Pasadena Auto Collision Center

Victoria Bankhead

★★★★★

3 years ago

A few people had told me my car was totaled due to frame damage before i was referred by family to pasadena auto collision. They looked at it and immediately told me they could fix it. I was still very skeptical but I gave it a shot and was so surprised at their work!! i couldn’t be happier with the results!!

Drew

★☆☆☆☆

5 months ago

Took a month with the car. The new engine is not working properly Things arent even connected correctly. Do not bring your car here.

gabby rodriguez

★★★★★

5 years ago

All I can say they are awesome best place to take your car the receptionist really nice and helpful along with Cesar and Jose luis they make sure you are taking care of, i dont have a recent picture but this was the damage of my car before they fixed it. I will definitely go back

KJ Brown

★☆☆☆☆

10 months ago

Called and asked if I had to set an appointment for an estimate and was told no, I arrived at 4:30 and the guy refused to give me an estimate. Saying the store was about to close. Do you guys leave right when the clock hits 5? Is 30 minutes not enough time to do an estimate on minor damages? That’s bad business, as a customer I was cash ready. I’ll happily take my services somewhere more reputable such as Caliber Collision, it may be more expensive but it’ll be done right and I won’t be turned down during business hours.

Joseph Auringer Jr

★★★★★

6 months ago

Edgar is hands down the best to work with! Got my truck looking brand new again! Def bringing my business and more back to this place!

lilian olvera

★☆☆☆☆

10 months ago

the only reason why i am leaving even one star is so i can write a review. do not bring you car here, this place is very unorganized. i sent my car here a couple months ago and they had told me the damage to my vehicle could be repaired within one month. it took them two and a half months to fix everything and even when they gave me my car back i still had to bring it back so they could add one more part. i’d also like to mention this place never once called me.. ever. my car was there for weeks and i was the one who called them and my insurance to be kept in the loop. every time they gave me a date i could pick up my car they told me it would be one more week…. this happened four times before they finally “finished” with the repairs. They do not communicate with you nor your insurance as to what is going on with your vehicle. anytime i would ask what was left on my car they would give vague answers and say they weren’t sure when it would be ready. it’s been two months since i’ve picked up my car and my tail light is already out. (mind you this car is a 2024 i just got it in july of 2024) and my side mirror has popped off numerous times just from slightly being bopped. i know it may not seem bad but considering they took so long to fix my car i would expect my car to not be having issues so soon after getting it back. This place is incredibly sketchy i would not give them your time or money or insurance money.

Tristan Soria

★★★★★

6 years ago

These guys really fixed me up. My car was on the border of being totaled and I was really afraid if it would be anywhere close to being the same again. My car looks and drives amazing, like if nothing ever happened. Thank you to Ceaser and everyone at Pasadena Auto Collision.

Salvador D'Armata

★★★★★

10 months ago

Very professional. Javier and Solano were great at communicating with us and the job was done in a timely manner. Their communication was even better than the insurance. Our car looks great and you cant even tell what happened. We will 100% cone back.

Jordan Velasquez

★★★★★

2 years ago

Took my worries away... I recently had my first car wreck. After I just bought a practically brand-new car and still paying for it. I was worried my car wouldn't look new EVER again. After getting it back you can't even tell! Everyone there was so professional, and walked me through everything. There's no other place I'll be taking my car. Thank you Pasadena Auto collision

Joseph “MojoJojo” Morris

★★★★★

6 years ago

Took care of everything, addressed all of my concerns, kept me up-to-date with progress (and delays as they came up due to part availability); paint match was flawless and they ensures 100% satisfaction - will recommend to others that need body work.

Lorry Fry, REALTOR

★☆☆☆☆

4 years ago

if it was possible to give a zero I would! This shop was a preferred shop from our insurance company. After a major accident that our son had we were shaken and trying to figure things out so we blindly agreed. That was the very beginning of January. About a month later we were out of rental coverage and they were telling us “all we are waiting on is tires and headlights” so my husband went and purchased those and brought them to the shop. He found that they had done almost nothing to the truck and spoke with insurance about moving shops. Pasadena collision center assured us they would have it ready in two weeks. We gave them another chance and when we went to pick it up (they told us it was ready). my husband noticed part of the grill missing and ONE OF THE RIMS THAT WAS A DIFFERENT SIZE THAN THE REST! So they took it back and we’re suppose to fix those things. about 7-10 days later i go pick up the truck and as soon as i get on the interstate the truck is pulling very strongly to the right! i stop at a tire shop where they put in a sensor that was missing and air up said tire! because it was almost flat. Then i get home and my husband discovers under the truck MANY things are never having been touched or repaired correctly! The pictures below show those things. I could have wrecked in the death trap they sent me home in. I cannot believe this is the way they do business! It was robbery! Insurance fraud and immoral! It is now at Frank’s and they come highly recommended. They have already discovered the frame is bent WHICH WE ASKED ABOUT SEVERAL TIMES. and we’re told it was good

Olivia Buentello

★☆☆☆☆

3 months ago

If I could give 0 stars I would. This place is the absolute worst! I just recently got my car back today from an accident that happened LAST YEAR in December! Let’s start there. My car was towed to their shop a few days after Christmas last year… after it being there for a month and a half my insurance told me that I had to turn in my rental because they only cover so much. So I call Pasadena auto collision center only to be given the run around so I decided to show up, and it was a surprise to me to find out that my car hadn’t even begun repairs! A month and a half half and no repairs? Wow ok. I made a fuss about it because now I have to come out of my own pocket so keep the rental so I can get to and from work! A month passes by and I spent over $1500 for the rental. Yup. They call me to come pick my up car so I come to get it and mind you I have a flight to catch out of IAH. So I pick up the car and go straight to the airport. I’m gone for 2 days. Come back and drive home, about 40min. I notice that there is a whistling sound coming out of the passenger door, I told myself when I get home I’ll check it (I’m not pulling over on highway to check it, too dangerous). As I continue my journey home, I feel a jerk in the steering wheel which is so odd to me. I get home and the back wheel (where I was initially hit) is off the hinges!!! I was like what is this?! I check the passenger door and that door too is off the hinges! And the part where the window fully closes is full on the door!! Nothing was put back together properly!! That could have ended drastically, thankfully it wasn’t! I send him the photos and his response was “did you get hit in the same exact spot” I was so disgusted by his lack of accountability! And he made it seem like he was doing me a favor by towing my car back to his shop! I got my car back again and this time I notice that the ambient lighting isn’t working, the exterior lighting isn’t working and this raises alot of concern to me which I brought up to him. I kept having to go back for the following weeks which lead to months to continue getting adjustments to their poorly attentiveness to my car from my accident. Now we are at the end of July and I’m extremely unsatisfied and my car is still not back to its original state prior to the accident. I feel exhausted and just fed up. So I call my insurance provider and they were able to reopen my case and allowed me to take it to the collision center of my choice. And that was the best thing I did. But come to find out (after their initial inspection) there is so much more damage to my car than what meets the eye. Alignment of the passenger front to back door is off. On top of the ambient lighting and exterior lighting. The exhaust is misaligned and the bumper has a weird circular thing almost popping out of it. This new collision center brings up these discrepancies to my insurance and Pasadena Auto Collision. Well Pasadena auto collision center went out to the new shop my car was out was extremely rude to the lady helping him and showing him and blamed me for all these damages trying to say “she got in another accident, I’m not paying for none of this” wow! Just horrible behavior! Well my insurance ended up taking care of it thankfully! BASICALLY THIS PLACE IS TERRIBLE!! TERRIBLY RAN, SLOPPILY OPERATED, LACKS DECORUM! DO NOT COME HERE!

Mak Ak

★★★★★

5 months ago

Had a great experience with Pasadena auto collision. They are very welcoming, when I walked in. Javier Is the one that repaired my vehicle, looked amazing when I came to pick it up, and I noticed that they even cleaned the inside and my tires. I highly recommend this auto repair shop for all of your automobile needs.

Num Bet

★☆☆☆☆

a month ago

Told them I needed a state inspection, they told me they guy that does them was on break, which is cool I get it, so I gave em my number, but they never called back. Had me waiting for their call like im one of their side pieces or sum shi. I instead went down the street to get the inspection done by “Texas Extreme Tire” and got done and outta there in 5 minutes. Do what you will with this info

R

★★★★★

3 months ago

I was referred here by the insurance company after my car was hit, and im very glad I chose this shop. The repairs were done beautifully, and Ceasars the general manager went above and beyond to make sure everything was taken care of. Excellent workmanship and outstanding customer service. Highly recommend!

Melody Valenzuela

★★★★★

3 months ago

I have taken several vehicles to this shop. They have always done excellent work. They do offer a lifetime warranty and I'm thankful for that. I'm most thankful that the work they do is of high quality and we've yet to need to use that warranty! If you're looking for a dependable, trustworthy place to take your vehicle for work, look no further! Bonus: they are certified repair facilities for several different manufacturers!

Audrey White

★★★★★

3 months ago

I had a great experience with them my car came back brand new and drives wonderfully. Before I would hear constant scratches from the bumper, not anymore! The price they gave me was less than any other collision place I went to.