Sernio's Auto Body

E. H.

★★★★★

Edited 4 months ago

Oct.13.2025: Returned to Sernio's to check water leak in Driver's side foot well. They knew exactly what caused it (Sunroof Drain Holes Clogged Up) and fixed it in less than 30 minutes. Great Staff, Work and Customer Service. -------------------------------------------------------------------------------------------------- Great Customer Service. I am a returning customer . They understand your situation: Needing rental, ride to rental, ride home after leaving car for repair, call taxi...etc, Keeps you informed via voice mail of repair status, works with your insurance company . Front desk associate is kind and professional. They detail your Car when it is finished

sherif shero

★☆☆☆☆

a year ago

Bad experience with these people, no respect for time management they just nice before they take your car and after that they start talking rude. They put an estimate of 9000$ for 2017 Toyota Corolla and they left the left fender with no repair said the insurance didn’t approve it . Called me you car is ready for pick up I went there they said not today we sorry and kept it for 3 days more total of 25 days I don’t recommend any one to deal with that auto body for repairs

chet ruivivar

★★★★★

a year ago

Great service! High-quality Volvo certified repairs. Jessica was excellent with the repair updates and in helping me with the insurance claims process. Marvin was great in explaining the work involved, he made sure my car was spotless!

Christy Chico

★★★★★

6 months ago

I had the best experience at Sernio's Auto Body shop! Not only did they find a way to squeeze me in last minute, but it was ready within a few hours. Thank you so much for what you guys do, much appreciated 🙏 I cannot thank you enough. Clearly, I highly recommend coming here, they are the best at what they do!

Basil

★★★★★

6 years ago

This place is one of the best bodyshops in NJ. My 2016 Honda Civic came out as brand new vehicle, way better than it was before the accident. They managed to fix delicate electronic problems no other place was able to deal with.. As a professional Uber driver in the city, I had experienced with the top players in the area . Nothing comes close to Sernio's. They were super fast and professional in getting me back on the road. You really don't need to explain to them what to do, my conversation with the blond guy who checked me in lasted for 2 minutes only. I told him the car got a lot of problems from the accident. He said "we'll take care of everything". No back and forth of what insurance will cover or not. They went above and beyond in fixing the vehicle. I can't thank you enough Sernio's!

lamont Wiggins

★☆☆☆☆

5 years ago

This place is a rip off, I took my SUV there because the passenger side was damaged from me sliding on ice and hitting my metal gate a long side my driveway. The inspector came out and looked at my SUV and said oh that's about $5000 to $6000 of damaged give me your insurance info. I told him I have cash and that I'm not going through insurance. He tried to convince me to give him my insurance info, but I did not. So I asked for a cash price, he goes and tells another worker that I have cash and to give me a cash price. THEY CAME BACK WITH A TOTAL OF ($13, 679), ($11,000 FOR CASH)...!!! THAT'S 🤪

David Lieb

★★★★★

a year ago

I had collision repair done here for an accident I had back in June, and I'm very satisfied with my experience. The staff was helpful with my estimate and walking me through the repair process and insurance. Although the initial estimate wasn't available as soon as hoped, they more than made up for it by finishing ahead of schedule with repairs. And their work was excellent: my car looks and runs like the accident never happened! I'd definitely recommend these folks for any collision repair.

ZOI WILEY

★★★★★

a year ago

What can I say…. So I found this company because it was listed on my insurance as a certified shop and when I went there my car wasn’t in the best shape cosmetically. Now it took almost 4 weeks but when I picked up my car yesterday it looked like brand new… actually better than when I purchased it and they detailed the inside. I have NEVER seen the work quality that they put into my car done like that! EXCEPTIONAL WORK! I’m so very happy with what they did and how they dealt with me! I would recommend them above any shop period! They didn’t ask for a review or nothing they gave me a warranty and told me to have a great week…. Lord I’m so happy I could cry my baby is brand new all over again! They are now my #1 recommended shop

Anton Kan

★★★☆☆

a year ago

Very slow, and the customer support is bad. I brought my car for an estimate on June 12 for a few scratches on the bumper, wheel arch molding and headlight (see the photo). They told me they would order parts first, so that I don’t have to wait while my car just sits there. Makes sense. In 4 weeks, by July 8, the parts were finally there and I brought my car in. They promised it would be ready within a week. However, later I received a text message saying it would be ready by July 23. It’s 15 days to remove and reinstall three plastic parts (even keeping in minds the cameras and sensors in them). I tried calling them to ask for explanations, but they just said they would call me back and hung up. No one ever called me back. I called again the next day and again - promised to call me back and never did. After I called the third time, they finally told me the car would be ready by July 19 (so, 11 days instead of 15). I will update my review with the repair quality assessment when I have my car back.

Cat Smith

★★★★★

2 years ago

I brought my car to Sernio’s Auto Body in Jersey City, NJ after it was rear-ended, and they were on the list of preferred auto-body places that work with the insurance company. After reading the wealth of positive reviews, I decided to give them a try. Well, I’m glad I did! From the moment I brought my car in to schedule the job, I knew I was in good hands. The office staff is very friendly and informative, and they kept me updated throughout the entire process. When I received my car back, it was in perfect condition. They replaced the lift gate and did extensive body work and repairs underneath the rear of the car. Initially it was a nerve racking experience, as my car is newer-a Subaru purchased brand new in 2020, and they took amazing care of it. I’d highly recommend Sernio Auto Body for any of your car repair needs.

Matt Stelzer

★★★★★

a year ago

Had minor body damage on my car which was hit when parked and a good friend recommended Raul. Repairs were flawless and extremely timely. Very fair estimate and they actually charged me less than their quoted price. Thanks again Raul!

Sanjeet

★★★★★

7 months ago

Great body shop Looks out and works for the best interest of their customers Will be my go-to place for any of my auto repairs !

Kelly O'Neill

★★★★★

2 years ago

I can’t say enough good things about Sernio’s. When I needed to replace my catalytic converter right before Christmas, I was worried my car wouldn’t be ready in time. The owner of the shop personally called me and assured me he would get it done quickly, and he did. Great customer service, honest pricing, and reliable. Would highly recommend to my friends and family.

Jonathan Chin

★★★★★

7 years ago

The staff is very friendly and helpful. I had brought an aftermarket part for them to color match, and they did a very good job. They even matched the metal flake and gloss without having my car physically being there. There was some extended delay on the paint job, but that was because their main guy was out with the cold. Regardless, every one of the 3-4 times I called them to ask on the status, the receptionist already knew who she was talking to and brought up my name after I asked about it. They do great work and are very honest people. Would recommend.

Sergio St Jean

★☆☆☆☆

Edited a year ago

Ok installation, they ended up damaging my door and had to go somewhere else to remedy. also overcharged for the job and didn’t include breakdown of prices. Charged me 300 (cash only) for a simple mirror replacement and told me he was busy and i didn't want to aggravate him when I questioned about the price.

Stephanie Duffield

★★★★★

4 years ago

I was directed to Sernio's after my vehicle was rear-ended and the driver's insurance company sent me there. I was BLOWN AWAY by how great of a job they did. They were professional, efficient, and although I wasn't paying for the damages they were affordable. My car looks amazing and it's clear they went above and beyond. Would recommend Sernio's to everyone!!

Alexa Valle Burguete

★★★★★

2 years ago

We found Sernios because of the Google reviews and we were not disappointed! We had a great experience getting the side of our bmw fixed after an accident. Our car looks good as new and they made it easy to work with insurance. Highly recommended! Thanks Sernios!