About Business
Conveniently located in Richmond, VA, Ferber's Tire & Auto Service has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto air conditioning service, Auto tune up service, making them a top-choice Car Repair specialist in Richmond. Backed by 84 satisfied customers, they currently hold a prestigious 4.9/5 star status on our platform. They take pride in serving the diverse needs of Richmond, VA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Ferber's Tire & Auto Service is the go-to destination for quality and service in Richmond, VA.
Google Reviews
Tommy
★★★★★
2 months ago
I always research reviews before spending my money, and I was not disappointed with Ferber's Tire & Auto Service. From start to finish they were professional, friendly, and trustworthy. They were very accommodating - I was able to bring my car in sooner than expected — and the facility is comfortable and welcoming. Rick, the owner, personally reached out afterward to make sure I was satisfied with the service. I love a business that "inspects what they expect." The staff was amazing, knowledgeable, and attentive.My hope is that you'll give Ferber's a shot as your go-to automotive shop for vehicle needs if their services match what you need. Highly recommend!
Chelsea Burwell-Brooks
★★★★★
4 months ago
I was so pleased with my experience at Ferber’s! They were able to schedule me a same day appointment to get my vehicle inspected, and their work was extremely thorough and clearly communicated. I think I found my new tire & auto shop. Special shout out to Michelle for her warm and friendly service! 🫶🏾
Alicia
★★★★★
2 months ago
I have been very pleased with the service and the attentiveness of their staff. I highly recommend this business. Michelle is always so kind and explains things in detail. Other places make you feel like a number. They seem to actually care about providing exceptional service.
Dana Hurst
★★★★★
2 months ago
Ferber's Tire and Auto Service is a top notch, professional, friendly, efficient, and reliable shop! I have been there twice over the past few weeks (once to have them check my car for a safe road trip before traveling up rt 95 for the holidays; and once for an oil change), and they have given me the BEST treatment, and quickest resolution to my car issues! I will be returning for some necessary maintenance soon. I highly recommend Ferber's for all your auto service needs!
Anthony Hurt
★★★★★
3 months ago
Took my wife's Infiniti Qx60 in for repair, Matt was professional and gave a complete diagnostic breakdown of the issues. Everyone was nice and very helpful! They quoted me a price and had it done the same day! Don't hesitate to bring your vehicle here if you're looking for honest, professional and genuine nice people!
Anna Sothen
★★★★★
2 months ago
It was a fantastic experience! They took great care of me. While waiting in the customer lounge I was chatting with another customer who had been using them for over a year, and she raved about their service and customer service.
Rich Coon
★★★★★
a month ago
Placing a new sticker on my wife's car and noticied that the state inspection renewed in 1 day. Called Michelle at their Midlothian location and asked if there was any way to get my car inspected before I left on a trip the following day. They fit me in and had it returned to me the same afternoon. Thank you all for making this such a quick and smooth experience!
Tracy Nelson
★★★★★
Edited 3 months ago
Update: We have back several times and every time excellent customer service and honesty. Excellent service, kind staff. Michelle keeps you updated and offers alternative transportation or a nice lounge to wait ( I used to work). Love how you get a full digital report containing an assessment with pictures of your vehicle and recommendations prioritized. And ask for Scott Bruington, he’s been taking care of my cars for years and rocks!
Jean Bunn
★★★★★
a month ago
Customer service second to none, Michelle, Matt, Scott, the best!!!! And the gentleman that drives the shuttle very nice,pleasant, the overall experience was amazing. My new place to have my car serviced, I highly recommend
Alex Cz
★★★★★
5 months ago
The transmission on my wife's 10 yr old Subaru died, I'm told that it is very uncommon, but, it happened to us. I've learned these CVTs are very expensive to repair and there are few if any techs rebuilding them. We found Ferbers online and I first spoke with Rick Nelson. Very knowledgeable and compassionate, hard to find in the auto repair industry, but Rick was a gem. After considerations, we elected to go with a used transmission, as newly rebuilt transmissions start, at $7500, from Subaru. Ferbers did a complete diagnostic on the car and sent me the error codes & photos of what they looked at. A previous shop said, you need a new transmission, nothing more. Ferbers sourced a used transmission, installed it and we have a 3 yr warranty. During the entire process, Matt, with Ferbers kept in touch with me via messenger so there were no surprises. We still spent more than we wanted to, but we are extremely happy with the services & guidance Ferbers provided. And btw, their shop on Rt. 60 is spotless! My Subaru will not see any other garage, except at Ferbers.
Rolf Henn
★★★★★
2 months ago
Ferber’s continues to be our go to provider for car service for our Pathfinder. They did a great job diagnosing the problem and were very reasonable on repair costs. Timeliness to repair was also excellent. Great place to do business with!
Jean Bunn
★★★★★
a month ago
Had a wonderful experience with Ferber Michelle,Matt, Scott,and Rick was the best!!!!! I have found my new place to get my car serviced!!!!! Im so satisfied with the service the whole experience is second to none I highly recommend!!!! Thank you again.
Belinda Jackson
★★★★★
6 months ago
I just learned of this place, and I am glad that I did. Michelle is awesome. She is really good at explaining everything to the customer. The mechanics are great at getting the job done. They are quick and efficient. Waiting area is clean and they have comfortable seats. I highly recommend this location. My experiences with them have been great. It was so good I actually got some business cards to share with friends. Thanks for the outstanding service.😊 A happy customer.
Bob Cromwell
★★★★★
4 months ago
These folks are outstanding. Quick appointment and service is done right the first time. Michelle is amazing. No pressure just good information. Matt does a great job.
Margaret Wilson
★★★★★
3 months ago
Fast service for oil change. The price was great and they pulled the car in right away. Had to reschedule at the last mnute and Michelle advised as to the best time to come that day.
Frederic Nelson
★★★★★
Edited a month ago
Superior service, relational in nature & not transactional. Informative, courteous and professional at all turns. Found prices to be proportionately competitive with others however their level of service is far superior to those - and there are several- Shops around them. I even got a follow up call from a person and not a dry stale robot or text.
Susan Coffey
★★★★★
3 months ago
Absolutely the best customer service ever!!! Professional service, excellent communication, caring, kind, considerate, compassionate, and sympathetic employees and truly an amazing company!!!! I will continue spreading the word about your wonderful employees and the incredible service I received! Thank you so much!!0
Diana W
★★★★★
5 months ago
The service at Ferber’s is AMAZING! Michelle in the front office is kind, compassionate and especially helpful when it comes to finding solutions to fixing your vehicle. I highly recommend! Thank you Ferber’s!!!!
Taylor C.
★★★★★
10 months ago
I brought my 2023 Hyundai Tucson in for an oil change at the Ferber’s Midlothian location and had the most pleasant experience! Matt, Michelle, and Kent made me feel very welcome when I arrived! Matt did a great job of explaining their process and how it works when checking me in. He also did an excellent job of explaining additional recommended services. Overall, their entire team provided excellent customer service and took really good care of me! They are the BEST auto repair shop in the Richmond area - I’m really looking forward to visiting some of their other locations in the future. A few days after my visit, they even called me to follow up and say thank you for my business! This is the best experience I’ve ever had at an auto repair shop! I highly recommend and will definitely be going back!
Nicholas Trgina
★★
☆☆☆
7 months ago
No one looked at my car for a month after dropping it off. I kept getting brushed off when I called. I found out my car was not repairable. That happens but it's hard for me to take them at their word. They have good reviews which is why I went there. There was only one mechanic that was able to work on my car, which is a pretty common model. Staff was polite. That adds a star.
