Fayetteville Collision

Kandice Rogers

★★★★★

3 years ago

This was my first experience utilizing my car insurance for repairs. 1st, I think my car looked better after repairs than it did when I first purchased. Teen driver in my home got in to it with my fence…and the fence won. They did a great job! But the review is due to Nicole. She was amazing! Set honest realistic expectations kept me informed and car was ready on the day she estimated it would be. Best part is she was very kind, personable and funny. Every interaction with Nicole was pleasant and professional. Because of her now using Crown Ford for servicing and state inspection. Hopeful the quality of service and customer Service is on same level as Collision Center

Keith Dobbins

★★★★★

7 months ago

Nichole and Coleen were awesome I would like to thank the whole staff for the great job they did on my Dodge Challenger

marenda price

★☆☆☆☆

a year ago

Front desk representative is very rude and nasty. I called to see if my car was covered under warranty from being fixed with them about a year ago. She rudely continued to forward me to a voicemail. I called back again and she would not answer. I talk with another representative regarding her behavior he stated he would talk with management! This type of treatment to customers should not be tolerated. I believe her name is Tina!

Bryan Cummins

★★★★★

Edited 9 months ago

Very professional and the shop was so clean you wouldn't think they do that type of work. Very pleased with work, would recommend them to anyone.

Ian Pedowitz

★★★★★

6 months ago

Cole did a great job of addressing all of my concerns. Would highly recommend Fayetteville Collision for all of your auto body needs!

Christian Carr

★★★★★

7 months ago

100% would recommend. They did a great job fixing my daughters vehicle and did it under the estimated time.

Jeffrey Cleary

★★★★★

6 months ago

This is my second time having to use Fayetteville Collision my Estimator this time wasCole Robertson was Vary Professional had my vehicle back before he stated. I continue to bring Vehicle to them for repairs!

Jessie Castillo

★★★★★

5 months ago

Cole did an amazing job repairing my car as well as fixing something another body shop damaged without my knowledge. I highly recommend them!

Jose Quinones

★★★★★

a month ago

I head to take my 2016 Chevrolet Suburban to get a left rear, bumper and light replaced fire to an accident. I was treated with respect and fairness.

Juan Mckoy

★★★★★

6 months ago

I took my Dodge hornet up to the collision center and Cole Robertson helped me out in less than three minutes with my issue. He’s an amazing customer service rep. If I have any issues I’ll definitely be taking it back there for more service like that.

Pat Tew

★★★★★

6 months ago

I love Fayetteville Collision. I have a 2020 Dodge Challenger and twice now, my husband and I have parked in parking places with the cement curb. My car is too low to do that. Both times, Cole had my car fixed quickly and not charged me a ton of money to do it. Hopefully it won't happen again. If you need any body work done on your car, I highly recommend Fayetteville Collision!

Jonathon Contois

★★★★★

2 months ago

They did an amazing job getting my door fixed after the service department at fayetteville dodge scratched the paint on my door. I dropped it off on a Monday around noon and by Tuesday afternoon my door was repainted and ready to go!

Foster Dittmer

★★★★★

5 months ago

Cole was awesome when I brought my car in. I had a slight misalignment of my passenger door. He took a quick look and said he could do it! Took no more than 10 minutes and would have cost a lot more somewhere else. Super professional staff who clearly know how to treat their customers

Lisa Crawford

★★★★★

6 months ago

I've had my vehicle worked on twice here now and they are the best. Cole Robertson is super helpful and knowledgeable. He always takes great care of our vehicles and keeps us updated on the progress! Only place I take my car for body work!

John Micheals

★★★★★

4 months ago

I recently had my car repaired at Fayetteville Collision Center after a deer ran out in front of me, sliding from the front bumper to the rear door. The accident caused major damage to my headlight, quarter panel, and both doors, which needed to be replaced. From start to finish, the experience was outstanding. The repairs came out perfect, my car looks like the accident never even happened! The paint and bodywork match flawlessly, and the attention to detail is clear in every panel. A special thank you to Cole, who went above and beyond to make the entire process smooth and stress-free. He kept me updated every step of the way, communicated any changes or timeline adjustments, and handled everything with my insurance company. It’s rare to find that level of professionalism and genuine customer care these days. I highly recommend Fayetteville Collision Center to anyone needing bodywork or repairs. They truly deliver quality work and excellent service!

Linwood Nelson

★★★★★

5 months ago

Cole and the team over at Fayetteville Collision were professional from beginning to end. They kept me informed throughout the repair process and had my vehicle looking brand new within the timeline provided. I would definitely recommend and will go back if I'm ever in need of repairs in the future!! Great work and great customer service!!!

Michelle Davis

★★★★★

5 months ago

The customer service I received was very professional and I felt my concerns were understood. Mrs. Nicole is very knowledgeable and provided me with a prompt estimate and followed through with an appointment for service. The repairs were completed in a timely manner (as promised) and the work was superb. I thank Mrs. Nicole and Ford Collision & Repair for a positive and satisfactory experience! I would definitely recommend this as a reputable and professional business for car repairs.