Google Reviews
Lauren Danieluk
★★★★★
6 years ago
A tree fell on my car and needed SERIOUS repair. I was completely devastated fearing that my car would be totaled (the roof needed cut off as well as a lot of other repairs and a new paint job). Steve helped me through the entire process, kept me updated and answered every question I had. If he was not available he returned my calls quickly and helped me EVERY step of the way. My car was finished 11 days earlier than its projected date. I am so pleased with the customer service I received, on top of how quickly and efficiently they repaired my car. 10/10 would recommend and would go back if I ever need repairs again. Highly satisfied with the overall process!
Megan Arney
★★
☆☆☆
4 years ago
I used this shop to fix my rear bumper on my car after I was rear ended. Took me 3 months to get an appointment…they kept saying yes end of month, we’ll contact you, a month went by, and no appointment…fine whatever. I had my husband call for me and he got me an appointment, almost two months later. So three months with a car with a non-functioning trunk, fantastic, whatever. The original estimate was for a bumper only, so naturally the week we were quoted for my car to be finished was inaccurate. It’s a good thing I didn’t have travel plans! (Actually, I did.) Two days goes by after we were supposed to receive our car back and no contact. My husband calls and they needed it another week because they did not order enough parts (they only got parts for the bumper, not the trunk?) Poor planning and poor communication. My husband got the car back for me and the bumper was not blended out. The guy argued that it’s an old car, what did we expect? (It’s a 2013 with 60,000 miles. We expect a professional job to be done, especially with the time given for them to perform their jobs adequately.) I checked over the car and there’s a seam/bend on part of the bumper, the car was not detailed, and I opened my trunk to put in groceries and I have FOOT PRINTS in my TRUNK. TLDR; unprofessional care, improper planning, and poor communication. I would look elsewhere if you’re looking for even a mediocre at best experience, because this place is NOT it.
Tammy Vuocolo
★
☆☆☆☆
4 years ago
Poor communication with this establishment. This shop had my vehicle for over 2 months and never reached out to me to give updates. I had to call and go through several people about a month in to find out that they hadn’t started working on my car because they were waiting on parts. This is after leaving several messages for Dave who never called me back. The second time I called another month later finally talked with the manager who updated that it would be another couple of weeks. When my car was finally completed, I was notified that morning and picked the car up at lunch. 2 weeks later I’m told that the body shop told the insurance company that the car was done prior to that date which I was never notified about and I was hit with a bill from the rental car place. Unacceptable!!! I will not use this body shop again for any further repairs. I understand everyone is short but in 2 months your telling me no one could call me to give me an update at least once for a 5 minute call.
Glenn Mow
★★★★
☆
Edited a year ago
Very good work, communication level could be improved. The process took longer than expected: about a month to get a trunk lid replaced, but the quality and craftsmanship of the work was perfect. I would recommend them, but just don’t expect a repair overnight!
frank mazzoni
★★★★★
6 years ago
Thanks for the Timely Service From Steven Shearer at Faulkner Honda. The Honda Civic looks as good as the day I drove it off the Lot. Thanks for the continued great service.
a google user
★
☆☆☆☆
3 years ago
**BEWARE** Honest review of my experience at Faulkner Body Works. Was rear ended back in October 2022. Insurance recommended this shop to repair my rear bumper. This shop eager to get me an estimate for under $1000 of damages back in Oct. 2022. Scheduled the repair for Jan 2023. A week before the repair was scheduled I tried to call and confirm the appointment, could not get ahold of them. Went down in person to confirm- they said we were all good for the following week. Later the same week received a call saying they have to push me out another 2 weeks because of a parts shortage supply. I agreed and they moved my repair to February 2023. Then received a call today asking to move the repair out to March 2023 due to more parts shortages. Enough was enough and called the insurance company and moved the repair to a different shop. Although I only had an estimate done, from what I observed this shop is dysfunctional. Cars are everywhere in their lot, there was nowhere to park. Seems like they don't have the highest craftsmanship either. I would probably be disappointed in the quality of the repair. From other reviews their time estimated to work on the car is usually wrong and it may take a month or more. Save yourself the hassle and go somewhere else! Didn't get a good overall feeling from this shop. Made the right decision going somewhere else.
Catherine T
★
☆☆☆☆
2 years ago
First of all, I never leave reviews, let alone negative reviews, but my experience here was bad enough to bring to others’ attention. Brought my car in after an accident to get repaired and was told it would take approximately one week. A week goes by and I hadn’t heard one update from them so I called and the person at the front desk says it will be a couple more days as they’re waiting for parts. Call a few days later after my insurance agent said they had tried calling four times, left voicemails and were not hearing back from the shop. I tried calling several times, leaving voicemails, and nobody was returning my call. The woman at the front desk who answered the call was extremely rude and kept forwarding my calls straight to voicemail. Turns out what happened is that they never “checked in” my car So didn’t realize that it was there and had to scramble last minute to get the work done. Which is interesting because when I had called a week prior, I must’ve been lied to as the woman at the front desk said they were just waiting on parts. I may have been more forgiving if instead of ghosting me, they had called me the second they realized their mistake to let me know the situation right away, instead of ignoring my calls and causing me extreme anxiety over what on earth was happening with my car. I was even concerned enough to check the location of my car and make sure it was even at the shop! Overall, very very poor experience and I will not be coming back here if needed in the future.
Kim S
★★★★★
3 years ago
Great service! My trunk opens nicely. They matched the paint perfectly. Looks brand new! I believe they even cleaned my interior, which would've been no easy feat! Eric was easy to work with. The ladies at the front desk were both super pleasant and helpful. It did take a couple days longer than estimated, but everyone is so short-staffed nowadays, I would've been surprised if it was completed on time. I highly recommend this business for auto body repairs!
Jessica Williams
★
☆☆☆☆
8 months ago
Terrible, they don't know what they're doing or how to communicate effectively with customers. Would definitely find another place to take your car if possible. Seems like the men that work there hate women. Also seems like they don't know how to fix things properly.
Joshua
★★★★★
4 months ago
Good place. They got the job done and went out of their way to find a discount part. Staff is professional and accommodating.
Kathy Walgate
★★★★★
a year ago
I was on vacation in Hershey when I had an incident with my car on a Sunday. I was not familiar with the area so I took a chance calling Subaru in Harrisburg first thing Monday morning. They referred me to Faulkner Body Works. The amazing team of Keya and Dawson took care of me every step of the way. They provided a calming reassurance, professionally inspected my car and assured it was road worthy. It was extraordinary customer service! I was back on the road and headed home Tuesday morning. It was their caring and kind attitude that impressed me the most. I wound not hesitate to recommend Faulkner Body Works. I am sincerely grateful for their help and expertise.
Miki Mesqelu
★
☆☆☆☆
10 months ago
Takes forever to communicate with. I had to call them several times and it took a week just to get through the insurance company. After the moment after my car was “repaired” they forgot to fix one of the radars so I had to go back and get that fixed. Stay away from them
MAGGIE STUPP
★★
☆☆☆
10 months ago
Had my car fixed here after an accident. They keep you up to date weekly on the status of your repair. 1st time i picked up my car realized they never tested of replaced my windshield washer and that’s the corner I wrecked. So, they had to order the parts, took about 6 weeks with no notifications until I called. Then after I dropped my car off for that repair I noticed they never replaced my mud flap. Called and left several messages, finally got a call back to say I need to check with my manager and never heard back so paid for new mud flap myself and had Nissan install it. Moral of the story, CHECK EVERYTHING before you leave. I will never allow AAA to send me there again.
Sadie S
★
☆☆☆☆
7 months ago
My car was bought from Faulkner which was a nice experience so when I got in an accident they were who I trusted to take it back to. I got an estimate done on 7/10 which seemed reasonable for the minor damage that was done. I dropped my car off 7/20 for repair. They started work on my car on 7/21. On 7/22 I was told my repair would be completed on 7/31 and ready for pickup. On 7/24 they claimed to have found additional damage and my car was totaled. I called multiple times for answers and no one answered the phone. When I finally got through and asked to speak to a manager I was told he was in a meeting. I waited an hour with no return phone call. I called again and this time was told that no one could find him. By the time I got a phone call back it had been over 2 hours. I asked them to put my car back into the condition I brought it in and I would be in to pick it up. I was told multiple times that was not possible. My insurance company called them and told them the same thing. Coincidentally after insurance called they were able to put it back together the same way I had dropped it off. Their communication is terrible and their customer service is piss poor. I wish I had never dropped it off there in the first place. I’m taking it for a 2nd opinion as this whole ordeal has been quite shady. Id recommend going anywhere but Faulkner.
J. G.
★
☆☆☆☆
7 months ago
Not satisfied with their services. Extreme lack of communication and poor quality of work. Paint jobs don't seem bad but lack of detail ruins it. Pretty much everything you want to avoid at a body shop. Had back bumper replaced b/c of shotty mechanics at another dealership not Subaru. They also did a repair of my seat belts but now the back area rattles in my 2023 WRX. They ordered wrong light never installed anything gave me the car after a week and sent the brake light toy house which I installed. The paint job was fine but originally when I went in I was told the car would be detailed, that never happened and when I asked they said they don't offer that service meanwhile kept telling me it was in the estimate. Idk if it's something about Harrisburg area that there are business that just don't care about quality or service but I'll never bring my car back there or to the Faulkner Subaru dealership for service based on my experience at the body shop.
Hailie
★★★★
☆
2 months ago
They were very patient with me when I found out my car got totaled from an accident they told me when I was ready I could come in and clean it out and they didn't bother about rushing me they were very nice on the phone. They also answered any questioned I had and I felt like they cared for me as a customer.
Mandi Hurley
★★
☆☆☆
6 months ago
Where to start. I hit a deer back in February. Took a couple weeks to get the car into their shop, which isn't uncommon. When I get the car back it the paint looks great. Getting in the car to take it home, I notice the driver side puddle light in the door is missing. Immediately go inside and let them know. It's nowhere to be found. They have to order one. Takes a couple days, ok fine. Go back to get that installed, and leaving realize the bumper cover and hood are not lining up correctly on the passenger side. Apparently they reused some of the existing clips, which broke while the bumper cover was being installed. They replace the broken clips, and I'm noon my merry way. End of July I realize the passenger side fender liner is ripped in half. I contact the shop, they look at it, tell me they'll attempt to contact the insurance company, and will let me know. I've reached out a couple times since with no response. I will never take my car there again. This is the second time I've had a deer hit fixed there, the first time was several years ago, and they forgot to plug in my drivers side turn signal, which they fixed immediately. This time, too many issues. I'm done.
Shayla Lb
★★★★★
3 months ago
Jen with Faulkner collision on Wister street Harrisburg is amazing. She literally went above and beyond for me. She showed me compassion and empathy like I’ve never felt before. I can tell she really puts her heart into her job.
Amy Gilroy
★★★★★
4 months ago
Faulkner was referred to me by my insurance company and I’m super grateful that I went with the referral. A tree branch the size of a tree fell on my car and smashed my windshield and front right pillar of my SUV. Not only was the work done flawlessly, the timeframe in which it was done was commendable. Russ was super friendly and managed to get my repairs done quickly knowing that I didn’t have rental car insurance. Every staff member i interacted with was super friendly. An extra special shout out to Sarah( front desk) and Mike for retrieving important paperwork that my daughter needed from my car while my car was back in the body shop. Honestly, I feel like all members that had a hand over the two weeks my car was in the shop, went above and beyond. Thank you so much and I highly recommend!
Sammie Haas
★★★★★
7 months ago
My car was hit and needed body work on the whole passenger side and between Faulkner Collision, Travelers insurance, and enterprise it was such an easy and smooth process. They gave the estimate and got me scheduled for repair within a week and got my car back to me in less than two week. Enterprise dropped my rental off and I was able to leave it at Faulkner. Tom even helped me move a bunch of items from the rental into my car!!! Thank you so much!!! (Before and after photos included)
