About Business
Conveniently located in Fayetteville, NC, Gerber Collision & Glass has established a strong presence in the Car Repair market. They have specialized expertise in Auto body shop, Auto bodywork mechanic, Auto dent removal service, making them a top-choice Car Repair specialist in Fayetteville. Backed by 517 satisfied customers, they currently hold a prestigious 4.8/5 star status on our platform. They take pride in serving the diverse needs of Fayetteville, NC residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Gerber Collision & Glass is the go-to destination for quality and service in Fayetteville, NC.
Google Reviews
Cyndi B
★★★★★
4 months ago
Had a great experience for car repairs. Communication was great and very satisfied with the end result.
Shannon Martell
★★★★
☆
7 months ago
First I will say the communication from Gerber was excellent and it appears that their work is great as well. Post-work their customer service is seriously lacking. My son, who is on base, has the use of my car while he is there and was the victim of a hit and run that damaged a small portion of the car. I am 2,700 miles away so I did not see the damage first-hand, had one conversation with Gerber at the time of insurance contact for repair, have not seen the repairs first-hand. I am, however, receiving SEVERAL email reminders to complete a survey. All the questions in the survey were about things I really don't know. On a scale of 1-10 rate this thing, that thing, this other thing. I don't personally think a 7 or 8 rating when I don't really know anything (with no option to select N/A or Not Applicable) is negative. I explained my rating in the comments stating the one interaction I had was good, I haven't seen the vehicle but from pictures looks good. After my survey, within MINUTES, my dad gets a call from Gerber asking if he'd submitted a negative review. Who is Shannon? Give me her phone number. I'm at work so I didn't answer the call, but did listen to the voicemail when I got a chance. In the meantime, my dad is texting me asking if I had a call from Gerber, if I'd filled out a negative survey, etc. When I was able to return the call to (I think he said his name is..) Reyes, he told me these surveys greatly impact his employee's workflow and pay and negative reviews like mine could/would be detrimental. I'm here to say, one, it's borderline harassment to send email after email survey requests to someone who really did not deal with you. Two, attempting to guilt or strong-arm a "customer" (because really that was my son who has the car or my dad who paid the deductible for my son who DID NOT receive survey requests) into leaving glowing reviews is just icky. If you only want 10's on a scale of 1-10, perhaps make the other numbers not clickable, don't have a sliding scale rating system, or state this in your emails that you continuously send. I don't think rating 7 or 8 out of 10 is negative. Of course, I don't think you do either Reyes, because you tried to backtrack on that word during our eventual conversation. I had to remind you that you not only stated my review was negative on my voicemail but then also reiterated that to my dad when talking to him. So, here is a 4-star review, even though you don't deserve it and you haven't earned it with me... yet it's still not negative.
Jessica Ryals
★
☆☆☆☆
9 months ago
If they want your car they'll do whatever they got to to get it so be sure whatever they tell you My car went in with body damage they totaled my 20/20 sky blue mustang now she's in a real shop getting fixed I drove her home from mind you just fine
Gill Cacho
★★★★★
a year ago
The miracle team at Gerber did an amazing job with our vehicle. We didn't know what to expect at first because our insurance sent us there, but we are thankful that it worked that way. Their staff was very friendly and helpful. Mr. Reyes managed our case and he exceeded our expectations by ensuring we knew exactly what was going to be worked on and by ensuring our vehicle looked better than new.
Corey Gittens
★★★★★
a year ago
I had an amazing experience and my truck looks brand new. Great customer care and communication!!!!
Heart of Success
★★★★★
8 months ago
Gerber Collision did an outstanding job handling the repair of my 2025 KIA Sorento, completing the work to absolute perfection and within the originally suggested time frame. From start to finish, their customer service was top-notch—consistently professional, informative, and attentive to every detail. The entire experience was seamless and exceeded expectations. I sincerely thank Gerber Collision for their exceptional craftsmanship and professionalism throughout the repair process.
Dahlia Elledge
★★★★★
3 months ago
Went out of their way to make a correction on my car after it was out of repair. Excellent customer service.
Elsie Narron
★★★★★
5 months ago
Sidney Hunt was outstanding and super helpful with the progress of our repair. Shout out to Reyes also for all his assistance during the process. Thanks to everyone there.
Lauren Felipe
★★★★★
3 weeks ago
Very fast service, top notch quality, excellent customer service. Great employees!
Mariah Murphy
★★★★★
2 years ago
Did an amazing job with my car! 🙌🏾 Got it back within the week and looks like it was fresh off the press. Definitely will return if I get into another fender bender.
Malinda McLean
★★★★★
3 years ago
Gerber Collison provided services of vehicle repair from an accident to my vehicle. The services was great and I was very satisfied with my repair. They are constantly in contact with any updates. If anything changes, they will contact you. I do recommend their services. The pictures are before and after service was complete. 👍🏼👍🏼
Shannon Steele (Queen)
★★★★★
a month ago
Wonderful service, friendly staff , the repairs done in record time and the results were exceptional! 10 out of 10 I highly recommend
Jamin Sampson
★★★★★
6 months ago
Great customer service. Vehicle was ready before the promised date which is always a good thing. The quality of work was great didn’t see any discrepancies.
Kira Briggs
★★★★★
2 years ago
Gerber Collision did a fantastic job on my car and finished in a timely manner!! I recommend this body shop to anyone that’s looking to get their vehicle repaired. Outstanding staff and service! 100000000/100000000 THANK YOU GERBER COLLISION ❤️
Renate Mohagen
★★★★★
a month ago
The repair work on my car was outstanding. The Staff was very helpful and professional. We would recommend Gerber at any time.
torie quismundo
★★★★★
5 years ago
I was at a state park and hit a rock with my bumper. My car was almost paid off and I didn’t want it junked out. I used my insurance through Gerber to get my bumper fixed. We had some sort of miscommunication about the day I was to get the estimate but even if it was me who was wrong they said they would get it taken care of. It was quick. They took my info and some pictures and I was on my way. A few days later they were ready to schedule. I dropped off my car. They had excellent communication with the rental car company. I was in and out and in a rental and back to work in an hour!! Wow!! They use an app to keep you updated and share the status. I really wanted my car back and it was a friday. The app told me it would be ready just about 5 PM. I didn’t even need to communicate with the rental car place. They said they would take care of everything. I picked up my car and it was clean inside and out. The manager is very nice and accommodating and the lady who works the front desk is so busy she doesn’t get a break! She works like the energizer bunny! My bumper is perfect and the black part under my car bumper is fixed! It was a wonderful experience! Both the manager and the front desk lady came to help me check out my car. When I got inside the seats were even cleaned! It was awesome! It smelled so nice! I hope I don’t need a collision repair anytime soon but if I do I would certainly return! Thanks!
Milagros Hinson
★★★★★
2 months ago
Great business and staff! They did an excellent job handling our repair. Staff went above the usual for us. Take your vehicle here when you want a great job done.
Pam Starling
★★★★★
3 months ago
I was very pleased with my experience at Gerber Collision and the personnel were wonderful. They informed me with every move they made to get my car repaired and back to me as quick as was possible. They matched the paint perfectly and you can’t tell that anything was ever wrong!
Benjamin Castro Agosto
★★★★★
7 months ago
I wanted to take a moment to thank the team at GERBER Collision for the outstanding work done on my Ford F-350. From the moment I dropped off the vehicle to the day I picked it up, the communication was clear, professional, and timely. The repairs were completed ahead of schedule, and the truck looks and drives like new again. I especially appreciated the attention to detail and the updates throughout the process. It's not easy to find a shop that treats both the vehicle and the customer with such care. I’ll definitely be recommending GERBER to friends and family, and I’ll be back if I ever need work done again. Thanks again for a job well done! Best regards, Benjamin
Harley Skruch
★
☆☆☆☆
3 weeks ago
I’m not one to usually complain or post reviews. I’ve used Gerber in the past before with no issue! However, this time was not the case. Aside from issues I already spoke to them about, after I picked up my car I noticed they drove it 400 miles. 400. Not just a few miles to verify repairs. But 400 miles. I know this because they left the paperwork in my car stating the intake mileage. Ontop of that I brought my car in due to a broken headlight assembly with dead light bulbs due to someone hitting me. A “new” bumper was replaced and a new head light assembly put it. But no new light bulbs meaning my car will not pass inspection (a thing I put on the claim and told them about as well). I’ve called customer service, and I’ve called my insurance. This is just kinda sketchy all the way around!
