Google Reviews
Evelyn To Park
★★★★★
11 months ago
Exceptional Service - Highly Recommend National Auto Collision! I had a hit-and-run incident with my Tesla while it was parked, and I'm so grateful I found this company. Steve, the owner, was absolutely amazing from start to finish. He personally called me right away and walked me through everything I needed to do to handle the insurance claim. His guidance and quick communication made the whole process so much easier. Steve went above and beyond--he met me at a rental car location that was convenient for me, to pick up my Tesla, and later delivered my repaired car right to my doorstep while returning the rental. He took excellent care of my Tesla, protecting it from potential hail, charging the battery weekly, and even giving it a full wash so it looked brand new. He took care of all the repairs and the car is back to its pristine condition. If you're looking for an honest, responsive, and detail-oriented auto body shop, I highly recommend National Auto Collision. Steve provides top-notch service and truly cares about his customers.
Julie Ding
★★★★★
7 months ago
Steve was an absolute lifesaver!! Could not recommend him more! I had a pretty bad dent on my fender from a hit and run on my Honda Civic. The car looks brand new now! He not only provided great repair service but also talked me through the insurance process. He really cares about his customers and I got updates throughout the repair process.
Cella Stowitts
★★★★★
11 months ago
This review is long overdue but Alex and the team are hands down the best in the business! It was my first time needing car repairs and between finding a place that wouldn’t rip me off and handling insurance, I was super overwhelmed. I went and got several quotes but knew as soon as I met with National Auto Collision that I was in good hands. I was scheduled within a week of my call, which was awesome. They were so knowledgeable that they helped me through every single step of the process, not just on their side. (Even their informal estimates and insurance projections were accurate!) It seemed that they had strong relationships with Safeco and a number of other insurance companies, as well as Enterprise. Alex was phenomenal and explained every detail, handled the rental car for me, and called me proactively with updates. Literally as soon as I went with them my worries were over! Their costs were easily $500+ lower than the other bids I had gotten, and any time there was an opportunity to save me money (without compromising quality of course) Alex let me know. There was no room for me to be anxious, which was such a huge deal—car stuff can be so expensive and complicated! Not only has their work held up beautifully 6+ months later, but they had basically detailed my car when I got it back! The interior was immaculately wiped and vacuumed, which was an incredible final touch. Driving out their lot my car looked just as good as it did when I drove out of the dealership. And in the incredibly unlikely event that something went awry with the repairs, Alex assured me that they have a warranty and stand by their work (it was either 1 or 5 years). If you ever find yourself in need of car work/repairs, you can’t find a better team to take care of you and your vehicle!
Michael Dang
★★★★★
4 months ago
Dropped off my car for repair and received amazing service, price, and quality work. I will be returning for future car repairs and recommend them to all my family and friends.
Karen Chen (Tzu-Hsin)
★★★★★
10 months ago
I really enjoyed working with Steve, Alex, and other staffs in this shop! They are very knowledgeable, kind, and professional. I'm not an old hand about car / insurance but I'm very curious to learn -- they have always explained in details, slowly when I asked, which is an uncommon, wonderful experience to me in working with auto shops. They took excellent care of our car and gave us a good deal. Though the location is a little far from Seattle, they also provide service of picking up, which was very helpful. I would highly recommend their service to anyone else.
Peter Rivera
★★★★★
2 months ago
Best shop in town hands down !If you’re looking for great work awesome customer service this is the shop I would recommend this shop to anyone.!! Steve and Alex and their crew were great through the hole process I was stress free they did all the work…!!!! ********** 10 stars service
Frank D
★★★★★
4 years ago
Had these guys repair a dent and scuff on my bumper. Really quick turnaround, quality work and very reasonable price - my bumper is back to its original form/color and have not had any problems since. The owner Seung was also amazing - he even offered to drive me back after dropping off my car! Definitely recommend these guys.
Rajat Chaturvedi
★★★★★
6 months ago
Great, honest repair shop, specializing in Tesla repairs. Helped me from other shops on Eastside who simply wanted to total the car even for the smallest of the issue. Steve was super proactive and worked with my insurance company to get all things in order. There was some delays in getting the parts in place but that was more so because of my older Tesla Model. Car was also fully detailed when I picked it up. Highly recommend this shop over others who claim they are Tesla experts.
Octavio Diaz Salas
★★★★★
7 months ago
Steve and his team are fantastic. I’ve brought my car to their shop twice—once covered by insurance and once paid out of pocket—and both times they were impressively efficient, cost-effective, and maintained excellent communication. I would highly recommend their services.
Daeun Han
★★★★★
a year ago
They're so nice team and good technician. I was in a car accident for the first time but I'm not worry about my car thanks to National Auto Collision!! So clearly and perfectly fix my car love it!!
Scott Parker
★★★★★
6 months ago
This place was awesome. Alex was the most helpful person. I needed an estimate on my car and he got me in same day and had my estimate done, start to finish, in 20 minutes. He was very helpful and even offered to help me out with the claim from the accident if I have any trouble with the insurance company. And he did for hardly anything. I told him i appreciated it and all he said is is my job and I would want the help I'm giving you. If you need body work done, go to national auto collision and ask for Alex and that man will help you. Always ask for Alex.
Evan Nagai
★★★★★
a year ago
By far the best auto shop I have ever had the pleasure of working with. They were professional and kept me informed the entire way through the process of getting my car fixed. I've had some pretty bad experiences with other body shops either cutting corners or being really sloppy with their work, but I can't even tell I had a pole sticking out of my car nearly two months prior. They even organized my (admittedly) messy car. I honestly don't think I will take my car anywhere else if I unfortunately get into another accident. If you are reading this and need car work, I implore you to give this place a chance. You won't be disappointed.
aliya delacuesta
★★★★★
9 months ago
as a young woman in my early twenties, i visited several auto body shops in kent after accidentally hitting a pole with my 2025 honda civic. since i was paying fully out of pocket without using insurance, i quickly realized many shops were giving me outrageously high quotes that didn’t match the actual damage. after a lot of research, i found national auto collision, and i’m so grateful i did. from the beginning, they were respectful, transparent, and incredibly accommodating with scheduling. they kept me informed every step of the way and clearly explained the repair process so i never felt confused or taken advantage of. when i picked up my car, i was blown away—it looked brand new, and i couldn’t even tell there had ever been any damage. on top of that, despite increased labor costs, they gave me a discount at the end and even took the time to explain how insurance works for future reference. they treated me with professionalism and care throughout the entire experience. i truly hope i won’t need their services again, but if i or anyone i know ever does, i’ll absolutely recommend national auto collision. thank you for your honesty, hospitality, and amazing work!
Navi Singh
★★★★★
a year ago
Alex and all the folks at National Auto Collision went above and beyond to make sure I got the best repairs possible. I came in stressed about insurance and they were able figure everything out for me. If I could give more than 5 stars, I absolutely would. If you ever need your car fixed, this is the place to go. This is the only shop I’ll be going to for any car needs. Before vs After
Dave “davethecave” T
★★★★★
5 months ago
I called this place up to ask about quote for an accident that was being paid out of pocket by the at fault driver. They took a look at my car day of and got me a quote to work with. I had quotes with 3 other shops with similar action items but National Auto Collision had the best and reasonable pricing. All I had was a broken side mirror assy, minor dent on driver door, and damaged paint. After I dropped off the car on a Monday, they had it ready by Friday. So quick! Also, my car exterior was pretty dirty before I dropped it off and at pick up, the car was looking spotless. Alex was the man! Very helpful and he walked me through all the processes and explained to me the different options I can take to get my car fixed up and paid for by the at fault driver. Friendly and exceptional service.
Tereasa Diggs
★★★★★
6 months ago
My car was in a collision and needed the front light and fender replaced. The service they provided was excellent! Steve came out to my house and picked up my car and was available anytime I needed to call or text him. He dropped my car off at work and then took my rental car back for me. They did a great job on my car and you could not even tell it was in a collision. And they washed my car and also vacuum and cleaned the inside of car. Definitely would recommend them to anyone!
T Le
★★★★★
6 months ago
Steve, the owner is absolutely amazing. We’ve taken several of our vehicles in there for repair and every experience has been wonderful. They are extremely capable, quality of work very high, communication is superb. He keeps you informed along the way with any updates and cares about the customer experience. We would highly recommend this place to anyone, you will not be disappointed! We’ve received several quotes from other shops and nothing compares to National. Their quality and customer service is top notch and we will continue to refer all our family and friends to them.
Lisa K
★★★★★
4 months ago
We signed up with this company to replace a door on one of our cars even though this company is located further from us than other car repair companies. And it was so worth it! I dealt with two very nice, polite people there during the process of exchanging information, and that process went smoothly and quickly. All of my questions were answered pretty much immediately, and the answers were easy to understand. A huge bonus was their transporting my car to and from their workplace on days and at times convenient for us due to our location. And the work they did was just beautiful. The car came back squeaky clean and looking new even though it is 12 years old. The main person I dealt with, Alex, is a perfectionist and extremely personable. Plus the bid was reasonable. I cannot recommend this company enough.
Ethan Le
★★★★★
9 months ago
I am really glad to have my car repaired at National Auto Collision. Recently my dream car has been hit multiple times and I was devastated. But luckily Steve, Alex and all other staff here took great care of me. On day one they listen to all my concerns and gave me advice on how to proceed on fixing my car. I had to pay out of pocket but they were very fair about the price of the repair. They help work around my budget while maintains high quality work. Steve (owner) was great he made sure there was no surprise cost that popped up during the repair and even straightened out the under carriage panel and repainted it for free. After I got the vehicle, I was very happy. The car looked brand new. I can’t thank you enough. If you need any repair work please check them out. I will for sure be back if I need any repairs in the future. This place is truly the best and there is a reason for the high rating reviews.
Nancy Duckett
★★★★★
4 months ago
Honest, Affordable, and Outstanding Work! I hired National Auto Collision in Kent to fix a botched job from a mobile scratch and dent company. Steve, the owner, was incredibly helpful — genuine, honest, and professional. Even though my inquiry came after business hours, he responded right away and took the time to discuss my repair needs and offer helpful advice. Not only did his team repair the damage and repaint the area beautifully, but the cost was considerably lower than other estimates. My car looks brand new again, and I couldn’t be happier with the results. The quality of their work, attention to detail, customer service, and integrity truly stand out. I’d confidently recommend Steve and his team to anyone in need of honest, high-quality, and reasonably priced auto body work.
