Exclusive Auto

Joseph Mazi

★★★★★

13 years ago

Best auto shop I have ever seen, it didn't even seem like an auto shop. Super clean, even the mechanics are wearing "white"! The waiting area is as nice as home. You can use your laptop there with their wi-fi and they have coffee and donuts, which I enjoyed. They offered me a ride home and said they would come get me when my car was finished, but it was going to be a fairly quick thing so I stayed. Chaunda at the front counter was very pleasant to speak with when I showed up, and then another guy took over everything and I felt that they really care about everything I needed. They kept asking me as I waited if I needed anything at all, which was better than many restaurants any more. I got my oil changed and front brakes replaced. During the oil change they replaced 2 brake light bulbs, which they didn't charge anything extra for. They also found that the spare tire was flat, so they took care of that, (I bet no one else has ever even checked it)? Then to top it all off, they washed the car, which they didn't charge me anything to do. A couple of days later they called me just to ask if everything was going good, which it was. I am very impressed at the level of customer care they exercise from start to finish and then some. Very Impressed. I recommend these guys to everyone now!

Tristan Arndt

★☆☆☆☆

4 years ago

I needed a wheel bearing pressed out and the new one pressed in, i dropped it off at 4:30 and assured me it would be done before they closed at 6. I went to pick it up at 5:50 and it wasn’t finished, not even touched. They told me it would be ready at 8am the next morning, but since its the bearing for my only vehicle and i have to leave for work at 4:30am I have to take it home and reinstall it with the old broken bearing. I have also taken a 2001 saab 9-3 turbo here for a head gasket which they charged me for but the issue still remained and was dragged out and delayed repeatedly for over 2 weeks. I thought maybe since they closed later than the machine shop behind parts authority i could trust them with this small job but apparently they can’t even get that right. Save yourself time and frustration and just go anywhere else.

Tina P

★☆☆☆☆

11 years ago

Horrible experience to say the least. Brought my car in for an oil leak 10 days ago. My car was running and was having smoking coming out of it. After 2 days, Exclusive Auto finally officially diagnosed my car having 2 "major leaks" according to Mark the service manager. He quoted me $810 to fix the leak and there shouldn't be anymore smoking. I thought the price was extremely high but I had no choice. I needed my car fix so I can drive to work. Four days later, Mark called and said my car is "fixed and ready to go." He said someone took for a 5 mile test drive and everything was good. I stopped by after work. I ended paying $713 (they gave me a discount because they took too long to fix my car). When I went to start my car to drive home, it didn't start. Mark tried and it did the same thing, not starting. Now mind you, my car was running when I brought it in on 8/18/14. After having my car for 4 days, charged me $713, and my car doesn't run anymore. Mark told me he needed more time to figure out why it didn't start. Today, 8/27/14, he called and said they found a new problem. I spoke with the owner, SINGH CHARANJIT, who said the new problem is "the head bolt broke and got in to the timing change" and that why my car doesn't start. And it would cost me an additional $2500 to fix it. What?????!!!!! He even told me he called all the BMW experts and the North America BMW and was told that this is "a common problem". I called Savage BMW in Ontario where I usually bring my car to (which I should've done this time as well) and explained what so-called new problem. I was told this is almost never unheard of or extremely uncommon unless it's a recall item. She checked my car year and model and found no manufacture recall for this issue. What I found was stranger that the owner kept insisting that it's not his technician's fault that caused this problem while I never accused him of anything. The way the owner tried his best to defense his technician makes me think he might have caused the damage while trying to figure out why my car doesn't run. I asked the owner what I should I do now that I already paid for the leaks and can't even drive my car. He laughed and said he couldn't tell me what to do but asked that I pick up my car and bring it somewhere else to fix. I am very angry! I brought my car in for the oil leaks, paid for the services, and expected to get my car in working/running condition. Now I can't even drive my car. I can't afford fix the so-called new problem that might have caused by someone at Exclusive while having my car for 10 days. I don't have a car to drive to work and the long term rental is too expensive. I'm at risk losing my job if I can't find transportation to get to work. This is not right! I regret bringing my car here and will never use the services here again. The owner dared me to take him to court for this and I will do just that. I'm all about supporting local small businesses but I would not recommend this business to anyone. If you want to stay in business long, be honest with your customers. Extremely disappointed! I read other reviews and the owner usually responded. Some of the responses seemed unprofessional. So I expect him to do the same to my review here if my review doesn't get deleted..

Aniko Barlow

★★★★★

a year ago

Very pleased with the service.We took our Mercedes cla 35 amg for transmission and differential service.The price was good .They promised a time to be done and they kept their promise.The owner Sighn very nice and friendly. Highly recommend this place for your European car.Thank u

Patrick Broom

★★★★★

6 years ago

A few days ago I had the serpentine belt and some pulley's in my car replaced by a mechanic. Driving home I was passing through Yucaipa when this brand new belt shredded. I was stuck! After speaking with Sam at Exclusive Auto and feeling comfortable with how he was responding to my situation I had my car towed there. Though it was after 3:30 when I arrived with the car, Sam and Walter got the parts needed to fix the problem and identified an issue the previous mechanic created. With a little ingenuity and know-how they came up with a solution to the problem the previous mechanic created. They didn't charge me extra for this, though it added about 30 minutes to the job. In all, I was in and out in about 2 hours and was able to make it home that night, which was important to me and my girlfriend. Everything felt easy working with Sam and Walter. They let me know my options, what they could and could not do that day, and ultimately got me what I needed to get home. Wish they were in my home town!

victor calderon

★☆☆☆☆

5 years ago

Took my vehicle here in that they said that they were familiar with Mini Coopers and could replace and calibrate my timing chain and transmission. When I asked if they could make sure the engine light indicating that my vehicle was running rich would be remedied, the owner said "of course", "you're not going to pay $1,600.00" and we're not going to make sure everything is ok". days later I get a call and the owner tells me that my car is "fixed" by my alternator is bad and not working. I told him that shouldn't be the case because my alternator was just replaced. He replied with "I don't know what to tell you". Then I asked if he had checked the fault codes and he said "no". I replied with, "well can you?". He checked them and my car was littered with new fault codes that I didn't have before. He told me it was because of my alternator and that they would charge $700 to fix. I took my car out of there to have it repaired by someone else and my vehicle died out on the freeway and had to have it towed to the other repair shop. After running the diagnostics, the other repair shop informed me that my alternator was not bad but that Exclusive Auto had not timed vehicle properly which cause my vehicle to shut down. Calling Exclusive Auto back, the owner was very defensive and initially denied responsibility and asked me to bring the diagnostic printout and my vehicle to him. I did and 3 days later I got a call that my car was ready. When I asked what the problem was, the owner told me that my timing WAS off. No apology or reference to the horrible, and rude situation that they had put me in.

Wayne Salvatti

★★★★★

Edited 2 months ago

Exclusive Auto offers professional service, advice,and fair prices.We have taken our family cars to Exclusive Auto many times over the years. The staff at Exclusive Auto are knowledgeable,courteous and helpful! We had an issue with our gas tank (a puncture from a piece of road debris caused a leak!) and they repaired the existing tank and saved me from having to buy a whole new gas tank which saved us money-no more leaks! They have a comfortable waiting area with wifi and coffee so you can wait and take care of your on-line business schedule. They service most makes and models foreign and domestic as well as trucks,RV's, and offroad vehicles! . . . . #exclusiveauto #exclusiveautorepair #yucaipaautoservice #seetheuse #shopyucaipa #autorepair #greatservice

Amelia Guerrero

★☆☆☆☆

a year ago

A friend of mine recommended this place to me because she used to work here and I showed up and turns out I will never be back here again. They lied to me about my AC. They said my car needed “special freon” and a special part to put the freon in my car. I got the freon at AutoZone for $100 and did it myself and saved $325. If you’re a woman or know nothing about cars I suggest you don’t go here because they will try to rip you off.

Debi Rivera

★★★★★

Edited 2 years ago

Needed a new engine for my Fiat. They found a used engine with close to the same milage that was on my original engine. Quoted a price and they were fair. Been driving on the used engine for two years with no issues. I have gone for oil changes and have bought accessories for my vehicle from them. I am very happy with their work and trust them. Don't let anyone else touch my vehicle.

J C

★★★★★

Edited 2 years ago

We were referred here by another local European Auto repair agency. Have never had one poor experience with Singh & Exclusive Auto. They've always been straightforward & we never once got that creepy / sleazy car place feeling. My family have taken all our cars here for years now, European, Domestic, Import. Mini Cooper, F150, Camaro, Jeep, Lexus, etc. Probably half the cost overall of going to a dealer & I actually trust Exclusive Auto. Don't trust the dealers (except for Lexus but they're so expensive). I even got my tires here, for my truck, at a competitive price. They also have an oil change business on the boulevard near Arco gas - same thing have only gotten good service. Absolutely refer anyone who needs car maintenance to Singh. Great guy & we appreciate all the times he's helped us.

Tay Uno

★☆☆☆☆

9 months ago

Poor Communication: Inability to explain the problem, delays in updates, or vague explanations. Incompetence: Botched repairs, repeated issues, or using the wrong parts. Dishonesty: Overcharging, claiming unnecessary repairs, or failing to complete work. Negligence: Failing to properly secure parts (like brakes), causing further damage, or creating safety hazards. Lack of Professionalism: Frustration, delays, or making excuses. Excessive Time Taken: Keeping the car for an unreasonable amount of time.

Nicky C

★★★★★

a year ago

License plate was falling off because we went through a car wash near by. So nice wow talk about great customer service. They put on screw no charge although we insisted. Nice to have great people and places like this when needed.

Christopher Martija

★★★★★

9 months ago

I’m really thankful for this shop. They were straightforward and honest from the start. My car had rod knock, and the gentleman who helped me not only explained the issue clearly but also went above and beyond by helping me contact my car company. He mentioned that my car was known for this problem and might still be under warranty. He even called Hyundai with me, guided me through the process, and encouraged me to follow up with my dealership. Turns out he was right — Hyundai had a 15-year warranty, and my dealership ended up replacing the engine at no cost. If it weren’t for his help, I never would’ve known. I really appreciate the honesty and support from this location.

Jennifer Brown

★★★★★

8 months ago

I’ve been bringing all my vehicles to Exclusive Auto Repair for a while now, and I wouldn’t go anywhere else. Their honesty sets them apart, and I fully trust them with my cars. The team here knows what they’re doing, and they consistently do a great job. It’s hard to find a shop with this level of integrity and skill — highly recommend.

Jake Kelliher

★★★★★

2 months ago

Me and my family have been going to this place for years. Robbie is very professional and straightforward and so is Sing. They have always gone the distance to take care of us and we appreciate them for it!

Alexander Perez

★★★☆☆

3 months ago

I brought my 2004 Lexus SC430 here for a timing belt and valve cover gaskets. They were professional and the car runs great mechanically now. I also had them replace the PCV valve while they were in there. ​However, I had a frustrating experience with a Bank 1 Sensor 1 code. They attempted a wire repair that didn't work, and then told me I needed a new ECU for $1,000. I ended up sourcing and programming an ECU myself for $350, but the light stayed on anyway. It turns out it was a wiring issue that a different shop eventually found. ​Also, a bit of a head-scratcher: the mechanic's notes recommended replacing the spark plug tube seals, but the Fel-Pro kit I provided (VS 50592 R) specifically includes those seals. I’m not sure if they were missed or if there was a misunderstanding of what was in the box. ​Pros: Timing belt and engine work seem solid. Cons: Poor electrical diagnosis and missed that parts were already provided. ​I’d come back for basic maintenance, but I’d be cautious about expensive electronic repairs here.

Shawn Gutierrez

★☆☆☆☆

Edited 4 months ago

DONT TRUST THIS GARAGE. They installed a new engine to my truck. Truck breaks down in front of shop. Also, Our truck had 5 ladders on top and chemical bottles on the side in a rack. When we recieved our truck. Everything was missing. My truck has been stripped. When I asked Robbie where they were, he replied "what would we want with your stuff". Mechanically, we have the exact same problem coming in as we do leaving. They refused to give us a receipt. Since i was paying in cash. When Truck broke down in front of shop with exact problem. Called company stating I broke down. They stated it wasn't their problem. They stated truck has a old defective fuel pump. They said they knew it would break down. They said they told me i needed a new one but singh (owner) never stated i needed a new one when i spoke with him. The week prior me picking up truck. They called saying i needed more parts installed and stopped work on new engine til it was approved. Naturally, I was upset i said to put in whatever parts necessary to get truck going. They installed three new parts but no new fuel pump? After i authorized to do what it takes to get the truck going. I also had new fuel pump installed 1 week prior to truck being sent to exclusive. So, why new fuel pump? I have the receipt for the pump. They refused to give me a receipt since I paid them in cash. They refused to help me when i was broke down in front of shop. They refused to bring truck back to fix it. Had truck towed to another mechanic. Want refund on services. Now we have to take them to small claims court for the cost of repairs and for missing items on truck. Not a trust worthy garage.. Exclusive took truck back to find out the problem. The truck now has electrical issues, truck can not pump gas into tank and the new engine isnt operating properly. They told me on 10/29/2025 that i need to get the truck towed somewhere else. They can not figure out the problems. 15k and 2-3 months later im out lots of money and a truck. The owner simply said sorry we dont have the capability to fix your vehicle and please take it to someone who has better knowledge on trucks.