Firestone Complete Auto Care

AY

★★★★★

a month ago

4 tires and battery. 9 am app left about 11 am. 2 hours , I would like it be around 1.5 hours max. Besides that everything was fine.

miguel hernandez

★★★★★

5 months ago

I love coming to this Firestone! I can always count on quality service from the service advisors to the mechanics and technicians. Nick is the name of the Manger and is very polite and knowledgeable. Richard is one of the best mechanics. I can always count on the job being done right the first time.

Keri Walker

★★★★★

5 months ago

Thank you very much to all who took care of my car today. What I thought was a simple fix, a valve stem turned out to be much bigger. My tires were more than 5 years old. Thank you Sabrina and crew for making my life safer.

Lane Bankhead

★★☆☆☆

3 months ago

Brought truck in for ac issue. 9 15 am. Sat for 1 hour. Was told they cant get it to act up. When asking about another issue, with the truck in their possession, I felt like I was having to convince the team to give me an answer nontheless an estimate to do the work. Its like they just didnt want to work on the vehicle. When given back my keys they pulled the truck hardly out of the second to last bay and had me walk to my vehicle in the cold rain. No thank you.

Donovan May

★★★★★

5 months ago

They are the absolute best! They always get me in for new tires, rotations or oil changes ASAP! They are knowledgeable, professional and always friendly. I highly recommend Firestone for all of your automotive needs

Texas Woman

★☆☆☆☆

Edited 4 months ago

I was upsold on unnecessary services to reach the coupon threshold. I brought my 2015 Ford Escape (30k miles) in for an oil change and tune-up due to misfiring and stalling when turning. I also asked the man about wanting to make an appointment soon for brakes, if necessary. He said he'd check that for free. What I needed: Oil change, spark plugs, and ignition coils (~$415 based on market rates). What happened: Before diagnosing my car, the service advisor (I believe the man's name was Tracy) quoted $680, then immediately "discounted" it to $580. I approved because I trusted their expertise. The problem: They added a $155 fuel induction service I never requested—I come to find out this is typically unnecessary under 60k miles, especially for light drivers like me (6,000 miles/year, gentle driving, cruise control). Why they added it: My necessary repairs were ~$480. They have a "$100 off $600" coupon. By adding the fuel service, they pushed me over $600 to qualify. I paid $520 after "discount"—actually $40 MORE than if I'd declined. What should have happened: "Your repairs are $480. We have $100 off $600. Want to add services to reach that, or proceed with necessary repairs only?" Instead, they bundled everything with an instant "discount" without explaining what was necessary vs optional or that fuel induction was only added to hit the coupon threshold. My car is running well from the work that was done. But the sales tactics felt deceptive, especially for a customer like myself without much automotive knowledge. While my vehicle was being serviced, I observed similar discount tactics used on several other customers. Additional concern about transparency: While waiting in the lobby after my service was completed, I received an automated email with my brake inspection report, stating that I need brake fluid. At the exact same moment, the only female employee working that day walked from the shop into the customer waiting area and loudly stated "there's money missing in there! Brakes!" within earshot of customers. The timing struck me as suspicious—right after the inspection report was sent to me. It gave me the impression that this person was reviewing my brake estimate for profitability rather than accuracy, and instructing staff to revise it upward. When they told me my vehicle was ready and I walked up to the cash register, that same woman walked into the lobby from the shop outside, and said out loud while holding a work order from another vehicle in her hand, "we're making money today!" The man told me that my "brakes were fine (did not mention the mm on them or show me any type of inspection report) but the brake fluid needs to be changed, and I can do that right now for $95." I told him, "I'm not doing that," then paid my bill, said thank you, and left the shop. My AC was on high and left on when I turned on my vehicle, which I always turn off before shutting down the engine, and my speed limit settings were changed to fuel economy on the dash. I will seek a second opinion elsewhere about the brakes and fluid, and will not return to this particular shop. Unless I need an alignment at some point, I will go to another shop because I have the 'lifetime warranty' for that. I will not return to a Firestone shop otherwise. My advice: Ask for written estimates BEFORE approving work. Ask which repairs fix your problem vs preventative maintenance. Ask your total if you only do necessary repairs. Don't be pressured by instant "discounts"—they may add services to reach coupon thresholds.

Eddie Phillips

★★★★★

6 months ago

Firestone Automotive has been my absolute go-to place for my car needs for years now! The love I have for them is immeasurable. The staff is continuously warm, welcoming, and operatively efficient. They always ensure to provide me with the best prices for parts, which is greatly appreciated. More importantly, the work they do on my cars is always top-notch. It's difficult to find such consistent excellent service these days. Kudos to the Firestone team! I can't recommend them highly enough.

Monica Ayala

★★★★★

3 months ago

Tracy was very helpful, went above and beyond to give impeccable service. They were also very quick to get my vehicle in and fix the small leak I had in one of the tires. Thank you for the great service.

Joshua S

★★★★★

2 months ago

I just wan't to say this place is amazing the team here are very informative and passionate as I asked alot of questions and im picky about what I like to use on my vehicles. Its my number one spot for something simple or even more complex they do it all and explain it so you can understand. They have a life long customer from me.

Mayra Corral

★★★★★

3 months ago

Brought my Mazda CX-5 in for an air filter change and they took me right in. Very friendly and professional service. Even gave me a courtesy check. Found out I needed a battery as well.Very pleased with the service.

joe bustos

★★★★★

2 months ago

Everybody was so nice and I told me everything I needed to know about my car.

Gary Rucks

★★★★★

2 months ago

I called early afternoon for an appointment and was given a time at 3 o’clock brought my car in it took care of me promptly Had a four wheel alignment done promptly and, I really can’t say enough About how professional they were. I would happily use them again.

Jamie Le

★★★★★

2 months ago

Great team of genuine techs who take care of your car fast and also are kind enough to help you save by letting you know of discounts and problems about your car with practical solutions. Very good service and experience I had today!

Lisa Hamilton

★★★★★

4 months ago

I haven't been to this Firestone in quite a while and even though they are a bit pricey, I have always been happy with the quality of their work. Communication has improved dramatically since I was last here. Dropped my car off at 2:00 yesterday and work was done by 4:30. My old car runs smooth now and I was also told about other issues that will need attention soon. Thanks to all for great service!

Ashley Granholm

★☆☆☆☆

Edited 5 months ago

ThIs place is straight TRASH!!!! husband's car needed a fuel pump replacement, they replaced it and failed to tighten anything down which left him stranded in beaumont, first tow was to the firestone in Nederland where they tightened everything down, car made it from April 15th to May 2nd where the car crashed again, 2nd tow was back to the firestone in pasadena, they told us that the car needed a system update that cost 500, instead of paying that we did some shopping around and found that chevy did the update for 160, 3rd tow to cheverolet, cheverolet gets their hands on the car and come to find out the mechanic who placed the fuel pump failed to realize that the lift follower slipped and they left his engine cover at a 45 degree angle as well as no update was ever needed, 350 dollars in tows as well as 420 dollars for labor thru chevy. pos mechanic not knowing what their doing as well as trying to charge us for updates the car never needed! Stay clear of this place they'll drain ur bank account for their lack of knowledge and care or concern for their customers.

v a

★★★★★

3 weeks ago

The ultimate best service 🙌 very professional and they told me exactly what my car needed. Love this place and I highly recommend it. Honest and upfront. Thank you all at Firestone the the excellent service.

Kenneth Morris

★★★★★

a month ago

Came in for an inspection as I was hearing a strange noise on my car. Nick and his team was very courteous and with their expertise was able to help me identify the issue I was having with my vehicle they fixed it quickly and I was on my way. Great customer service and great professionals!