Firestone Complete Auto Care

HizPanik VisionS

★★★★★

Edited 9 months ago

I’ve been there multiple times and when it comes to the crew and staff (Garrit Schoener )and (Vince) and honestly one of their best price comes with when you decide to get your alignment for a lifetime for only $200. I usually buy my own tires and have them install it and it is extremely cheap and professional compared to other mechanics they over and beyond when it comes to answering your questions

D x3

★☆☆☆☆

2 weeks ago

Made an appointment and when I showed up on time. The front counter attendant had no one in line and had to wait almost 20 minutes before getting service so Injust walked out and went to 5 min Oil change on Santa Barbara and was in an out in a jiffy! I don’t recommend Firestone, they used to be good but their front clerk servicr now is horrible

Abbie Monroe

★★★★★

3 months ago

This location consistently provides outstanding service and demonstrates excellent time management. Gio is exceptionally patient and informative, carefully explaining each step of the process to ensure clarity and transparency. As someone with limited car knowledge, I greatly appreciate his professionalism and honesty. I have brought several vehicles to this location over the years, and their team continues to exceed expectations. I highly recommend this establishment.

Cynthia Fritts

★★★★★

3 weeks ago

I got a flat tire on my way to see my husband who is hospitalized. Jaden was so helpful in getting me a new tire and on my way in less than 45 minutes. I am so grateful. Thank you

V T

★☆☆☆☆

a month ago

I scheduled an appointment with my make and model information. Firestone called to confirm. I arrived early to find they were behind. Then was informed they do not have the materials required to preform the job, and would need additional time. I find this very frustrating. This is the 3rd and final time I would be willing to try this location; the sister location on Hancock was a much smoother experience.

Ashley Curtis

★☆☆☆☆

2 months ago

This place use to be Good when Rick Hansen was here, but now this place is not the same anymore. The workers here are not friendly and I brought my vehicle in for a check up they fixed my spark plugs and checked my breaks but they never cleaned my air filters and never changed my oil. They said they did but I found out after I kept having problems with my oil and went to a different place where they showed me that my oil was not changed, the air filters where very dirty and also they never put windshield fluid in my vehicle either. Ridiculous!!! This would never have happened if Rick Hansen was there. I will never come back here ever again!!!

Marti Bardash

★★★★★

2 months ago

I have nothing but great things to say about this location. They are always busy but I can easily get an appointment and they are very efficient. They never overcharge and are very thorough explaining what work they will be doing and give me an estimate beforehand. I recommend them to all my friends.

Ridin Dad

★☆☆☆☆

4 months ago

They once took over 8 hours just to align my truck tires. Tires were already on the vehicle. And the end result sucked anyway. They’re consistently hours extra from their quoted times. They put you on hold for 15-20 minutes at a time when you call and then sometimes hang up on you anyway. And today they forgot to put my locking lug adapter back in the vehicle so I had to come all the way back after I got home and realized it wasn’t in there. Bottom line is they do crappy work, the mechanics are not very good. In my opinion at least from the experiences I have had, and they are way over busy and cannot handle the amount of appointments and phone calls that come in and it has been this way for over three or four years now. The only plus I will say is the customer service you receive in person is usually very good. But it obviously does not make up for the entire experience.

Lucyna Barry

★☆☆☆☆

3 months ago

Second time I made a appointment for oil change at this location, both times I had to wait for over 2 hours. This time I was informed that I have a small oil leak that was not there prior to my appointment. The service man was not able to install a new part to stop the leak, he is ordering a replacement part that I have to come back for. Will let you know how that works out.

Cherylanne Thomas

★★★★★

a month ago

Tye and the service team were amazing. I am very appreciative of their service and will remain a customer for life. Please give them a "Hats off" for me.

PhotoTrip

★★★★★

5 months ago

I can’t give more stars or I would. I bring all my out of warranty vehicles here and I’ve had many. Once I came in swearing I needed new brakes on my RAM and They actually told me I did not. You can’t get better than that. I also had a repair where the part died and they took care of it for me right away, warranty, and all. Finally, when I went in to get some new tires, they actually shopped around for me because I wanted a specific set of tires and they got me the best price. I cannot recommend this shop enough. I really appreciate the service I get there.

Michael Figueroa

★★★★★

4 months ago

I went to Firestone for the first time to service my car, and the experience was excellent! The lady at the front provided great customer service, and Jadian Barrera assisted me wonderfully throughout the process. They even helped me with a nail in my tire at no charge! Amazing service all around — I’ll definitely be coming back. Highly recommend this location!

Charles Cheese

★★★★☆

9 months ago

Prompt, professional and handled a 4 tire replacement for one of our fleet vehicles. Highly recommend! Updating my review the morning after , the tires and the service were great, but somebody really needs to keep an eye on these guys, they had no business being in my backseat other than the driver door because everything was locked, I had something attached to the door a certain way, and they pulled the door open when they had zero business being in there and broke the handle lock panel , not even going to bother, bringing it back because of what the other reviews say but make sure you don’t leave anything valuable in your car when you take it to them

Brittany Marie

★★★★★

3 months ago

Gerrit is absolutely the best of the best! His entire staff are of course amazing but he always make sure that he goes above and beyond for his customers! I would recommend this place to any, and everybody for all of their vehicle needs!

Ted clark

★★★★★

5 months ago

The service took exactly the time promised, but neither the mechanic nor the service tech initially knew where the part that needed replacement was located, which was somewhat amusing. However, the service was good, and as always, I received a discount, and the product and installation were reasonably priced. I was genuinely pleased with the customer service and happy that this store was conveniently located.

Darci Hillyer

★★★★★

2 months ago

Without an appointment, I was able to have a new battery installed. I received prompt and courteous care. The staff I came in contact with were very responsive to my needs.

Sherri Matthews

★★★★★

5 months ago

Gerrit Schoener- store manager at skyline and Veterans. After having a rough start to my day where my car lights were all on we called AAA who came out and said I needed a battery. My battery was under warranty, so I went to AutoZone on skyline where I had bought the battery they said the battery was fine. I drove across the street to Firestone who told me the battery was bad that makes two for bad one for good. Firestone remove the battery. I took it back to AutoZone who said the battery was fine and refused to do anything. Finally, after getting my son to join me AutoZone very very begrudgingly swapped out my battery. The manager at Firestone was amazing. He checked my car installed the battery and did everything and charged me nothing because he knew what a terrible day I was having. Can’t thank them enough and I will bring back my car to Firestone anytime I need anything in the future!