Feldman Chevy of Lansing Service Center

Victor Rauch

★★★★★

a year ago

Working with Nina helped take care of necessary work on my car in a timely way. My only disappointment was a courtesy ride to pick up my car was not available on Saturday.

Adam Stone

★★★★★

a year ago

Quick work and trustworthy interactions. They got a couple of recalls resolved in about an hour while I sat in the nice little waiting area and worked.

Terese McInnis

★★★★★

2 years ago

I brought my Blazer in for a small repair in body shop and a paint touch up. Eddie Sanchez was waiting for me. He rocks! I barely got my laptop open to check emails, and he was back in the office with my vehicle repaired. He washed it after the repair but before the door paint touch up so it would be clean but not smear. This dealership is always easy to work with and the service is consistently exceptional.

Kelly Jackson

★☆☆☆☆

2 years ago

I purchased a car on a Saturday with the agreement that all of the light scratches would be buffed out and the scratches needing paint would be fixed. It would have new wheels on it I ordered and be detailed inside and out. 2 1/2 weeks later the car was delivered to me. It was not detailed inside or out. Only the one paint scratch was fixed. All the other light scratches were still there. This is after many conversations over a two week period of me repeatedly asking if they were being taken care of and if the car would be detailed. I was assured over and over that that it was being done. It was initially delivered to the wrong place and the extra key fob was not brought with the car. If obviously it is important enough to a customer that they repeatedly asked you something and you kept promising that it's being done and then you don't do any of it as promised..welll that warrants a bad review. It was a horrible experience and I would never recommend them.

Angie Leaks

★★★★★

2 years ago

Markin the service department was A-1 he keep me updated on every step and got the keys bk in my hand and had me on the road ....just in time 4 spring break ...👍👉👉💃🌞.😁😁😁..will definitely me my go to spot ..thanks again EVERYONE

Kyle Herreman

★☆☆☆☆

a year ago

Never had a good experience here. If I could give 0 stars I would. Today 1.5 hours after I drop my truck off for an oil change they tell me they don't have the correct oil. Last time they took 2 hours and didn't fill it with DEF that I paid for. Had to come back and have them add it. Seems like a regular occurrence than a mix up.

Dan Cast

★☆☆☆☆

a year ago

Horrible Customer Service! I called and asked to speak with the Service Manager, I told him my issue and he quickly said " let me check on it and ill call you right back" He then quickly hung up. I waited 4 hours and no call. I went directly to the Service Dept. And asked to speak to the Service Manager and was directed to him. Well of course no one knows of my call nor did anyone own up to it. I have a really hard time being treated that way as I have been a long time customer! Feldman is not the only show in town!! Never again Feldman!

chengyee moua

★☆☆☆☆

8 months ago

For a place that is servering my car, ghosting me is frustrating. You could improve starts if you take time to inform status update date. Having a text system and not using it defeat the purpose.

W G

★★★★★

3 months ago

Cam always knocks it out of the park! Anything we need he takes care of! 10/10 he keeps us coming back!

Kathryn Gilluly

★★★★★

11 months ago

Feldman did a wonderful job with my diesel truck! I had quite a bit of work done and it was a great experience, and was done faster than expected! A huge shoutout to Camron, who went above and beyond. He was knowledgeable, professional, and took the time to explain everything clearly. Not only did he make sure the work was done right, but he also made sure I felt confident and informed every step of the way. I will write a review every single time because they deserve it! It’s rare to find a shop that’s both efficient and genuinely friendly—this team nailed it. Highly recommend this place, ask for Camron, you’re in great hands! :)

Nicole Weirauch

★★★★★

6 months ago

Purchased my vehicle 2 years ago and ran into transmission issues this year. They were quick to get my vehicle in and replaced in a timely manner

Steven Silvers

★★★★★

6 months ago

We had our 2025 Chevy Traverse in for some bodywork. The ladies at the front desk were excellent with communication and professionalism. The tech did an awesome job with fixing everything. 10/10 recommended with fast turn around. Thank you!

Charlotte Smith

★★★★★

6 months ago

Mark Callahan was very nice and personable. He kept me updated about the progress on the service of my Equinox, and made sure to apply my GM rewards to the bill. I had a very positive experience.

M M

★★☆☆☆

Edited 3 months ago

They lost my lock key for my wheels. Not once were they able to put a normal sticker on my windshield after oil change. Either there is no sticker, or there is a sticker with some bogus mileage and then they wrote over, with some thick red marker my mileage, that I can hardly read. I only guess when my next oil change is. I only hope that they actually change my oil and filter, and rotate my tires.

Abi D

★★★★★

4 months ago

I am a senior citizen who bought my first car there probably back in the 60s . Bryan Balch and Dave Mix were there as employees! My first granddaughter is happy with her Beautiful used car and I sincerely thank you Feldmans for being a wonderful place even though the name has changed) Bud Kouts …will live on in my memory as a GOOD EXPERIENCE …NO A GREAT EXPERIENCE !

Monica Trevino

★☆☆☆☆

Edited 2 months ago

They did some insurance work after a collision and took over a month to ‘fix’ it. Shortly after we picked it up it started wobbling again. Turns out they failed to notice a broken ball joint when they did the previous work. They are refusing to fix it until the insurance agrees to pay for the new repair and ANOTHER alignment. They have acknowledged it was part of the original damage and are trying to get insurance to pay for it. We can’t be out of a vehicle for another month so we had to agree to pay for it ourselves before they would start the work. Thursday Update: They told us Friday it would be done Monday. Told us Monday it would be done Tuesday. Tuesday it would be done Wednesday. Wednesday it would be done today. Now telling us it will be done tomorrow. I will never recommend this place to anyone.

Joseph Wilhelm

★★★★★

a month ago

Tire pressure sensor was reading low and one tire didn't have a reading. They replaced the non-working sensor. They checked what milage service reccomend actions were suggested and went over them with me. All this was done professionally and efficiently. Staff was friendly.