Firestone Complete Auto Care

Dana Auten

★★☆☆☆

5 months ago

Not mad, just disappointed. Brought my car in for service and while they did a great job finding my issue, I did turn them down on the work and got it done personally. While servicing the car they completely left a hose unplugged on my manifold causing a vacuum leak. It was an easy fix (once we did figure out the issue...) but while I understand I did not have them do the work, I expect to AT LEAST pick my car up in the same condition as I brought it in. It was completely careless to leave my vehicle like that and I almost ended up pouring more money into parts I wouldn't have ended up needing, thinking there was a crack in my manifold. Be more vigilant when returning cars please, its not my fault I can replace three ignition coils and six spark plugs for $230 when you guys want 1k on the work for ONE. I still appreciate the service I received for the diagnostics.

Quincy Evans

★★★★★

a month ago

Good guy named Kyle helped me out, took multiple phone calls throughout 2 days and made sure i was taken care of. In person and over the phone his service was great!

Kellye Miller

★☆☆☆☆

2 months ago

My car temp was going up every once in a while, so we dropped and asked them to take a look. Someone called later and said the coolant was low, and to fix the issue, and to fix the issue would well over a thousand dollars. We asked what the long term effects would be if we don’t fix right away, and the guy on the phone said it will be fine as long as we keep coolant in it. We said we would revisit the issue a little later, and we would make sure to keep coolant in it. The employee said they would go ahead and top the coolant off for us. When I drove the car the next day it overheated. When we lifted the hood and pulled up the cover we found the cap to the coolant reservoir off and sitting off to the side - I’m not sure if they even put coolant in it, but if they did all of it was gone because they didn’t screw the lid on!!! We took it back up there to ask them to pull coolant back in it and they refused. Not to mention they busted the caps that hold the cover in place under my hood.

P. M.

★★★★★

Edited 2 months ago

I took my car into this store on Sunday afternoon for the simple procedure of a tire rotation. The Service Advisor, Kyle, directed me to the bay where the technician was working on my car and showed me that a front left wheel assembly stud had broken off while the lug nut was being torqued. Right as I was standing there, visually upset about the damage, the technician proceeded to torque the right front lug nuts and broke yet another stud, right in front of me. I can see where a mistake can be made, it can happen to the best. But when right after this mistake the tech proceeds to repeat it, it’s inevitable for me to wonder whether it’s just bad luck, incompetence or malice on the technician’s part. I asked if maybe he was over torquing the lug nuts and the tech abrasively replied that he knew how to do his job. I was left with an unsafe vehicle to drive, my family’s Sunday plans had to be canceled, and now I have to deal with repairing my car which will leave me without a vehicle for a couple of days. I went to the store the next day and spoke with Grayland, the shop manager. He was very professional, kind, and agreed to reimburse me for the repairs to my vehicle, which I chose to have another shop perform. I am editing this review to reflect five stars. Most people do the best they can to make a living and I am grateful for the shop manager doing the right thing. They can’t control all aspects of what their technicians do; too many variables of human behavior.

Ruth Ann Delaney

★★★★★

3 months ago

Came in with a request to check out my infinity G37 tire pressures and make sure my car was ready for a few hundred mile holiday trip. I was greeted by an extremely polite, pleasant gentleman who told me he’d get my car in shortly to check it out. Twenty minutes later he came back to tell me tires were AOK and pressures set to the car’s specifications. Topped off all my fluids and found everything perfect and I should be fine to make my trip. Piece of mind is everything for a girl who knows little about cars but knows where to go for to get good service. The people there at this Firestone are outstanding as always! Thanks again for giving me that.

Shayla Williams

★★★★★

6 months ago

Service was very quick for a Saturday! The young man was very professional, knowledgeable and warm. I received the oil change service and he notified me of a nail in my tire. The mechanics took their time to thoroughly check when they inspected my vehicle. Thank you and I will come back again

Terry Wright

★★★★★

5 months ago

It goes without saying that my wife is already a huge fan and loyalist of Firestone Store #021865 off of Rodney Parham (Little Rock, Arkansas in general and their impressive and outstanding store manager, Grayland Watkins, in particular. And it is just not simply the total quality and complete auto care you receive (as noted in its name), but how Grayland and his staff go beyond the call of duty to make sure that their customers get the best of the best customer service and quality service (without any exceptions). This is why I (like my wife) will pass several other auto places to always come directly to this location because when you are the BEST of the BEST, then there are simply no other substitutes. As such, my wife and I are grateful to know that with Grayland and this location, getting top-notch, professional, and exceptional customer service and workmanship is not just a unique exception but the general rule!!! ~ Sincerely, Terry Wright

Jane Jones-Schulz

★★★★★

6 months ago

We had to have a car with dead battery towed into them without an appointment on a Friday morning. They were very welcoming to us and understood our issue. I liked getting the email with the work order so I can be prepared to talk about the car problems when they call. The staff person clearly explained what problems they had found and gave me good, clear options for what I wanted to have fixed. They found a couple of worn, cracked belts that could have been a big problem, performed some much needed maintenance on the car, got everything done and we picked the car up later that afternoon!

Matthew Ives

★★★★★

7 months ago

I had a great experience at Firestone Complete Auto Care! The team was professional, friendly, and really took the time to explain everything clearly. They gave me honest recommendations without any pressure, and I felt confident that my car was in good hands. The service was done quickly, and they even checked over a few extra things to make sure everything was safe before I left. It’s rare to find a shop that combines quality work with excellent customer service, but Firestone definitely does. I’ll be bringing my car back here for all future maintenance!

Leigh Grant

★☆☆☆☆

2 months ago

Appointment at 9:00 am. Told me it would take 30 minutes. Over an hour later they don’t even have my car up on the rack. They weren’t even apologetic.

Lakesha Smith

★★★★★

6 months ago

I always have an excellent experience at the Rodney Parham location. Staff makes it easy to schedule appointments. Grayland is very helpful and courteous. He keeps me informed throughout the course of the repairs/servicing. If my car was evaluated and in need of parts, they are ordered promptly. The work on my vehicle is always done within a timely manner. I was always informed of the cost upfront before repairs were started. I always recommend this location to others. The best Firestone in the state of Arkansas.

Coach Rozay

★★★★★

4 months ago

Very nice staff! They were very knowledgeable and informative about the products and services! I was lucky to catch a tire sale and also have a lifetime warranty with other added perks.

Madison Lovelace

★★★★★

7 months ago

“I had my tires replaced and a tune-up done at the Firestone on Rodney Parham, and I couldn’t be happier with the service. The team was fast, friendly, and very informative — they explained everything clearly and made sure I felt confident about the work being done. I was in and out quicker than expected, and my car drives great. Highly recommend this location if you’re looking for reliable and professional service!” 10/10 recommend 😊🩷

Lille Ware

★★★★★

7 months ago

This location offers the best service. The staff is professional and always explains everything clearly. They provide helpful tips and recommend the best course of action for my car. My SUV is always ready on time, and I trust this location for all my concerns. I have been a customer for many years and will continue to return.

Stephen Holland

★★★★★

6 months ago

I had a low tire and thought I had a nail. They checked my tires and found it was only a valve stem leak. Great service! Honest and upfront. Very impressed and will definitely recommend and return.

Robert Blount

★★★★★

7 months ago

They worked with me to get the repairs done to my car and even finished earlier t h an expected due to coming back to it seeing if the issue could be resolved without replacing a part saving me even more money. Car works and I can actually feel the difference in the way it drives thanks to a replaced from suspension. They cordial and respectful, even giving me a ride home because of overall length of my repairs.

Angel Stout

★★★★★

3 months ago

Kyle was very kind and they were efficient checking our vehicle and letting us know what the issue was. We are very appreciative.