Firestone Complete Auto Care

Justin S

★★★★★

a month ago

Can’t be happy enough with my first couple experience at Firestone. First time for a suspension issue and this time for a possible coolant leak. Turned out I didn’t have a coolant leak but I did have an oil leak and several other issues. James was able to help me out a little bit with the prices and they got everything taken care of in a couple hours. Really appreciate them finding those issues and helping me out with the price a little bit. Will most definitely be back to this location in the future. Thanks again!

Branko Fistrovic

★★☆☆☆

Edited 4 months ago

Invoice #118756 – Kia Optima Service Experience My Kia Optima lost power due to a knock sensor issue. I spent $1,431.95 on repairs, in addition to three nights in hotels, to have the problem fixed. However, upon driving home, the same issue occurred again. Unfortunately, the master technician was not available on weekends to address the recurring problem. I then took my vehicle to a Kia dealership, where the same repair was performed under the manufacturer’s warranty. At that point, I was informed that no refund was possible from the original service location. This experience significantly reduced my confidence in receiving major repairs at the store; it seems more suitable for basic services such as oil changes and tire-related work. After sharing my feedback on Google, I was contacted by the Social Media Support team and the store manager. They acknowledged the issue, and we were able to resolve the matter, including issuing a refund for the service. Because of their prompt assistance and willingness to make things right, I updated my review from one star to two stars. I would rate the company’s support team five stars for their swift and effective response. I want to express my sincere thank you to the support team for helping correct the situation.

Jason Phamolivo

★★★★★

a month ago

James was busy but was still able to provide strong customer service. My questions and concerns were answered and satisfied without any issues ina timely manner. Technicians were honest and diligent. Would recommend service from this Firestone Location.

Sonia Moss

★★★★★

5 months ago

I was en route to Las Vegas when my check engine light came on in Barstow, California. Out of four auto care services I contacted, Firestone Auto Complete Care was the only one able to help me that same day—and I’m so grateful they did. Without their support, I would’ve been stranded in Las Vegas for at least two extra days waiting for Hyundai to begin diagnostics, with no guarantee of when they'd finish. The Firestone Auto Complete Care maintenance manager and team acted swiftly and professionally. I needed a spark plug and coil replacement, and Lorenzo took the time to walk me through every step—from diagnostics to repair completion—with clarity and patience. He even assisted me with a quick credit card application, filling it out online after I answered a few questions. To my surprise, I was approved, and he generously reduced my diagnostic fee by half. Thanks to that, I was able to cover the repair without paying out of pocket. This experience was not only efficient, but it was also memorable. The entire staff treated me with respect, courtesy, and genuine care. They turned a stressful situation into a smooth, dignified solution. Firestone Auto Complete Care in Las Vegas has absolutely earned this five-star rating. Thank you for getting me safely back on the road!

Danon Patterson

★★★★★

a month ago

James and the tech did a fantastic job ,they even noticed i didn't have any oil in my vehicle, and tire rotation.

Judson Fraley

★★★★★

3 months ago

I called yesterday, needing to schedule an appt for an oil change. They were able to get me in next day and Also took care of my smog test. A number of suggestions were made but also valid as it’s an older model car. Lorenzo and James both treated me with the best customer service and my car was complete sooner than expected. Always appreciate this location for their excellent service!

Colleen Jeffries

★★★★★

a month ago

Honest and excellent customer service James was awesome extremely honest !! In my opinion that is very rare these days. Firestorm has a gem employee !! Thank you, for everything SSGT, RET, USAF Colleen Jeffries

Serenity Fennell

★★★★★

2 months ago

James and Lorenzo did a great job with my car within a timely manner. Great customer service and customer care support. They informed me of the issues that were found as well as the initial concern. Highly recommended for future reference! Thanks guys

Safwat Albaali

★☆☆☆☆

Edited 2 months ago

Scam place. Do not come here to fix your car. They charged me $250 for an oil change, and then the engine light turned on. I went back to tell them what happened; they took the car and later said, “Sorry, this is not our fault.” This is a scam business

Tamika Jenkins

★★★★★

a month ago

Car darn neat broke down and when I got to Firestone I encounter Mark who turned out to be the manager and he made my SAD experience the best. We were out of town and he allowed us to leave our items in the store while they worked on the car. Mark and his team was AWESOME with getting my repairs done and we were able to finish our trip.

G.H. M

★★★★★

5 months ago

We live on the Las Vegas Strip and drive less than a 1000 miles a year, we had been taking our vehicle for service out in Henderson but we thought we would give Firestone Complete Auto Care on Maryland a try. We had scheduled a complete check of the vehicle including a oil change. The staff were courteous and helpful when I made the appointment and while they were clearly busy when we arrived for the service they assisted us quickly. They were upfront about the time to complete the service but immediately began the work on our vehicle. In short order our vehicle service was completed and professionally done. We will return when it's time for our next scheduled maintenance and an additional takeaway is we will always make an appointment when it's time for service.

Miguel Cruz Barrios

★★★★★

2 months ago

Been having an issue with my lock cylinder for months, tried to take it off by myself but I lacked the tools to be able to do the installation properly. Dave and Mark gave me an awesome service and took care of the issue like nothing. Great job both on their part.

Edward White

★★★☆☆

a month ago

I arrived around 12:30-1 pm and didn't get out until about 5 pm to change out the trans fluid, filter and seal on an automatic trans in a 2021 Chevy Colorado LT. Next, was a front-end alignment and I didn't get out of there until 5pm. The trans could've been done in 30 minutes to 1.5 hours and the front- end alignment shouldn't have taken over an hour. The adjustments were minor. So, 1.5 hours to 3 at most should have been the time span. The truck only has 34,000 miles on it and brand new Bilstein shocks and struts all-around with new tires. Differential and engine oil had already been changed, thank goodness. There's no water or anything in the waiting area. I had to walk across the street to get something to drink.

Ruby Richie

★★★★★

a month ago

Purchased a battery from auto zone not knowing that they didn’t install them as well, brought my battery here and though they usually don’t install other batteries, the kind gentleman took care of me and got me back going. So appreciated! Top notch customer service

laurence brylle gaddi

★★★★★

3 months ago

The service I got well worth it. If it wasn’t for them I wouldn’t find out that the previous repair shop I went to didn’t even do a proper job of changing my oil. Honest people and I definitely will be going back here next time! 10/10 service

mary jackson

★★★★★

3 months ago

I had a good experience when I needed a new set of tires. Mark went up and beyond to find the right tires to fit my car and my budget. I really appreciate that. I think this is where I’m going to be going from now on to get my car serviced Thanks a lot. I really appreciate it. Kindness and respect goes a long way and fire stone on Maryland Parkway has it all.

Michelle Albert

★★★★★

2 months ago

Thank you to the staff at Firestone for your professional and honest work. I came in with a brake issue thinking it was just a bad brake fluid job. Cesar, the mechanic, went above and beyond discovering the true issue. Thank you again to Lanae, Lorenzo and James for taking such great care of me. I will definitely be back again!