Firestone Complete Auto Care

Alan Gandara

★★★★★

4 months ago

My experience at Firestone today was fantastic. I dropped off my car in the morning, and although it took a bit for them to call me and complete the repair, it was done promptly. I feel much safer on the road now. Vincent, the technician, was incredibly helpful throughout the process. He even shared some great deals they have, which I’m definitely going to take advantage of. I highly recommend these guys!👍🏼

Alex Limkin

★★★★★

2 months ago

I have experienced excellent 5⭐ service dealing with Ms. Sam and Mr. Hoang and wanted to commend the Menaul/Albuquerque location for its professional and welcoming atmosphere. I really appreciated the coffee and water station. I will definitely be returning for future service. Excellent shop. And as a veteran, I appreciate the 10% reduction in fees. Very generous and appreciated. Long live Firestone! 🔥 🪨 😇

Christina Sandoval

★★★★★

2 weeks ago

Very helpful staff very patient answered every single question. Even the ones I didn't understand that they had to rephrase over and over for me to get, they had so much patience for me, definitely. We'll be a returning customer five stars for sure

Steve Raines

★★★★★

3 months ago

The entire crew was friendly, and most helpful in my decision making process. The Bridgestone Dueler AT Ascent tires are amazing, so much better than the Nitto Grapplers I had on for the last 30K miles. The ride is so much better, today it snowed and they had much better traction than the Nitto's! Great recommendation by your staff! These tires with warranty and installation were $500 less than the Nitto's that Discount Tire quoted me!

Victoria Ortiz

★★★★★

5 months ago

Samantha at the front desk is awesome! She’s super helpful and really knows her stuff. Every time I come in, she explains everything clearly — what my car needs, what can wait, and how long things will take. She always makes sure I understand what’s going on and helps make the whole process smooth and stress-free. You can tell she cares about the customers and knows a ton about the services Firestone offers. It’s always a great experience when she’s there!

Craig Kelly

★★★★★

4 months ago

I took my vehicle in for a part replacement and I was contacted by the team immediately for delays that occurred. The team listened to my inquiries and definitely delivered on service and friendliness. This is my first time really feeling like a service center provided REAL service, both for my vehicle and my daily routine. I will definitely be going back for future needs. Everyone was so empathetic and great to work with.

Adam Engel

★★★★★

3 months ago

The district manager Fernando was excellent in helping resolve an issue. His communication skills were the key. Also credit to the mechanics who twice gave me a lift to my hotel over half mile away ....yes things went wrong in my dealings here and 50 percent of that falls on me. But again the DM stepped up and made things much better. So I feel 5 stars is warranted and deserved even though the issue with the car is beyond their techs fixing it and it has to go to dealer. That happens all the time with cars and technology. Thank you again Fernando well done and the team has a good leader with you

Alex

★★★★★

4 months ago

This place is awesome. I said I couldn’t afford the original price of a tire so they found a way to help. I got my new tire and the service was quick and friendly. I recommend this Firestone for the great customer care and quality of service.

Ryan Brown

★★★★★

5 months ago

This is a great place to get your car serviced. I had a water pump fail on me they got me in quickly when nobody else could. They did a full swap of the pump and fluids and cleaned up the fluid that had leaked. A year later the part started to go bad I called them up and they brought me right in and fixed up the part no cost to me. If you need maintenance bring our vehicle here easy and helpful to work with!

Jordan Padilla

★☆☆☆☆

a month ago

You guys really want to give the excuse “it’s because two people called in” How unprofessional can this store be? Waiting over two hrs for a vehicle inspection is ridiculous especially after being told it would only take 30 minutes. After two hours of waiting I ended up telling them give me my car back. Seems like if you need something done at this location you need to plan to be here for a few hours for something so little that needs to be done. What is the point of having appointments? I will never come to a Firestone again!

Miguel Serna

★★★★★

5 months ago

Honestly hoang and his team bring perfection and professionalism to this firestone. Went in for an alignment, no appointment. Got me in just advised me it would be a bit of a wait. Understandable. Got in in 35 minutes. Got my alignment checked out. Was out of alignment. Hoang wet over the alignment sheet with me and what it all meant. Very knowledgeable and professional. Purchased the lifetime alignment. More bang for my buck. Thank you hoang and your team. Definitely will be back

Shawn Burlingame

★★★★★

a year ago

The threads on my tire were showing, the menaul location was able to get me in next day. I was greeted by Keith with professionalism and full attention. After explaining what was going on, he grabbed me to discuss recommend actions. After the work was complete, there was some not so good news on my vehicle and the alignment. Keith was upfront, honest, and helped me understand the why behind the partial failure/what work should be completed next on my vehicle. We discussed a care plan and I left feeling confident that my vehicle is safe but needed a serious attention. Bathrooms were clean as well as location. Al thought I didn’t apply, I appreciated Keith recommending any discounts/credit card promotions to drive business and save me money. I was in and out in an hour which might be a record compared to any shop I’ve gone to. Thank you to Keith and the Firestone staff for their professionalism and commitment to ensuring auto care/customer service is done the right way the first time.

Michele Dean

★★★★★

a month ago

Matt & Wong were AMAZING!!!! Fantastic customer service and thorough evaluation & repair. I absolutely trust these guys & would recommend them to anyone.

Dirt McGurt

★★★★★

2 months ago

Sam was diligent and patient, she explained everything to me, and got things approved that enterprise has never approved before! It was such a positive experience, I will be bringing all my vehicles to this location from now on!

Jordan Padilla

★☆☆☆☆

a month ago

Horrible experience! I had a scheduled appointment for 12pm. They said it would only take 30 minutes. It’s now almost 2pm. And still waiting. Not only will I never come back to this location but I will never go to a Firestone again. What a waste of time!

Lisvaldo “L” Liz

★★☆☆☆

5 months ago

I brought my car in with a known issue and asked if Firestone could take care of it. They scheduled me, so I assumed the work would be done. Instead, after about three hours, they just repeated the same information I had already told them and sent me off with information I already knew and a bill for it. Nothing was fixed and I lost half a workday to hear the same recommendations I came in with. I expected them to actually address the engine codes and to at least inspect the head gasket if necessary. Now I'll be looking elsewhere for a shop with technicians willing to actually do the work. But hey, at least they were polite while doing it.

Camie

★★☆☆☆

5 months ago

Honestly super disappointed with my experience here- seemed like they did decent work but it was incredibly half assed, not to mention the attitude i received from Mariah in every interaction. they drained my battery during repairs & had to replace it, had lots of unexpected charges. Nate was helpful and kind when it came to covering the battery cost and towing it back to them after it died and he is the sole reason for not giving this review 1 star. The BIGGEST UPSET is how the car drives now- I drive a standard and it feels as if someone took it on a test drive and taught themselves how to drive stick on it. Clutch is feeling crunchy, as if they drove my vehicle unnecessarily hard causing other damage... but there's no way to prove it. Honestly, don't take your vehicle here. 4k later and it still doesn't feel right. unprofessional & disappointing.