Europa Motors

Tami Hartson

★★★★★

8 years ago

I was having problems with the ignition on my Volvo, and I needed a new radiator, and Europa Motors was recommended to me by a business that I knew and trusted in Turlock. I made an appointment, drove my car in there, and immediately liked the look of the place. The property was neat and clean, the building well kept, even the work bays were tidy and well-organized, and I especially liked that my car would be kept inside a fenced and gated area until the work was done. I had a few problems with communications, but Derek was wonderful. He kept me well informed, and was always cheerful and polite whenever we spoke on the phone. As I live a couple of hours away, that was very important to me. The radiator was fixed in a timely manner, but the ignition was a bit of a problem which was in no way Europa Motors' fault. They repaired it as well as could be done given the situation, and I went to pick it up. It refused to start. The owner, Marlon, had come out to make sure that everything was working right, and when I couldn't get the key to turn, he stepped right in and did all he could to get it working. It finally started, and he then drove it into a working bay so he could make sure that it functioned properly, and to ensure that nothing went wrong as I drove it home. As I stated earlier, I live a couple of hours away, up in the hills, and if something had happened, I could easily have been stranded or had an accident. I was greatly impressed and pleased at his concern over my welfare. The repair took 2 1/2 hours, in addition to the time the staff had already spent on the repairs, and I loved it that Marlon explained everything to me. I don't understand much about cars, but the way he explained everything as he worked on it, I understood a lot more than I otherwise would have. When the repair was finished, he checked it out yet again to make sure it functioned as it should. Again, I was quite impressed by his skill and thoroughness. If I could give Europa Motors more than five stars, I would. I liked the cleanliness of the place, the comfortable waiting room, the excellent service and friendly attitude of the office staff, the thoroughness of the repair staff, and especially Marlon's concern for my safety. It's hard to find such excellent service these days, and I will gladly drive the distance I must drive to take it to Europa Motors. Their work is impeccable, their attitude is excellent, and I don't think I have ever had such superb service.

Amy Jurgens

★★★★★

Edited 4 years ago

Thank you to everyone who helped me.. Excellent shop trustworthy mechanics and amazing office staff. Mechanic stayed late to pin my cluster and saved me a lot of money.. I am forever grateful to have Europa Motors on my side. I will return with "Smokey" my TurboS Beetle.. Your all amazing A BIG THANK YOU AGAIN RECAP.. Took it in for coils and they fit me my car was done in an hour.. AMAZING CUSTOMER SERVICE FROM JEN, SAMANTHA AND MARLON.. THANK YOU AGAIN YOUR ALL AWESOME.. My car is happy again.. ❤❤❤

Young Stunna4

★★★★★

7 years ago

Derek and the rest of the Europa employees are by far the best I've dealt with in my many experiences with automotive repair companies. The urgency they put into getting you're vehicle done and returned to the customer without losing the integrity of their work is top of the line. I will now be bringing all my vehicles to them. If you're looking for a good repair shop this is the place.

Joshua Chance

★★★★★

6 years ago

I cannot say enough good things about this company. I was referred by another shop because it is hard to find places that will work on Volvos. I called ahead and told them the work I needed done. I work out of town and would be gone during their work hours so I set up a night drop off of my vehicle. They open at 7 am, at 7:30 am I got a call from them confirming they had my car and the mechanic had started the work. They called me by name every time I called. Their diagnosis confirmed what I thought was going on and they found other things going wrong that I had seen evidence of too. Their prices were dead on with what I found for parts and the cost for labor was what I expected. So 5 star customer service, diagnostic, pricing for parts and labor, and speed at which they got the work done. At the end of my first experience with them I can say I trust them.

Aaron Prasad

★★★★★

11 years ago

I have been coming here for years, the techs are honest and the people in the office always greet you with a smile. I recently had a smog done on my car there and I showed up 15 min after they usually close on Sat, and Jennifer was able to squeeze us in and have it done in 10-15 mins. The prices are competitive and the owner is friendly. Highly recommend and will go back.

Todd Lamb

★☆☆☆☆

3 years ago

I called and described a easily fixable issue with my Volvo air-conditioner. There are many YouTube videos about the issue. It requires removing the right front tire to get at the Air-conditioning clutch. Then adjusting a shim to return the clutch to it's correct clearance. It is so routine that it is described as a 100k Mike recommended adjustment. The lady who answered the phone said she had been working there for 20 years and never heard of the issue. She then said that they don't fix things or adjust thing they only replace thing. Taking a tire off and adjusting an adjustable part might take an hour. At current hourly rates that would be billed at perhaps $125. But replacing the whole Air-conditioning would most likely be more that $2500. I will NEVER take my car here.

Hossam Haddad

★☆☆☆☆

2 years ago

A very bad and exploitative car repair company, because I asked them to replace the ignition coils and the spark plugs in my car, but they refused to do this work without diagnostic the engine for the second time, only for them to charge me the fee for diagnostic the car twice. This place is the most unprofessional Auto shop I’ve ever seen! The worst customer service! The lady Jennifer who runs this place is rude and angry at all times I was being completely respectful with her and her attitude did not change one bit.

Pranish Lal

★★★★★

4 years ago

Great service! Fast and super reliable. Got in my BMW brakes pads, rotors and their highly skilled techs put them on at a much cheaper price than the dealership! I will be a returning customer! Thank you Europa Motors! And Thank you Jennifer - you’re the best!

Susie McIver

★★★★★

a year ago

I took my car to Europa, which was the best shop I have ever visited. I recommend this place to anyone who needs their vehicle worked on. They are very HONEST and very friendly. Larry McIver

Joe Loomis

★★★★★

2 years ago

My experience with Europa Motors was exceptional. The front staff is very professional and friendly. They communicated better than any other auto shop that I have ever used. The owner personally greeted me and explained the repair necessary to keep my vehicle in tip top shape. I felt confident that the work being done was performed by the most experienced and trained technicians. After receiving my vehicle back after the service, quicker than I expected, I drove away satisfied. This is my go-to shop for any service on all of our vehicles.

Kylie Snyder

★★★★★

2 years ago

Hard to find, Map takes you wrong wY. Definitely turn in at carls Jr Awesome service Waiting room for uber

M Nunya Biz

★☆☆☆☆

8 months ago

Would give 0 stars if I could. Marlon apparently is afraid to work on my XK8. I didn’t even get a courtesy call, just a very delayed text message from his receptionist saying “The Boss declined looking at your vehicle, Have a nice day” yeah, I’m supposed to have a nice day after being told I’m going to be stuck searching for another mechanic that isn’t local, looks like I’ll have to take it to San Jose after all. Don’t get your hopes up thinking this shop will help you out!

DIRTY DVC

★☆☆☆☆

4 years ago

This place is the most unprofessional Auto shop I’ve ever seen! The worst customer service! The lady Jennifer who runs this place is rude and angry at all times I was being completely respectful with her and her attitude did not change one bit. Also when I went to pick my vehicle up there was grease hand prints along the headliner and center console of my car!

Judy Wilcox

★★★★★

6 months ago

I have been coming to this great shop for about 20 years. They always do a great job at good prices. Marlon & Jennifer, I am glad your there for me.

Lori Sabiniano

★★★★★

2 months ago

This is the cleanest automotive repair shop I have ever seen. The owner takes great pride not only with how well his shop is ran but how he takes great care of the customers car. Marlon Sabiniano (the owner) is very intelligent and honest.

Braden Walker

★★★★★

4 months ago

Perfect experience! I had an ECU that the dealer wanted to replace for thousands of dollars. Marlon and his staff allowed me to ship the ECU to the shop and they were able to reprogram it and return it to me within the week! Couldn't have asked for a better experience.

Frank

★☆☆☆☆

3 weeks ago

Not sure who they have answering the phones here I called in for a price quote to have a haladex oil change on my Atlas and the girl taking the phone calls had no clue what I was talking about said she never even heard of it before yeah I would suggest you guys start putting people on the phone to actually know what they’re talking about. She said I had to give her the Vin so she can go research what a haldex is on the four-wheel-drive systems. Pretty hilarious thought this was a reputable shop. The worst part is she refused to have me talk to anybody else when I asked for somebody that was more knowledgeable. She said that it was her job and that if she didn’t know what I was talking about then nobody else would.