Firestone Complete Auto Care

byron kane

★★★★★

Edited 2 months ago

Just want to thank Heavenly and her team for getting my work van taken care of while balancing the busyness that was caused by some of the flooding. Heavenly was awesome, providing a great experience and keeping me updated on my vehicle. I loved her “make it work” attitude. Thanks again to the whole crew.

Mallory

★★★★★

4 months ago

Great team! The manager was very professional, kind and patient on explaining to me what my technician is recommending on my vehicle. She was very pleasant to work with and very knowledgeable. My technician Kevin was a great addition to my wonderful experience inside their neat and clean store. Plus the game was on, an additional bonus!

Cherryl Dumlao

★★★★★

3 weeks ago

Second time Firestone has saved me. Heavenly is great, she couldn’t get me into their location the first time so she sent me to the Covington location but this time around I had a nail in my front tire and it was on a Sunday late afternoon, she still got me in. I love her energetic positive energy, although her the lobby had customers waiting, her colleagues busy working in the garage, she still stayed calm and professional when answering the phones or when someone walked in.

Alena Alkha

★★★★★

2 months ago

I had an excellent experience at Firestone Complete Auto Care. The professionals are honest, experienced, and took the time to clearly explain what my car needed. The work was done quickly and perfectly! It’s hard to find a mechanic you can truly trust, but this place has earned my confidence. Highly recommend to anyone looking for reliable, high-quality auto repair!

Untransmissible

★★★★★

3 months ago

I recently brought my 1995 Acura Integra LS into this Firestone for front CV axle replacement. Even though an unexpected issue came up afterward, the way this shop handled everything is the reason I’m giving them five stars. A few hours after the repair, my car developed a transmission fluid leak that caused it to lose all gears. I was stressed and thought I was facing a major and expensive problem. I called the shop right away, and Jarae picked up. He remembered me, listened to what was happening, and immediately told me to bring the car back so they could take care of it. They even reimbursed my towing cost, which already showed how seriously they were taking the situation. The next day, Jarae and the team diagnosed the problem quickly and honestly. It turned out that one of the brand-new axles was defective and had popped out of the transmission. They ordered a replacement, installed it, refilled the transmission fluid, and test-drove the car to make sure everything worked exactly as it should. What really stood out to me was their communication and professionalism. Jarae kept in contact, explained everything clearly, and made sure I always knew what was going on. They could have blamed the issue on something else, but instead they owned it and fixed it at no cost to me. The car actually drives smoother now and shifts better than it did before. Repairs don’t always go perfectly, especially on older cars, but what matters is how a shop responds when something unexpected happens. This Firestone stepped up, treated me with respect, and made sure I left satisfied. I truly appreciate their honesty and customer service, and I’ll definitely keep coming back.

Katelynn Piazza

★★★★★

4 months ago

Brought my car in for two unknown items: service engine light and squeaky breaks. I am greatful the technicians resolved both issues today. Manager Heavenlee provided great customer service, was communicative and helpful in identifying needs and costs. One caution - I used the online scheduling tool, and ended up with an appointment start time earlier than when the technician was available. I recommend calling the store for more accurate scheduling with regards to both time and service needs.

Jane Flores

★★★★★

3 months ago

I came in yesterday to get me alignment done. 5mins later my friend showed signs of a stroke so I had to leave immediately. I was able to be worked in 2 days later which was very much appreciated. I believe the young lady at the front desks name is Heavenly or something close to that. I would like to thank her for being so kind and understanding.

Kelsy Berg

★★★★★

a month ago

Paid less than half the price my dealership wanted to charge when the car was in better condition. Always have a great experience with Firestone, they are very professional and human. Thanks to the manager Heavenly for killing it despite the craziness in her store, and for the workers who fixed my dumb brakes and oil leak 💜

Faizy Sheikh

★★★★★

5 months ago

The receptionist was very kind and accommodating, fitting me in at the last minute with an appointment. It was a great experience at this location — the mechanic was also excellent, answering all my questions and providing outstanding service.

Leslie Ho

★★★★★

a month ago

Heavenlee is AMAZING! I appreciate all her help and updates that are happening! She’s been working here for a bit and every time I need my car serviced, she’s always been great to work with!

Veronica Aceves

★★★★★

2 months ago

Great experience. I needed a tier changed. I made sure to make an appointment and I was in and out in about an hour. Service was wonderful and Heavenly who assisted me was the kindest in trying to help me finance my service even though I was denied the overall experience was great.

Shannon Carrillo

★★★★★

2 months ago

Called to get my brakes checked, they got me in within 30 minutes. Car drop off was simple and easy. They called me within the hour to inform me there was nothing wrong with my brakes and I was good to pickup my car. The sales associate, Heavenly, EASILY could have scammed me out of $1200 but instead let me know my brakes were fine and only charged me for the brake inspection fee <$10. Great service and I will be coming back when my brakes actually need repair!

Randy Mark Reambillo

★☆☆☆☆

a month ago

AVOID THIS PLACE After change oil and replace new Batrery. this day 2/17/2026 2nd day of my car wont start. also the cover under my engine is missing BAD EXPERIENCE on my First visit on Firestone BAD SERVICE . dont waste your money

Christian Naylor

★★★★★

a month ago

Heavenly (yes, that is her name) makes it happen. She is always busy helping out a guest, waiting on hold or answering a phone call. She makes sure that you feel taken care of even if you gotta wait for your turn. Get your business taken care of here she’ll make it worth your while! Thanks yo!

Jahmar Ticeson

★★★★★

2 months ago

Jarae and team are awesome. Pulled in with a complete flat. Under an hour I am on my way. Firestone was the only place open on Sunday! Bravo. I’ll see you guys again! Thanks so much!

Kelly Range

★☆☆☆☆

4 months ago

AVOID THIS PLACE First, I know cars and tires. They marched the Costco price on a set of Blizzak snow tires. Once I dropped off, they called me shortly after and told me two TPMS sensors were broken and i should replace all four for $575 and that I needed alignment done for $179. I had new TPMS installed and the car aligned less than I year prior so I knew to reject this. They called back later to explain they must have looked at the wrong work order and everything was working properly. Now that’s its light outside, I just realized they installed tires from 2021. To have one year old tires is normal, but four years is completely unacceptable. This place is scamming people are up charges and installing old stock tires. Avoid using them. I buy quality tires and am the fleet manager with over 100 vehicles for my company. It was a good price, but don’t risk it by going here.

Tri Mai

★★★★★

2 weeks ago

Came in on a Sunday with a flat tire, no appointment, just droping in. They had me patched up, rotated, and aligned in 90 minutes. They did sell a lifetime alignment (discounted price of $210), but showed me the report proving it was actually needed, so a fair deal, I guess. The lady at the front was helpful and the waiting room is nice. Professional and quick service.