Family Automotive Inc.

JiBran Chouhan

★★★★★

5 years ago

The environment was welcoming, I didn't have an appointment, and I was taken in immediately. The service was professional, and all throughout I had no complain, and the staff was friendly.

Gene M

★★☆☆☆

5 years ago

While unable to assist in my needs, I was alarmed that NO ONE on their staff indoors was wearing a mask. The person speaking with me in their lobby (about 2 feet away) and handling my documents also was not wearing a mask. My score does not involve service as I didn't not continue to do business, but my score represents their implied lack of care and refusal to take the current climate seriously.

Steven Creary

★★★★★

4 years ago

I recently bought a car from Family Automotive. There were some minor issues that were addressed and taken care of. I was quite satisfied with the customer service and look forward to buying other cars there.

Bryam Escobal Sobero

★★★★★

3 years ago

I took my car to family automotive and I’m very pleased with the service. They are very honest ,I recommend anybody to go there and get their car looked at it, inspected and other services.

Albert Cruzado

★☆☆☆☆

6 years ago

I bought a 2005 honda pilot from vhilmar for $3500 drove the car around for a test drive and heat wasnt working. He changed thermostat and then wanted to play the guessing game why heat wasnt working. We left the car with him and he kept it for a week and we have 3 kids and 1 has health issues. We explained the issue of having to cancel appointments because hes taking so long on fixing the car, his response was oh well find a ride or something. He said he changed heater core for front and back. Car still doesnt get heat. We picked up the car and air bag light was on and he said he had nothing to do with the air bag meanwhile to do a heater core dash has to be removed and he continued to argue about it and be very unprofessional PLEASE DONT CONTINUE TO GIVE THIS MAN BUSINESS !!!

AmorATi Jesus

★☆☆☆☆

a year ago

This guy is absolutely rude n unprofessonal. Just because he is under pressure, he think he can just let out his frustration on his customer. Unbelievable. One star is too much.

Leah DeMartinez

★★★★★

4 years ago

We have been going here for years, and this gentleman is always very accomodating. Whether it be an opinion on a repair, a repair, or inspection- we always can count on Family Automotive for honesty and accuracy. Year after year. Gracias al Brácileño de José el Hondureño.

Damien miseo

★★★★★

7 years ago

Bought an 18 year old car at a fair price from family auto. When I filled the tank it started leaking gas. Brought it back and they put in a new gas tank at no cost. Honest and straightforward.

Crystal H

★★★★★

4 years ago

I called near the end of the day seeing if I could be fit in for an inspection. He got me in and out in no time! I had just bought a 2011 honda odyssey from NJ and it needed inspected, so I took it to the honda dealership (big mistake). They told me it would not pass unless a new power steering rack was installed which would cost over $2,000. The dealership that I bought the van from, tool the van back to NJ so the mechanic could look it over (no issues were found!) So I took it to family automotive and there were no issues! Support small local businesses! Stay away from big name places who just want to make as much money off of you as possible. We will definitely be going back for now on!

Kim Rodriguez

★☆☆☆☆

2 years ago

This guy is a complete genius he gave us a car under his name made us paid for it 3 years paying the payments I basically paid the whole car it when it was time for inspection and only 1,500 left to have the car paid off he took the car back saying everything was under his name and the car was going no where he wanted 8,000 more un top of what I all ready paid off this man is scammer . He took the car at the point it was almost paid off so he could made 1500 payment have the car paid off and re sale the car for more just warning people off experience with this place I did a lot sacrifice during three 3 years to have everything paid on time and i was almost done he did this.Am single Mom now don’t have nothing drive I don’t know if could take this too the police cuss the car was never under my name just got evidence that i paid off all that money

Natanael Gonzalez

★★★★★

2 years ago

Went to do my inspections here. Awesome person the inspector is a very helpful person. Also they are fast and have a nice waiting area with AC and heater.

Maries soul

★☆☆☆☆

5 years ago

Refused to inspect my car over a small dent. That doesn’t effect any part of the car functioning. Looked it up online and there is no where I could find that said it couldn’t be inspected because of this. I found another place to inspect my car with no problem. I wouldn’t recommend to anyone. I called before I came the receptionist said it would be no problem. I found the owner to be very rude. He never introduced himself first just told me hand over my keys to move my car. Then refused to do the inspection 5 mins later. Complete and utter waste of time.

William Kimble

★★★★★

5 years ago

Great guy. Very professional and believes in customer satisfaction. Does everything he can to make sure personally that his customers are happy and their needs are met. He really does treat his customers like family and that is very important in this business I haven't met enough people in the world that care for there customers as much as this guy I highly recommend Family automotive inc to anyone.

Christopher Hamilton

★★★★★

5 years ago

100% recommend! I bought a car from here 2 years ago that served me very well and then last year bought a second car here. I had something come up with the first car within the first month and they fixed it for me without charging anything for labor. Super friendly and helpful. The owner is super understanding and has always made us feel like a priority. Would continue getting cars here if I were staying in the area!

Kristy Gervasi

★☆☆☆☆

9 months ago

Fair warning, I would say do your research and be cautious no matter what you’re having done there or purchasing you know I was raised on. You have nothing nice to stay say nothing at all, but I also believe that it’s fair to give your opinion to warn other people I wound up walking out the unprofessional aspect of this place is what got me Between the daughter and mother giggling and goofing off because they couldn’t figure out how to do an email to him, stepping out to help them with that I’m the president of the United States type of personality after he had been really nasty in the parking lot, throwing his hands up in the car he was pulling out of the bay All because I didn’t know where to park. It’s a cluster mess there I wouldn’t recommend this place to anybody you’d be better off going to Jiffy Lube or one of those side places and as far as buying a car there, I don’t know. It definitely gave me shady vibes like a place that would wipe off an oil mess underneath and tell you there’s no leak

Neithan Santiago

★★★★★

a year ago

Amazing Experience. The owner is a very nice guy and this a shop i can say that mechanics are honest & wont rip you off. I came in for State inspection i’ve had issues with other shops saying that my car cant be inspected because of some rust which wasn’t major but they had issue with it. I came here my vehicle passed with no issues. The owner said i don’t know why no one else would pass it because the rust isn’t major frame is still solid. I highly recommend coming here for your state inspection or automotive repairs i definitely be coming back ✅. definitely have earned my business. they also sell good used cars here.

Aaron Harver

★★★★★

2 years ago

I picked up this truck from them back in August of 2021 and I’m happy to report that after two years, 40k miles, and countless trips up and down the east coast it’s still running great. I couldn’t have been happier with my purchase at the time and I am still over the moon about this truck and the great price I got it for here. Your worker informed me that they had done everything maintenance wise and he wasn’t just lying to me this has held up great. Keep in mind this truck was already 15 years old at the time