Firestone Complete Auto Care

Tom The Cat

★★★★★

3 months ago

Stephanie and Tony were really helpful with my battery service. They were able to get me in and out and still able to continue my Christmas shopping. If you’re in the area and need help. They will gladly help you out. Thanks again

Teri Turner

★★★★★

3 years ago

Elesio and Richard were both very helpful and found me the best price for tires. They even found me a coupon, which I wouldn't have found on my own. Their work was fast and efficient. The showroom, waiting area, and bathrooms were clean as well. If you're looking for fast, friendly, efficient and professional service, this is your place!

Diana Zamora

★★★★★

3 months ago

Chris was very helpful and went above and beyond regarding my car service questions. Came at 7 am and he greeted us with a smile and was very attentive for it being so early. I will be coming more often. Thank you so much.

Najih Hassany

★★★★★

5 months ago

First time at Firestone West Covina. Really clean place. Great customer service. Richard had helped us. Very knowledgeable, very polite and professional. Made our time there easier and very fast. Had decided to stop going to jiffy lube and try a new place and this is the best customer service I’ve ever received. Thank you Richard. This is our new location from now on. Thank you Firestone !!!!

Shaquan Butler

★★★★★

6 months ago

Amazing service! When I walked in the ac felt amazing and I was properly greeted before and after all my services! Even though I wasn’t on time for my appointment, they still made room for my car to be inspected ! Crissean was very attentive and thorough! He explained in detail about what was being done and why (which is very important) & explained all my options. All of the workers were knowledgeable, very kind and patient with me and my children. Waiting room was clean and comfortable. Thank you again! We will be back!!

Rick Vidal

★★★★★

4 months ago

Been dealing with Firestone for a couple of decades now. They do excellent work. The staff is very professional, honest and friendly. And the work on my vehicles has been excellent. I'd never take my vehicles anywhere else. Thank you for your great service

Madisen Sparks

★★★★★

4 months ago

We had the best experience at Firestone. Richard got us an appointment right away and he was extremely knowledgeable and clearly explained to us what work needed to be done to our vehicle. I would highly recommend this Firestone location to anyone looking for a mechanic.

Charlie Teng

★★★★★

3 weeks ago

Service advisor Alex was quick to handle my concern about my alignment issue and got me in n out...but keep in mind that isnt aways the case they due get busy so make a appointment

Jennifer Kim

★★★★★

5 months ago

Richard did an AMAZING job checking in on us in between the service and when he said 7 more mins, he literally meant 7mins - I appreciated the accuracy and efficiency in his work. He calmly explained the need to change the tire that had a nail in it and checked all the other tires. I had my little one with me and he was very friendly with him as well. If I have any issues with my cars in the future, I'll be sure to come back to this Firestone. Would definitely recommend.

Lynn

★★★★★

5 months ago

I've been bringing my car here for regular service because their pricing is way more reasonable than the dealership, so I definitely save a lot by coming here. Richard, Alex, and all the techs do a fine job with my car and always leave it so clean and looking like no one was ever in it! Thank you all so much for your consistent hard work and kindness!

Cassandra Perez

★★★★★

4 months ago

I am new to the Covina area and went to this Firestone for the first time in November 2025. I had an amazing experience! My sister had several significant things happening with her Jeep Grand Cherokee and we went here for the free diagnostic scan and because they had financing. The manager Richard was amazing- he was super friendly, flexible, and great at explaining the work they were doing. Jeleesa also had fantastic customer service and was super sweet and friendly. They did about $1500 worth of work and the mechanics did a wonderful job- her car is running extremely well. We both plan on going back for future service because of the impressive work and customer service. Thanks Firestone!

David Alston

★★★★★

5 months ago

Rich and crew always do a great job with my Nissan Altima. They are friendly, kind, and efficient. They’re invoices are clear, concise, and fair. I wish the prices could be a bit lower, but I understand that’s part of the business. Sometimes wait times can be longer, but that’s because they’re so busy helping many customers. Overall great service.

Stella Saiz

★★★★★

a month ago

Tire pressure light came on as we were heading back home to Vegas. Richard at the Firestone in West Covina had our tire checked and fixed, tires balanced and rotated in less than an hour and had us back in the road. Great service. No unnecessary selling. Recommend them highly.

Carisia Gallegos

★★★★★

2 months ago

I loved how quick and helpful this visit was! I went in for just an oil change, which was very easy to check in for, and it took only an hour. They also explained their courtesy check on my car and I appreciated their service of that! I was helped by Richard and he was communicative and kind. Thank you!

Diane Buitrago

★★☆☆☆

a month ago

While everyone is very nice, I really wouldn't recommend my family or friends here. I came in because my tire pressure light was on. When I pulled up, after asking for help a rep started putting air in one tire and checking it's pressure. He said they could inspect the tires and when I said ok let's do that, he stopped checking tire pressure and adding air and went to truck next to me. When the other rep signing me in walked out to ask the other one how the tire pressure was, he didn't have an answer. That's because he stopped once I said on the tire check. Smart on their end. I should have suspected something when they said for 10 bucks they would check tires and fluids and such. I should have said i don't want you to check anything else but the tires. I get a call an hour later saying no puncture in tires but that I needed all these other things and it was about 1000.00 worth of work. Needless to say I was not getting any of that done there. When I asked how soon my car would be ready I was told a couple hours. Why? I went in about after a half hour of the call and just wanted my car that was still up. They brought my car out of the bay. When I got in my car I noticed they still had the wheel lock. I left it in the cup holder. Not sure why they needed it for a visual inspection but glad I remembered it and asked for them to return it. Then I turned on the vehicle and saw the same tire pressure light on. This is what I came here for. If you know my car, you have to reset it. When I went back in to ask about the light, I was told I have to drive around and it turns off. I have had the car for 10yrs and know you need to actually reset the light. Anyway, I donated 1.00 to boys and girls club so that was good.

Ana Maria Sifuentes

★★★★★

Edited 4 months ago

Had awesome customer service all the way around. Richard Lopez Jr. was very helpful, he went out of his way to explain to me the details of my car service. He always gives me a good deal on my tires, much better then Costco! I feel VERY comfortable coming to Firestone, especially with Richard. Keep up the good work Richard Lopez Jr, I’ll be back!

Sky Palma

★☆☆☆☆

2 weeks ago

My girlfriend brought her car in for an oil change and alignment/tire rotation. We noticed that they were taking on a lot of customers. We ended up waiting three hours. The very next day, her car started sputtering and a maintenance notification came up on the dashboard. We don’t have a lot of confidence that the car got the proper attention it needed.