Euromotive Autowerke

Debra Rayburn

★☆☆☆☆

a year ago

Soooo let me begin with the receptionist. WORST CUSTOMER SERVICE EVER. Barely spoke to me except for a few words. I had a tire issue. I told her I tried getting air in two different shops. After I explained my situation the guy behind the counter rudely told me go to the empty bay. Not hello how are you nothing. Now mind you I'm not a mindless idiot. I knew that tire would need replacement. I needed to just get to my daughter and I would of came back. He told me not to kindly you'll need to get that tire fixed .I relied oh you think so ...he replied yeah it wouldn't leak if it didn't. Well ya don't say!!! FIX YOURSELF...I worked at a well known tire shop...I don't need your sticking attitude on and btw I want to another shop. Impeccable customer service. I bought four tires.

Kevin Cummings

★★★★★

Edited 2 weeks ago

Receptionist was customer friendly and professional. The owner and the mechanic came out and explain repairs performed and showed old parts. This shop is Awesome. 👍🏾 I have had a second visit with the same professional results with OEM parts. Thankful for this shop. You really get what you pay for. This I don't mind. If any doubt. No worries here... 2016 BMW x5

Alex Scarborough

★★★★★

a year ago

I went to euromotive to get some work done on my car and it was 10/10 the best service with the best prices! The owner (Michael) was the one helping me put headers on my bmw 328i. Very professional, very neat, and quickly done. Didn’t skip any steps or take any shortcuts during the process and made sure to ask me if I was okay with everything. Would absolutely recommend anyone else to come here to get any service, maintenance, or performance mods done here! 11/10 final review!

Gerald Bryza

★★★★★

7 months ago

We are here in Warner Robins area because of my brother who is in the hospital/rehab drove in from Tulsa Oklahoma . After about a week here the check engine light came on.in my BMW X5...a bit of a panic plus more issues to worry about along with the worries for my brother. Looked on line to find a BMW certified repair shop and Euromotive Auto was first to pop up and the closest to us. This was the best decision we could have made..Drove in the fist thing Monday morning and be for we could get in the door we were greeted with a good morning and a smile..explained our situation and without any hesitation offered to run the diagnostics right then. Luckily it was a fuel non major issue and did a reset of the engine light. Thanks to Euromotive in helping to relive me of my worries. We are still in the area and if needed again Euromotive Auto would be the place we would go..

Ty Saw

★★★★★

6 months ago

I can honestly say that they have gained a loyal customer by the way they handled everything with my mk1 Audi TT. This is a great shop all the way around, From the owners to the front desk I 100% got my car back in better shape then I dropped it off in, maybe even better that when I bought it. I recommend this shop to anybody who is passionate about European cars, they will do everything in their power to get you fixed up and back on the road.

Vicenza Stevens

★☆☆☆☆

6 months ago

Was just told the only way to do a brake fluid flush on my X5 35d is to drop off and leave it, even living about 90 minutes away. I’m willing to drive almost 3 hours round trip for service at your 5 star Google reviewed business, but you won’t bend an iota to accommodate me. That’s unacceptable customer service for a potential customer who owns two BMWs and who will now go elsewhere with his business. Please do better.

Albert Statewright

★★★★★

7 months ago

I’ve been bringing my Mercedes to Euromotive Autowerke for several years, and I can honestly say the work is always exceptional. The turnaround time is quick, and they provide great follow-up. Over the years, I’ve seen the location grow, but even with their success, the customer service has remained just as excellent as the quality of their work. Everyone is friendly and welcoming the moment you walk in. I’m always happy with the results, and it’s rare to find a shop that cares this much about both the work they do and the people they serve. I wouldn’t trust my car with anyone else.

Tabitha Bryant

★★★★★

6 months ago

The level of respect I have for this company is astounding!!! BMW of Macon was about to get me real good for a third time and I had enough. I hit a lil snow and my left headlight was out. Took my car to BMW and was told I need a full headlight assembly based on the tech which said he hooked my car up to the handy dandy machine and quoted me at $8000. I said no I won’t pay that right now went and bought a little Honda Fit to drive at night. Decided to shop around after asking a BMW a second time if the price would change for this headlight assembly I needed and was told $6000. I found this company they ordered the part from BMW using my vin on my car.. same vin used for my quote on the car that was “hooked up to the diagnostic” that said I need a headlight. We go in for the repair which they were doing for much less than BMW only to find out the headlight was simply unplugged. They could have tried to rip me off much like BMW of Macon but just shook their head in disbelief like me and my husband and said man no charge. I’m just glad we were able to save you money. It may seem simple but for 9 months I was stressed about the cost of this much needed headlight assembly and Michael the tech took 5 mins to simply put effort into diagnosing and doing an old school physical check on my car to find my light was only unplugged. He said they couldn’t have hooked it up and I believe him. I almost feel like they basically told me what I needed and checked nothing not even physically…. mind you I’ve been back for oil change coolant flush etc. and still told I need a replacement headlight assembly. I will be using this company moving forward. The level of respect and appreciation I have for them is 100%. And he didn’t want to charge us for his time or anything. THANK YOU!

P B

★★★★★

a year ago

Don’t believe the bad reviews. These guys are great. Got my lowering springs on my Golf R from them and it was quick and easy. Euro cars are expensive to fix and maintain. They are pretty reasonable for where they are located. In the middle of truck-ville. So deal with it or go to Atlanta and pay more

James ‘Buster’ Hickam

★★★★★

Edited 6 months ago

First off.. y’all better hold on to Ms Ramsey; she is an amazing first impression of your business. Incredible & Warm Professional even in a Monday. I paid for two headlight replacements… $354. I would have been angry, but Ms Ramsey’s politeness was so very honest. I even got a pink pen. Thank Y’all… Updated: I understand the price of the bulbs were out of your control, and it wasn't the issue. It's all good. I revised my comment to reasonable.

Rhonda Pearson

★★★★★

5 months ago

This place of business went above and beyond to get us home safely. Ramsey...you are a breath of fresh air and knowledgeable of the business!! Thanks to Jim and Mike for their expertise in your work on European car models. A wheel bearing was going out on our Audi while on our way home from Florida and we didn't want to chance the distance left to drive. One call to this auto shop and they did not hesitate to get our car in for repair the next morning. We brought the car in at 9, the parts were there before 10 and we were on our way home by 11:30. Words cannot express our gratitude. God's blessings to all. When you are in need of auto repair on your European autos give this business a call. You will not be disappointed.

Nick Patel

★★★★★

4 months ago

This Euromotive Autowerke is best import car repair service company in Warner Robins. Jim, Zane and clerks all people work there are so great in business. they are so polite, professional, honest and treat customer right way. Jim And Zane got really great skills to figure out import car problem and fix it professionally and make sure that customer feels complete satisfaction. Thanks for doing best business and provides best of best customer service with reasonable rates.

Al Tuc

★★★★★

4 months ago

I’ve used this location for over 8 years. The staff is friendly and helpful. The mechanics seem to be very knowledgeable about the vehicles they service. I’ve referred customers and my siblings also use this repair shop. I haven’t had any issues and I appreciate their straightforward approach. My most recent visit, I thought I would need an engine replacement . This shop took their time and with a closer inspection along with their expertise, they found the problem. A few hundred bucks and I’m back on the road!

benedaddy

★★★★★

a month ago

I've been having oil consumption issues with my 2015 BMW 328i since I purchased it 6 months ago. I had repair services done at another shop to address this issue, but after multiple return trips to that shop the problem still exists. I called Euromotive Autowerke to seek closure to these problems. Christy, the service advisor, listened to the issues I am having and documented the work that had been recently done. She set me up with a late afternoon appointment that fit my schedule. I dropped my car off with Christy, and in process, met one of the owners, Michael Taylor. As I waited for my wife to pick me up, I talked with him about the car, but also stepped back as other customers came in to pickup their vehicles. I listened as he explained, showed, and demonstrated what the root cause problem was with their vehicles and what he did to resolve the problem in the most efficient and cost effective manner. Needless to say I was impressed. After I left, about 1.5 hours later, I get a call from him detailing 3 areas where my oil could be consumed based on his findings and inspection. I wasn't expecting to hear anything until the following day. The initiative taken to communicate with me the issues found further solidified that I came to the right place. We are currently trying to isolate the problem down per doctors orders. IF YOU OWN A EUROPEAN VEHICLE, DON'T WASTE YOUR TIME OR MONEY ELSEWHERE...BRING IT TO EUROMOTIVE AUTOWERKE.

Jennifer Travis

★★★★★

5 months ago

Rolled the dice and bought my husband a 2008 bmw 328i online..sight unseen..he absolutely loves it but obviously, we need to see what’s good and bad with this car. My husband was referred to this shop, and man am I glad he was! First, Ramsey at the front desk is amazing at getting us scheduled fast and was great with communicating with us about upcoming appointments and parts ordered, when parts will get there, etc. and Mike, the mechanic, is the BMW guru! He knows eeeeeeeeveryrhing there is to know, which is great because my husband had lots of questions! Mike was very patient and so knowledgeable. He let us know we ended up getting a pretty solid car! He ran through the diagnostics with my husband and explaining everything, what was great, what needs to take priority on getting fixed, what can be tabled for now, etc..looks like we lucked out on finding an amazing mechanic and local business to bring the car to, as well! Thanks guys, yall are the best!

Michelle Jolly

★★★★★

2 months ago

I was recommended this awesome place by my best friend's husband. I NEVER trust anyone with my BMW..... I called to make an appointment after a certain dealership (AHEMM ....BMW OF MACON ) told me that it would be $3600 to fix my vehicle. I was told that my car needed a heater core, of course I believed them. Cause who would believe that they would lie ? ME !!! I had not driven my car since December 1st.... I finally called Euromotive after discussing my car issue with my friend. Im so glad I got this referral !!!! I took my car in on January 13th... about 2 hours later I got a call from them and they told me I just needed a heater valve !!! My car didn't need a heater core !!! My car was fixed the same day !!!! And the cost..... wait for it .... $664.... !!!!! I literally cried.... The staff (Ramsey) gave me great customer service and Mike did an awesome job on my baby (MY BMW). I will never take my car back to BMW of Macon. Euromotive has gained a customer for life. ❤️❤️❤️

Robert Kohlheim (Keith)

★★★★★

4 months ago

The only place I will take my BMW. I drove an hour and a half to get quite a bit of work done and will continue to do the same for my oil changes. The girls up front are amazing. (I wish I would have got their names). The owner had my car on the lift and really broke it down for me what needed to be done. He even explained to me what could be put off for a few months to keep from hitting my wallet too hard, but I wanted to get everything done in one swoop. Prices are very competitive (I checked around 😂). This shop is very busy! However, they are as accommodating as they can be. I 120% recommend this shop. Don’t take your German baby just anywhere because everybody ain’t able!!!