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About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Jersey City, NJ, Jersey City area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 3.6/5 rating from 500 verified reviews, their reputation precedes them. As a locally-owned business in Jersey City, NJ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Jersey City, NJ.
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Google Reviews
Jim Benedetto
★★★★★ Great service as always! Paris & Jim (Manager) are very personable and knowledgeable. They addressed my automotive problem in a timely manner and the cost was very reasonable. Paris advised me to get the “lifetime” wheel alignment which in the long run of my car will be worth the value. IMHO ask him about it and you will find the warranty is worth it with the road hazards in NJ. Firestone is the place to go for fast, 7 days a week service you can trust! Thank you Paris, Jim for the GREAT service! Sincerely, Jim
Caitlin Marsh
★★★★★ The team is always so professional and helpful, and fast! I know the car will be taken care of well, and the team always give a full assessment and their recommendations in a friendly expert way and are non-judgmental in planning out how we can space out the work to fit my budget and keep me safe on the road. I never feel like my time is wasted, I came in with a punctured tire, and because we had the tire coverage from when I bought my full set, they replaced the tire immediately with no questions. No stress or interrogation, just solution! I tell everyone to take their car here.
Gwen Locke
★☆☆☆☆ The Manager James attempted to overcharge me for the service. I know this because I originally called the Willowbrook location where I made my tire purchase, however my tire blow out occurred in Jersey City. AAA could not tow the vehicle from Jersey City to Willowbrook so I towed it to the Jersey City location. I called ahead to schedule an appointment for the tire repair. I ended up wasting approximately 4 hours at this location, just to have a tire replaced. Additionally, this location was overcharging me on the proration and fees. Manager James was extremely rude and dismissive when I ask him to explain the charges. He made me stand on the side of his counter while he serviced six people before taking the time to help me settle my invoice, after my car was completed. I also called the Willowbrook location back, spoke with the manager by the name of Devon and he offered to speak with the Jersey City manager James to help explain the cost which was less than the price being presented at the Jersey City location. While I was speaking to Willowbrook manager from my mobile phone I asked if he could explain the same thing to the manager James in Jersey City I handed James my phone and he pushed it away stating that he's too busy. The Willowbrook manager tried to assure me that the cost discrepancy would be taken care of he then offered to call the Jersey City location directly. While I continued waiting on the side of manager James counter while the Willowbrook manager called the store a young fella picked the phone up acknowledged it was the manager from Willowbrook, told manager James that the call was for him, manager James picked up the phone acknowledged manager Devon and then asked him to hold. Manager Devon called back 4 separate times and each time James pick the phone, up said please hold and slammed it back down. Other customers watched this occur as well. There was another woman there who told me she too had experienced manager James overcharging her in the past. Very disgraceful! I will never return to Firestone.
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