Firestone Complete Auto Care

Muhammad Bilal

★★★★★

a month ago

Mr. nick is the great person in Firestone. He is the man. He always gives Good Customer Service always smile , highly recommended , Mr. nick thank you so much again

Liz Arvanitis

★★★★★

4 months ago

I couldn’t be more happy with my experience at Firestone. When you get work done on your car you never know for certain if you should proceed with everything recommended or what a fair price is. Paris at Firestone in Jersey City was so patient and thorough with me and explained everything so well. He wouldn’t let me leave until my car was safe to drive. I also got in and out same day. At Firestone I feel like I can trust the staff and I they made a stressful experience easy. So grateful for the service at Firestone!

Brandon Szwalbenest

★★★★★

4 months ago

I had a fantastic experience at this Firestone location in Jersey City, getting new tires, an oil change, new tire pressure monitoring sensors, and new lugnuts. I went to a couple of other mechanics before this one and no one else was able to complete all of these services at one time in a prompt fashion. I found the pricing to be very competitive with competitors and found the service to be far far better than elsewhere. I will be taking my car here going forward.

Laura Snyder

★★★★★

3 months ago

Great experience getting my oil change today! Paris was friendly and didn’t try to sell me things I didn’t need. Been here a handful of times and always have a good experience (plus very reasonable prices).

Andrew Rankin

★★★★★

4 months ago

Had a screw in my tire that was causing it losing air pressure quickly. Was just outside NYC on a long road trip to NC. Luckily Firestone was open on a Sunday and was just 3 miles away - they took me in no problem and fixed the problem straight away. Very grateful for the quick turn around on short notice - and we got back on the road within an hour. Very kind, helpful, and professional front desk folks

Daniela Johnson

★★★★★

2 months ago

James helped me get the best price for my tires. He was so helpful and friendly! Highly recommend Firestone, will definitely be the first place I call when I need car repairs in the future

Sally

★★★★★

2 months ago

Lifesaver! These cold days have been brutal! So glad I was able to be seen quickly when I discovered a nail in my tire. The person working working inside the wait area was a rock star! That phone was ringing like crazy and he didn’t skip a beat! He was so great at handling calls and those of us in person. Not to mention he was so fun to talk to! Definitely made my morning less chaotic. Firestone for the win!

iansoelins

★★★★★

4 months ago

The staff here took a lot of time to diagnose and repair an issue my car was having, at no charge. As a business owner myself, it is rare to find this kind of service attitude in this day and age. Staff and communication were great. And although I can't speak for their other services because this was my first time here, I was very impressed and really appreciate the service they provided.

Matt Dwyer

★★★★★

5 months ago

Great team at this location! The team here has sorted out two issues with my car that other shops dismissed or couldn’t figure out but the issues were causing trouble for me. They also were very helpful explaining the issues and my options. Always reasonable prices and good communication around scheduling etc. Highly recommend!

Sade Ford

★★★★★

2 months ago

Great service. Setting up my appointment online was quick and easy and the staff was super helpful with getting my new tires! Highly recommend coming, and if you need air in your tires quickly its really convenient to come here.

Juan Rodriguez

★★★★★

3 months ago

Great and friendly professional service from Nick and Carlos. These guys were great and took very good care of my vehicle. I definitely recommend them after helping with me with patching my tire. Can’t say the same for the manager. As overheard him talking trash about my vehicle upon arrival.

Yvonne Miller

★★★★★

a month ago

They were awesome! Especially Nick. I noticed my car was leaking again after bringing it to Costco and left it overnight. And picked it up next morning NO CHARGE. Just a small leak! I am so grateful and Firestone for me forever!❤️

Colby McGarrity

★★★★★

3 months ago

Had a screw in my back tire, they said it would be 2 hours (they were very busy) and it wound up being maybe 20 minutes. When I was going to check out and pay, they said Merry Christmas, it's on us today! I was blown away. Awesome experience. Will be recommending anyone that needs work!

Gwen Locke

★☆☆☆☆

2 months ago

The Manager James attempted to overcharge me for the service. I know this because I originally called the Willowbrook location where I made my tire purchase, however my tire blow out occurred in Jersey City. AAA could not tow the vehicle from Jersey City to Willowbrook so I towed it to the Jersey City location. I called ahead to schedule an appointment for the tire repair. I ended up wasting approximately 4 hours at this location, just to have a tire replaced. Additionally, this location was overcharging me on the proration and fees. Manager James was extremely rude and dismissive when I ask him to explain the charges. He made me stand on the side of his counter while he serviced six people before taking the time to help me settle my invoice, after my car was completed. I also called the Willowbrook location back, spoke with the manager by the name of Devon and he offered to speak with the Jersey City manager James to help explain the cost which was less than the price being presented at the Jersey City location. While I was speaking to Willowbrook manager from my mobile phone I asked if he could explain the same thing to the manager James in Jersey City I handed James my phone and he pushed it away stating that he's too busy. The Willowbrook manager tried to assure me that the cost discrepancy would be taken care of he then offered to call the Jersey City location directly. While I continued waiting on the side of manager James counter while the Willowbrook manager called the store a young fella picked the phone up acknowledged it was the manager from Willowbrook, told manager James that the call was for him, manager James picked up the phone acknowledged manager Devon and then asked him to hold. Manager Devon called back 4 separate times and each time James pick the phone, up said please hold and slammed it back down. Other customers watched this occur as well. There was another woman there who told me she too had experienced manager James overcharging her in the past. Very disgraceful! I will never return to Firestone.

Caitlin Marsh

★★★★★

a month ago

The team is always so professional and helpful, and fast! I know the car will be taken care of well, and the team always give a full assessment and their recommendations in a friendly expert way and are non-judgmental in planning out how we can space out the work to fit my budget and keep me safe on the road. I never feel like my time is wasted, I came in with a punctured tire, and because we had the tire coverage from when I bought my full set, they replaced the tire immediately with no questions. No stress or interrogation, just solution! I tell everyone to take their car here.

Jim Benedetto

★★★★★

4 months ago

Great service as always! Paris & Jim (Manager) are very personable and knowledgeable. They addressed my automotive problem in a timely manner and the cost was very reasonable. Paris advised me to get the “lifetime” wheel alignment which in the long run of my car will be worth the value. IMHO ask him about it and you will find the warranty is worth it with the road hazards in NJ. Firestone is the place to go for fast, 7 days a week service you can trust! Thank you Paris, Jim for the GREAT service! Sincerely, Jim

Tim K.

★★★★★

3 weeks ago

I had a nail in my tire and stopped by Firestone for help. Ahmed was friendly and professional, and he was able to get it patched up without an appointment in a couple of hours. I walked over to Journal Square while I waited, which was convenient.