Firestone Complete Auto Care

Cliff Chew

★★★★★

a month ago

Made appt online, confirmed by them in text, sent reminders and directions Appt was started on time and completed on time. Advisor was helpful and friendly Got the lifetime wheel alignment which I think everyone should get if they plan to keep their car for > 2 years

r ferrusca

★★★★★

a month ago

This team was on point. Been having issues with my work truck for over a year. I knew Firestone did tires and had a couple problems there. After taking it in. Not only did they fix my tire problems. But the found and fixed a coolant leak Kwik Car couldn’t find. I think with Firestone having a bigger team. They were able to pinpoint and keep me on the road making money. I have switched my families vehicles here. Since, they have the ability to go more in depth. And help us ultimately save time and money. By fixing the problem and us not needing return visits!

Timothy Gould

★★★★★

3 months ago

As an animal n’ pet transporter for my own company, averaging 61 stops / 22 days / 19K miles per month around the nation, I had gotten a nasty flat on I-35S about an hour north of Dallas. After putting my spare on, while en route to Plano for a pickup, I called and spoke with Trevor who understood the nature of my service and thus the dire need to replace the tire, especially having just replaced all four (4) tires on December 01—thankfully, always with road hazard warranties—and said he could take me in after my pickup. Trevor was able to take me right at 17:30, and in just over an hour and $38.90 later (for new road hazard warranty and mounting / balancing of new tire), a new, exact tire was installed and even aligned!

jeffrey clark

★☆☆☆☆

2 months ago

Complete scammers. Can’t even replace a clamp right. They will lie to you about what’s wrong with your car when it’s a simple fix instead of a 400 dollar fix so they can charge more money. These guys should be embarrassed of the work they do they can’t even put a clamp on the right way to stop a hose from leaking. I would NOT recommend any one comes here.

Damian Thompson

★★★★★

3 months ago

Dwight and Trevor were able to get me in on short notice for new tires and an alignment. Didn't take long either, less than an hour. Prices were better also, comparing with Firestones in Terrell, Forney and Dallas. Highly recommend!

Bryce Greene

★☆☆☆☆

4 months ago

For the 2nd time this year following an alignment, the steering wheel is off center. In May, I went out of town the day after and had to go to a Firestone Center in Austin to correct the issue. This most recent visit, the steering wheel was correctly aligned when I took it to the shop, but out of alignment after the service. The service manager says its because I need new tires. I don't buy excuse because the same thing has happened on two visits.

Heather Castle

★★★★☆

a month ago

Service was great. Walked in to get tires and alignment, was told my car would be ready at 2pm and it was. Only complaint is that they did not put my spare tire back where it goes.

Allison Corona Del Cid

★★★★★

2 months ago

Val was so kind! The place was about to close but a nail found its way in my tire and I got nervous about going on the highway. Instead of turning me away, Val put in a spare tire in my car to make sure I was able to drive home safe! Thank you. 10/10 service

Eric Robinson

★☆☆☆☆

3 months ago

I was very relieved to see that this location was scheduled to open at 7:00 because I needed help and that was around the corner. unfortunately they wouldn't let me in at 7:15 even though they were standing at the counter and they could see me trying to get some assistance. you should post the correct hours or hire people with watches.

Kim Oden

★★★★★

a month ago

I came in to get my car inspected. Everyone was friendly & welcoming. I had a short wait & was in & out in less than 30 minutes.

Erika Lee

★★☆☆☆

9 months ago

I scheduled a maintenance appointment with this shop almost three weeks in advance after they contacted me about some issues found during a previous service on my car. They clearly knew the date and time I would be coming in, as well as what repairs were needed. However, when I arrived about 10 minutes early for my appointment, I was surprised and confused when the manager asked me what was wrong with the car. This was especially frustrating because the problem had already been communicated to me by the shop prior to the appointment, and the clerk at check-in had acknowledged it as well. During the interaction, I felt dismissed and interrupted multiple times by the manager, which made it difficult to fully explain my concerns. The situation escalated to the point where I felt compelled to call my husband. After he spoke with the manager, the tone shifted noticeably—the manager became calm, patient, and respectful. It’s very disappointing and disheartening that it took someone else stepping in for me to be treated with the basic respect and professionalism every customer deserves. I can’t help but feel that the shop was either unprepared or simply too busy to properly handle my scheduled appointment, which had been booked well in advance. Good customer service means honoring appointments, listening carefully, and treating everyone with respect—regardless of who is speaking or how busy the shop may be. I hope the management takes this feedback seriously and works on improving communication and customer care, so future customers do not have to go through the same experience. While I value the potential quality of their service, the way customers are treated is equally important. I hope this review encourages better professionalism and respect at this shop moving forward.

GamingWithAbdi

★★★★★

a month ago

Dan was super nice and took care of everything for me. He was super detailed with me on the problem of my car.

Paul Coon

★★★★★

8 months ago

Have been coming to the location since it opened and have always had great service. The staff is extremely friendly and helpful. Sean has always provided excellent customer service. Honestly and integrity are critical in the automotive industry. I have always found them both here.

Dmitry Yemelin

★★★★★

8 months ago

Perfect service. Ideal shop for your car problems. Gives a lot of different options. Open to my problems. And completely transparent with pricing and very picky to detail s. I became a "forever Firestone" from the first visit Sergei is awesome technician. Worth mentioning that he gave a thorough analysis of all my car complaints and delivered deep dive type of work with professional attitude.

Angela stanton

★★★★☆

Edited 2 months ago

Yesterday was a decent experience. I was told 30 minutes for an emissions test. It was done sooner with him taking his time to text and go to his office etc before letting me kmow and leave knowing i gad to go to work. Needs less up selling and more consideration for customers time. Back in February They had given me an oil change but recommended 1500 in work about 2 weeks later i called back to set an appt for that work n verify price and they raised it to 2700 saying that was the same price they told me before. They were lying because i had gone to another shop using a copy of info theyd given me to get an estimate there n i had written diwn everything. Cant be trusted by me now. I used them because i had a firestone card and trusted them but guess ill pay off the stupid card n use destin auto care in princeton no probs there. Great experience last time. All the guys did a great job. Jose did a great job. Very helpful friendly professional and knowledgeable. Things have improved greatly.

Karen Troutt

★★★★★

10 months ago

My family is consistently very pleased with the excellent service and first-class auto care we've received from Dwight and his staff at Firestone Greenville Avenue, Allen. I would not consider going anywhere else ! We feel a genuine interest in us as customers and trust that we're receiving the necessary care at an affordable price. I highly recommend Firestone for your personal car care !

Ariana Stojanovski

★☆☆☆☆

2 years ago

Please do yourself a favor and avoid the stress of coming to get your tires fixed here. Me and my dad have been coming to this Firestone for 3 years now and every time we take it to get new tires or just a simple fill, they do something PURPOSELY to your car to make you keep coming back. A few years ago I needed new tires and bought them from here. I had to come back every couple days probably 6 different times because 2 of my tires kept leaking air and they couldn’t “figure out why.” Just recently a couple days ago, my tires needed air because of the cold weather and not only did they not put the cap back on one of them, they purposely loosened the stem. Woke up the next morning to a completely flat tire. I had just gotten a brand new car too and I was by myself. I even tipped them even though it was a free service, so I bet they figured they could take advantage of a “naive” young girl with a nice new car. They were suspicious when they gave me my keys back (3 guys came from the back of the shop to the lobby to “watch the game,” probably just to scope me out and commented that my interior is very pink) and the guy didn’t even say thanks for the tip. If you are in the area, I recommend going to NTB on Warren instead, they are much more professional and helpful. Ladies, if you are going to ANY car shop to get something fixed, I recommend bringing your boyfriend or a man in your life with you so there’s less a chance they will take advantage. P.S. They delete their bad reviews.