About Business
Firestone Complete Auto Care is a highly-reputable Car Repair service provider based in Shreveport, LA. Firestone Complete Auto Care covers all facets of the Car Repair industry, with a focus on Tire shop, Auto air conditioning service, Auto repair shop. With over 224 reviews and an average rating of 3.5/5, Firestone Complete Auto Care is a trusted name in the industry. Their presence in Shreveport, LA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Lea Waddles
★★★★★
a month ago
I have always been a loyal customer of Firestone when it comes to purchasing my tires and today’s experience did not let me down. Anthony my service provider at the E. Bert Kouns Ind Lp location was patient, informative, and knowledgeable. He really made me feel comfortable with considering all of my options and making the final determination. I highly recommend Firestone when you’re looking to purchase tires or other services.
Dr. Ronnie Pace
★★
☆☆☆
3 months ago
These days, service people being nice is a plus. Thats the best part of the service here. They were nice! The problem is that Firestone, supposedly built on integrity - according to the original founder of Firestone, has unnecessary charges built in to their services. If the customer doesnt notice them, then too bad. As an example, a $20 shop fee. Its there "because they use special tools" or "add a tiny bit of grease" or "something else not large enough to actually charge for", so they just charge every single customer that fee. I dont think thats honest. Why? Because Firestone is already charging its customers a fee to perform a service, and those things should be included in that fee. In fact, my alignment was twice the price of anywhere else locally. The only thing I got out of it was a lifetime balance warranty. Thats just them putting a risk on the truck to not have problems during the lifetime of ownership. For a 12-month warranty, it was only $50 less. So they are still out pricing everybody else (four other stores locally within 10 mi charging $99). I think its wrong to charge customers fees and not explain them up front.
Enrico Seilz
★★★★★
3 weeks ago
Picked up my Mercedes today and the guys didn't an awesome job. Really good service; they kept me up to date and the price was also fine. good Job
Alan Brown
★★★★★
a month ago
I only needed a tire rotation and help lowering the spare tire from under my truck. I was informed of why I couldn’t lower the spare tire within minutes of arrival at no charge. Then, after the tires were rotated in very short order, I realized that I didn’t have my wallet with me and tried to pay with my phone which also failed. I then asked if it would be ok if I went home to get my wallet, but instead the entire fee was waved. You don’t see service like that much anymore. I intend to get all future maintenance on my vehicle through this Firestone location and couldn’t be more pleased. This event was the second time that this Firestone location has helped me tremendously.
M T
★
☆☆☆☆
2 months ago
Hello, I’m reaching out to share some constructive feedback regarding how customer complaints should be handled at any level. My goal isn’t to place blame, but to offer a suggestion that could help improve customer experience and consistency across locations. From a customer perspective, it would be helpful if employees especially store managers should be given clearer guidance on how to respond when concerns come up. Simple things like acknowledging the issue, listening without becoming defensive, and showing empathy go a long way. Even when a problem can’t be immediately resolved, customers want to feel heard and respected. Do not disrespect the customer by walking off or acting like their problem wasn’t important like Eddie did. I believe it would benefit the company to coach employees on a basic approach to complaints, such as: •\tThanking customers for bringing issues forward •\tListening fully before responding •\tUsing empathetic language •\tClearly explaining next steps or options •\tKnowing when to involve a manager or if you’re the manager, act like it. Providing employees with example phrases and clear escalation guidelines could help avoid misunderstandings and reduce frustration on both sides. I’m sharing this because I value the company and believe small changes in communication could make a big difference in customer satisfaction and trust. Thank you for taking the time to consider this feedback.
Bill Stroud
★
☆☆☆☆
a month ago
I waited a couple of months to post this, just in case. Back in September, I had a tire with low pressure. I took it here and asked them to plug or patch it. They came to me and said they couldn't do either, I needed a new tire. I got a weird feeling about it, and asked them to put the tire back on, and I'd go elsewhere. It's been just shy of 6 months, and it's been holding firm at 35 PSI since I left there. I know immense pressure is put on these guys to sell tires, so beware.
Alex Wren
★
☆☆☆☆
4 months ago
Dropped off my jeep today at 7:28 am for my 10:00am Appointment, for the alignment and oil leak check that I requested. I also asked if they were able to adjust my control arms as well and as was told yes but maybe not today which is fine also was told I would get a quote never got a quote. My receipt shows it was checked in at 8:02 am and checked out at 4:26pm mind you my appointment was at 10 I walked over at 1:06 on my lunch break to see that my car hasn’t moved from where I left it and was told by Eddie that someone had pulled it in but couldn’t work on it and was waiting on the master tech to get back which was a lie as I could tell from the oil spot from my oil leak. Fast forward to me coming to pick up my car I get told that they can’t align my vehicle and that they could only adjust the toe as my control arms needed adjustment. I asked them if they could adjust them and was met with a look of disinterest and annoyance where I was told that they’d have to move it to another bay and that the master tech leaves at 6 so my car is worse off than before if I could give zero stars I would. Never again.
Robyn Wirsing
★★★★★
5 months ago
Very friendly staff, answered all my questions, and got my vehicle fixed the same day. It did take a few hours to get it in to be diagnosed even with an appointment, so I’d definitely suggest just dropping it off if you can. But overall I’m very happy with my experience at this location!
Tana Ford
★★★★★
2 months ago
This was the most pleasant experience I’ve had at a Firestone location and this is my fourth one. I’ll be faithfully coming up this one from now on. Thank you for the good experience!
Brittni Miller
★
☆☆☆☆
8 months ago
I would give this place a ZERO star if I could. Only bring your vehicle here if you have time to waste and don’t want them to actually service your car! I dropped my car off at 11:30 this morning and was told it would take a few hours. I called to check on it at 3 pm and was told they were about to get started on it due to being short handed but was assured it would be done by the time they close at 7. I never heard back from them so I went up there at 6:45 to pick up my car to find out they hadn’t even touched it! It was still in the same spot I left it 7 hours earlier. The guy did not apologize, only staying if you don’t have an appointment that theirs no guarantee they will get to it. Mind you, I live out of state and it took many moving parts to make it happen to where I would be without my vehicle for the day. Had I not shown up when I did, they would have just locked up shop without a call letting me know, therefore leaving me without a vehicle even longer. Do NOT recommend!
Adam Young
★★
☆☆☆
7 months ago
They Told me it would be an hour. They didn’t start working on it until an hour. Then it took them an hour just to change two tires. I saw them pop the hood which I have no idea why since all I asked for was 2 tires. If they would have told me 4 hours, that is perfectly fine. But don’t mislead customers.
Tiffany Boren
★★★★★
a month ago
I brought my car in for a full work up: brakes tires oil. The team was super nice and kept me informed on cost.
Alexander Covington
★★★★★
8 months ago
Great services done on both work and personal at Firestone’s. Eddie Smith and his staff on 1640 Bert Kouns Industrial Expressway Shreveport LA Maintenance Oil Change Tire Replacement Tire Plug on 07-12-25
Kyle Borne
★★★★★
9 months ago
Thank You Store Manager Eddie Smith!!! No one had my tire! Well, your Southside competitor had 1!! Everyone said "TOMORROW", Eddie said 'Give me 1 Hr!' And Great Scenes...IFYKYK! YIPPIE
Dre Jose
★★★★★
4 months ago
Eddie and his team mates were all respectable and very understanding Easley guys to talk to i will recommend them to anybody and they will for now on be getting my business because they also found out why my car had the bad oil leak it has as well great job. 👏
Eric Arabie
★★★★★
7 months ago
Best service I have had in a very long time. Was traveling for work and caught a flat at 5:30 PM. I was at the shop at 6 PM. Spoke to Jarod baylor and he had me a new tire within one hour. I have about 15 hours left of driving and I am confident now with this new tire. 100% the best Firestone I have ever been to. Highly recommend this shop!!!
Theresa Ebarb
★★★★★
a month ago
Timely finish, comfortable waiting area. Given opportunity to ask questions. Reasonable prices.
Jeseca Anderson
★★★★★
a month ago
Great customer service! Made me feel comfortable about the service! Eddie made sure I understood the process!
B “K-Breezy”
★★★★★
8 months ago
My absolute favorite Firestone location in the entire Shreveport-Bossier area. Austin and Eddie are my top “go to” guys when I’m in trouble. They tell me what I need before I can finish describing my issue, that’s just how knowledgeable they are. They are very patient and caring individuals. The whole staff is wonderful. When u are having car problems it’s nice to go into a shop where people are are happy and willing to service. Love love love this location.
Damica Sanders
★★★★★
8 months ago
I had a fantastic experience with the Bert Kouns location. From start to finish, the team was professional, attentive, and genuinely committed to providing top-notch service. Every detail was handled with care, and they went above and beyond to make sure I was satisfied.
