Faxon Garage

Anthony Dito

★★★★★

a month ago

Brought my father in-laws Highlander in several months ago and had the water pump and thermo stat replaced. Fast forward 6 months. The oil change place they’ve been going to says they need a new water pump. Brought the vehicle in. They pressure tested it, complete road test, visual inspection, everything to investigate if that was the issue. Turns out coolant may have just been a little low. I appreciate the effort that was made to see what was wrong and the time that was taken to explain what they did to inspect. Definitely taking more vehicles here in the future when service is needed.

Ulises C.

★★★★★

4 months ago

My experience at Faxon garage has been great. From brakes and tire balancing, suspension to oil change. Solid work from the fellas and the customer service is phenomenal. I’m really happy with the work they did on my Toyota 4 runner. Don’t hesitate to give these guys a visit.

Bravon Pascua

★★★★★

5 months ago

Faxon Garage provided excellent service when my limited-edition Toyota 4_Runner encountered a locked steering wheel issue that prevented it from starting. Based on recommendations from two friends, I had the vehicle towed to Faxon Garage for repairs. The team promptly began work, successfully diagnosing the problem and replacing the damaged steering wheel component, which enabled the car to start. Throughout the week-long repair process, my vehicle was well cared for. The staff demonstrated expertise in electrical systems and collaborated effectively to identify and resolve the issue. Walee was straightforward, honest, and easy to communicate with. I confidently recommend Faxon Garage for any automotive needs.

Xi Sanchez

★★★★★

6 months ago

Faxon Garage was professional and very helpful. Walee and Mark took care of us, they responded quickly, explained everything clearly, and the pricing was straightforward with no surprises. Really appreciated their honesty and efficiency. Highly recommend

Jacquelyn White

★★★★★

4 months ago

This shop is the best! Excellent service. Easy to make an appointment and to communicate with. Super trustworthy group of mechanics. This is the only place I’ll take my car for services.

Carolyn CC Hart

★★★★★

11 months ago

I had a fantastic experience with Faxon Garage! From start to finish, everything was smooth and professional. They provided a clear and accurate estimate up front, and their communication throughout the process was excellent—no surprises, just solid, honest service. I especially appreciated the convenient online invoice and payment system, which made everything quick and easy. The location is perfect—just steps from MUNI—so I was able to get home and back again without any hassle while they worked on my car. They did a tire replacement and oil change with an impressively quick turnaround, and the quality of service was top-notch. It’s rare to find an auto shop that’s this reliable, efficient, and well-run. Highly recommend Faxon Garage to anyone looking for trustworthy and convenient car care!

Puchi STS

★☆☆☆☆

5 months ago

I went to Faxon Garage and felt very uncomfortable with my experience. They did a diagnostic that cost $195, but I was never told this price beforehand or asked for verbal consent. They just handed me a folded paper, and since I was in a rush, I didn’t notice the fee. I didn’t sign anything either. I accept part of the responsibility for not reading carefully, but I also believe shops should be upfront and transparent with their customers. I even asked if they could offer a discount since the fee was never confirmed verbally, and I acknowledged my part in the misunderstanding but they still said no. Unfortunately, it felt like they took advantage of my lack of car knowledge, and as a woman who knows very little about cars, that left me with a terrible impression. Many places even offer diagnostics for free, so this was very disappointing.

Kimberly Anderson

★★★★★

a year ago

These people care about you and your vehicle. They're fair with the pricing too. I'll be taking my vehicle to them as needed. The Faxon crew are the best. I definitely found my new spot for repairs. Stop by and give them a shot.

Rahul Arora

★★★☆☆

2 years ago

Good work, reasonable prices, but they left a scratch on my door handle. I went to get a full synthetic oil change on my 2016 BMW 340i. Last second, I asked for a brake fluid flush as well, and luckily they were able to accommodate me. I was asked to pick up the car very late ~15 minutes before closing, but I think that's reasonable due to my last-second request for an additional service. Unfortunately, the technician who had grabbed my car in the morning had opened my door into the wooden utility pole next to the parking. Luckily I don't drive a show car, but I would have been very unhappy if I had been driving a brand new vehicle and this had happened. Someone did clean the scratch up with some grime remover after this picture was taken and while it is still scratched, it is barely noticeable now

Richard Harty, J. Jr

★★★★★

Edited 5 months ago

Update: since my last review we have been to the garage a couple times. They have always been amazing. We will continue to use this garage whenever needed. This is the garage that my wife has used for her vehicles for years. I however have only used it one time. I brought the car in for a leak from an unknown location. They diagnosed the problem quickly. It turned out to be coming from the transmission. They referred me out to another location. They were quick. They were honest. They only charged for diagnostics. They gave a referral to a great place My wife swears by them and now so do I.

Jasline Berry

★★★★☆

5 years ago

They were nice enough to let me use the restroom while I waited for a family member's car to get towed from their shop. The bathroom was clean, I I never expect much from auto shops as far as bathrooms go. My family member got a diagnostic done on the car, felt they were a little overpriced for the repairs needed, the shop is on a busy street so no parking really. A lot of people were bringing their cars to the establishment so I can assume that they do good service, and they had good music playing.

Chris Lei

★★★★★

a year ago

I originally was going there for a regular maintenance and wheel alignment but later found out had many issues with my car. The service tech, Mark, was really informative about the problems they found and details about the costs and work that had to be done. I know most people will say it’s a gimmick to make the customer spend more, but my car had over 90k miles and I never had anyone do a detail checkup. It has been over two weeks and definitely feel the car drives better and smoother. 10/10 would go back for any future services.

NH Jo

★★★★★

a year ago

I stopped here to ask about changing the front light bulbs. Another place estimated $135, and a different one quoted $150 for both sides. One of the workers here checked the light bulbs and found the connection was simply loose, so he tightened it for free. I believe that’s why this place has such a great reputation. ✨

Asi Afuhaamango

★★★★★

a year ago

Came here for oil change and consulted with David about an issue I’ve been having with my car. I’ve brought my car to Acura dealership in SF almost 4 times about the same issue. I knew there was something wrong with it but they told me that there was nothing wrong and they “tested” it many times and found no issue with it. Brought it in to Faxon Garage because my husband had a great experience working with them. They found the issue and with my vehicle on their first inspection. It made me feel so much better knowing I was right and they validated what I already knew. I also appreciate the thorough inspection and recommended services. Very thoughtful and fair pricing. Lastly, they report to CARFAX!

Benjamin Chung (Ben)

★★★★★

11 months ago

Quick tire alignment. Paid via texted link to website while working/waiting at home. Checked in a few days after to see how things went. Very good business practices. 👍 Will be back for other needs.

Andrea Kato

★★★★★

2 years ago

This place has been great for my partner and for me. I have a Prius and he has a Mini Cooper. We both have had repairs done at this shop and their customer service, speed, and prices are excellent! They are such good communicators (always call back, call you regularly to give you updates, etc.) and they are friendly and easy to talk to. I had my catalytic converter stolen out of my car and it took 6 months to get the new converter so they could replace it. They kindly answered all of my questions and were able to keep my car for me while we were waiting for the part to come in. I know that's not something they can always do, but it was really nice that I didn't have to think about parking in my neighborhood and moving my car constantly, especially when it wasn't functioning properly. Getting my CC stolen was emotionally horrible and so costly because I had to rent a car for half a year, but they really helped ease my stress in the situation. I would go back to them or recommend them in a heartbeat! Thanks, Faxon!

Alexandre Doubov

★★★★★

8 months ago

Got my tires shipped to Faxon and they installed them. Very good communication. No complaints about the installation