TJ Primer

★★★★★

9 months ago

Visiting from Atlanta to meet my newborn nephew at Northeast Georgia Medical — I walk out to a completely flat tire. I had a spare, sure, but who wants to drive all the way back to Atlanta on that? Worst part? It was Sunday! This place is a gem. Thank you for being open on a Sunday morning! I was greeted as soon as I walked in and quoted less than an hour — and they delivered. They got me patched up quickly and professionally, and I was able to enjoy time with my nephew and make it home safely. Seriously, you guys are lifesavers. Can’t thank you enough!

Gina Maria

★★★★★

3 months ago

Val and Eddie always exceed my expectations . The entire staff makes me feel welcome when I come and they all go above and beyond to make sure I am safe on the road . Today , I got a flat at 535 am and they were able to help me with a new affordable tire . It is truly a warm and outstanding experience every time

Ryan Loggins

★★★★★

4 months ago

Chase Mccloy. That’s the guy! Wednesday before Thanksgiving, location is slammed! All the bays full, line at the counter, phones ringing, inpatient eyes stare focused on one man; Chase. Despite being the single face at the counter and busy in every direction Chase was cool, calm and collected. I’ve been in his shoes before so it was easy to recognize what was happening. Chase was in the zone, he knows the business, he’s confident in his skills and in that moment he knows there isn’t anything he can’t handle- he’s done it before and being busy just makes the day better. Shout out for being in the zone, keeping cool and treating everyone you encountered in a personable and helpful manner. Appreciate you being in the zone and making a chaotic day better.

Susan Caron

★★★★★

8 months ago

Val was AWESOME! On our way driving to Pennsylvania for vacation we discovered a nail and a bulge in one of our tires. Luckily, we weren’t too far away to head into Gainesville and get a new tire. Knowing our situation, Val had the tech use a floor jack to get the job done lightning fast! What exceptional service! This type of customer service is why we are and will continue to be loyal customers!

Beth Gosnell

★★★★★

2 months ago

Sense i've had my jeep, I have been dealing with Eddie at Firestone. He has been very helpful and trys to walk me through anything I dont understand and help with whatever questions I have. Him and the guys there got my jeep fixed as soon as parts came in. I don't think I will be going anywhere else. This will be my car home for repairs, not only on my jeep but for my others as well.

Laura Becker

★★★★★

4 months ago

When I called about an appointment, Val was very prompt and let me know what he had available. He was also able to promptly know what services I needed.When I arrived for my appointment, they got my car in and performed the service very quickly! I was out of the shop in just over an hour! Everyone was very courteous!

Eve Ryan

★★★★★

2 months ago

Firestone Gainesville took great care of me, Jerrett and Eddie took special care explaining everything in detail with precision and accuracy. They were able to answer all my questions and work quickly with accuracy. These guys did great!

Stokes Ethan

★★★★★

a month ago

Eddie helped my wife and I out on a pre-purchase inspection, and saved us a lot of time and money in the process. Super helpful and knowledgeable, extended several resources to help us regroup and continue looking. Super experienced with Toyota.

Martin Davis

★★★★★

Edited 3 months ago

Great service and client relations. My second visit was even better with a fantastic experience. I was properly matched a set of tires for my new truck. Performed the installation meeting my schedule exactly. Service professionals were kind and accommodating. Answering my many questions. My first set of Firestones, ever. Very impressed with the new ride they offer.

Evelyn Lopez

★★★★★

2 months ago

Eddie did an awesome job to try to get my a/c re charged and get me in and out quick. Been going to Firestone for years but the atmosphere that is there now is awesome. They make you feel like you been friends for years.

Robert Culbertson

★★★★★

2 months ago

Jerrett and Eddie were awesome to work with! Great customer service and always do a great job with my car. I won't take it anywhere else. Go see them next time your car needs help!

Gary Goodman

★★★★★

7 months ago

I brought my vehicle in for a transmission issue through my warranty with silver rock. The transmission was slipping in every gear. I spoke with Eddie. He was very knowledgeable and helpful. Even tho It was determined that it would better serve me to take my vehicle To the dealership. Firestone was great and I will return when I need additional work done.

Mike T.

★★★★★

11 months ago

I had a fantastic experience at the Firestone on 2nd Avenue in Gainesville, Georgia. I came in close to closing with a flat tire and Val helped all the way through the process. He was so kind and considerate. His customer service skills are exemplary. And the technician did an excellent job. I highly recommend this store!

Rainnah Cruz

★★★★★

3 weeks ago

Eddie was a big help! I have no knowledge of anything relating to cars and when asking questions he was nice and did not make me feel stupid. Appreciate the fast service for just walking in while they were already busy as well, so thanks y'all!

Jackson Cowan

★★★★★

2 months ago

Amazing Service! Eddy was a pleasure to work with. He was very professional and extremely polite. The whole process of getting my oil change was fast and stress free. They were even able to get my car back to me just in time before closing. Also the vehicular inspection was quite thorough and they didn’t try to push anything I didn’t expressly need! Lastly, my fiancé has gone to this location before and has nothing but good things to say about it. Overall it was a fantastic experience and I’ll be coming here for my oil change every time. Thank you Eddy for your great customer service. I couldn’t recommend this location enough :)

Wesley

★★★★★

3 weeks ago

Eddie and Justin were fantastic. Helped my disabled veteran father get his car repaired plus they went above and beyond. Also helped us with some tire issues that could have been catastrophic. Great men and great service.

Agustin Zuniga

★★★★★

2 months ago

I had a truly great experience at Firestone Complete Auto Care. The team took excellent care of my vehicle, especially with the alignment service, and I really appreciated that it came with a 12-month warranty. Knowing that they stand behind their work gave me a lot of confidence and peace of mind. They also ran a thorough inspection and clearly explained everything, which made me feel informed and reassured about my car’s condition. It’s rare to find a place that’s both professional and genuinely caring, and Firestone delivered on both. Thank you to the entire team for your honesty, attention to detail, and outstanding service—I’ll definitely be back.

Blair nix

★★★★★

a month ago

Eddie is an amazing person to deal with. Super helpful, super friendly. Great at his job. Give this man a raise, he knows his stuff big time and is an outstanding face for Firestone in Gainesville. Not many big chain stores of any kind have someone like Eddie to deal with when you walk in the door, if you need oil changed, tires or anything in between go see him, he’s the man.

Nicole Holczman

★★★★★

3 weeks ago

We had a great experience at Firestone Complete Auto Care while driving home to North Carolina. We unexpectedly needed a new tire during our trip, and stopping at a trusted brand gave us peace of mind. Eddie provided friendly, efficient service and got us back on the road quickly. He was professional and helpful during a stressful travel situation. We really appreciated the excellent customer service and smooth experience. Highly recommend this location if you need reliable service!

Lauraleesellshomes. com

★★★★★

a month ago

I had a big issue with my car, the alignment was off and it was shaking tremendously on the main highway. It honestly felt dangerous. Even though it was almost closing time, I decided to stop by and I’m so glad I did! Everyone was attentive, professional, and genuinely kind. The customer service was outstanding. I work in customer service myself, so I truly pay attention to how people handle situations and I was amazed by how Alex and Mr. Garry Goodman managed the entire transaction. High-quality tires, warranty up to 70,000 miles, and very fair pricing. That combination is hard to find! Even though I had somewhere to be, I took a moment to share this because great service deserves recognition. From now on, this is my tire shop and yes, all my friends and family will be coming here too. It may be a little drive, but it’s worth it. I love the city of Gainesville! Let’s go, Big Elephants! 🐘🔥 Gainsvillle Red Big Baseball⚾️⚾️⚾️⚾️⚾️⚾️ Laura Ximena Lee