About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Orange, CA, Anaheim area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 95 verified reviews, their reputation precedes them. As a locally-owned business in Orange, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Orange, CA.
Google Reviews
David Lundell
★★★★★
3 months ago
December 26, 2025 Firestone Complete Auto Care 4935 East Chapman Avenue Orange, CA 92869 Expression of Appreciation for Firestone 4935 East Chapman Avenue, Orange, CA 92869 — including Ivan, Austin, and Shane To Whom It May Concern, I want to express my sincere appreciation for the outstanding customer service I received at Firestone. From the moment you sit in the lobby, it is obvious how well customers are treated. The team is respectful, attentive, and consistent, and you can clearly observe how they take the time to listen and respond appropriately to each customer’s needs. This repair required coordination with an outside vehicle service company to complete the radiator replacement. Ivan was instrumental in getting the process started and coordinating the necessary steps. When Ivan was unable to come in the day after Christmas, Austin stepped in and ensured everything continued smoothly and was completed properly. Shane followed through on the installation itself, making sure the radiator was installed correctly and that all work was completed as intended. Everyone worked together as a team to make sure nothing was missed. The team is highly knowledgeable in automotive details, products, and procedures, and that knowledge shows in how they approach their work. They understand exactly what needs to be done and carry it out thoroughly and correctly. I want to thank Ivan, Austin, Shane, and the entire Firestone team for their outstanding communication, their ability to understand concerns, respond clearly and directly, and follow through precisely. I look forward to coming back here again because of the consistent service, customer-focused culture, and attention to detail this team provides. Sincerely, David Lundell
Erick Gonzalez
★★★★★
5 months ago
I had an amazing experience at the Firestone Complete Auto Care in Orange, CA. From the moment I walked in, the staff was professional, friendly, and genuinely focused on helping me. Ivan Mendoza, the manager, went above and beyond to make sure everything was handled quickly and correctly. He took the time to explain what my car needed, gave me honest recommendations (no upselling or pressure), and made sure I felt confident in the work being done. It’s rare to find someone who combines technical knowledge with great customer service, but Ivan does both effortlessly. The shop was clean, organized, and they finished the work faster than expected. My car runs smoother than ever, and I’ll definitely be coming back here for all my maintenance and repair needs. If you’re looking for reliable, trustworthy, and professional auto care, this Firestone location — especially with Ivan Mendoza leading the team — is the place to go!
J G
★★★★★
4 months ago
Today was one of those days that just wouldn’t end. After spending hours at the hospital with a friend, I came out around 6-7PM find my tire losing air, and the warning light was on. Feeling stressed and out of options. I decided to call Firestone, thinking I’d just leave a voicemail for the next morning…to my surprise, Ivan actually answered. He was so kind and understanding when I explained my situation over the phone, and he immediately offered to help. I rushed over, arriving just before 8PM, and found out they were still there because of a tire sale. Ivan had my car taken straight to the shop and personally made sure it was serviced. In less than 40 minutes, he and his team had replaced two of my tires and made sure everything was safe for me to drive. Because of their efficiency and care, I was able to make it home safely in my own car. I didn’t think it would’ve been possible that night. I’ve only been serviced once before by Ivan, but both experiences have shown me how dedicated and dependable he and his team, Marco and Austin who helped tonight, are. Their teamwork and genuine concern for us go above and beyond. Firestone is incredibly fortunate to have a team like tonight.
Alberto Rodriguez
★★★★★
4 months ago
I had a great experience at Firestone Complete Auto Care! I was attended by Ivan and his team who were friendly, professional, and really took the time to make sure my car was in top shape. I needed a full oil change and had my air and cabin filters replaced. Ivan showed me the old ones and explained how it would help my engine and air quality. The techs even checked my exhaust system to make sure there were no leaks or issues and ran an engine diagnostic where Ivan also walked me through the results. They inspected and rotated my tires which was a courtesy for the services being done. Ivan gave me honest advice about when I’ll need new ones and quotes on suggested ones. Overall, excellent service, fair pricing, and a team that truly cares. I’ll definitely be coming back for my regular maintenance!
Edwin Rivera
★★★★★
5 months ago
Had an excellent experience at Firestone! Armando went above and beyond to make sure everything was handled quickly and professionally. He was friendly, knowledgeable, and made the whole process smooth from start to finish. The entire team was welcoming and efficient, and the shop was clean and well-organized. I really appreciate the honest communication and great customer service definitely my go to Firestone location from now on. Highly recommend!
Lovee_is_ Timelesss
★★★★★
5 months ago
I recently had a great experience at Firestone! My service tech, Armando, went above and beyond to make sure everything was taken care of. The quality of his work was excellent, and I really appreciated his professionalism and time management everything was done efficiently and right the first time. Armando was reliable, friendly, and kept me updated throughout the process. I’m a very content and satisfied customer and will definitely be coming back for future service. Highly recommend!
Gisselle Ramos
★★★★★
5 months ago
I had a great experience at this tire shop! From the moment I arrived, the service was fast, and professional. A special shoutout to Ivan he was incredibly helpful, knowledgeable, and just an all-around kind person. He took the time to explain everything clearly and made sure I understood what was being done. I highly recommend this place if you’re looking for quality service and friendly staff.
Andres Lopez
★★★★★
4 months ago
One of the best services that I’ve ever gotten in not just car problems but just in general. The manager Ivan, welcomed me right away, was very clear with me about what happened to my car and what they were gonna do to fix it. Honestly, it felt as if I was talking to a good friend. Hopefully I don’t come back because that would assume I have car problems, but if I do and God forbid that happens, I will come here.
Jennifer Sanchez
★★★★★
5 months ago
Ivan is the best ever! I drive out from Riverside to see him. He’s been doing work on all my cars, he’s great at explaining everything and will get you an amazing price! If you ever go make sure to ask for Ivan, he is great!!
Alex Espinoza
★★★★★
5 months ago
Great service every time I come here. The staff is friendly, honest, and they actually take the time to explain what’s going on with your car. Prices are fair and they always get the job done right the first time. Super reliable spot. I definitely recommend this Firestone.
Jennifer Reyna
★★★★★
5 months ago
Armando was very professional and extremely knowledgeable about fixing my vehicle. I truly appreciate him for spending many long hours repairing my car. Now it’s running better than ever. I highly recommend going to Firestone for tires and any car repairs
Daniel Duran
★★★★★
5 months ago
Took my Civic in for an A/C repair and oil change - they did a great job! A/C blows cold again and service was quick and affordable. Highly recommend Armando for all your car needs he was super helpful
Paola Zamora
★★★★★
5 months ago
Love coming to get our cars fixed with Ivan and his team they are very nice and helpful. They always let us know what else our car needs when other people don’t even bother. HIGHLY RECOMMEND TO COME HERE!!!! I always recommend him to family and friends.
Sebastian Nava
★★★★★
5 months ago
Ivan was able to get my parts and car done same day as the inspection. Glad I didn’t have to wait till the next day for pick up like other shops, definitely will come back!
Ariana Patino
★★★★★
5 months ago
This is my go-to place for service—the best in town. I was completely impressed with their professionalism and customer service. The staff is not only friendly but also highly skilled. Shoutout to Angel ! for always keeping my car running and tip top shape
Marc Lewis
★★★★★
a year ago
Even without a Firestone grading curve factored in (because they are all pretty bad), this location gets a full 5 stars. I went here 4 years ago, right after opening without any troubles at all. I had totally forgotten about them until A couple of days ago, when I needed to set up an appointment for new tires. I knew what wanted (Firehawk Indy 500), and I actually called OTHER tire retail chains that sell Firestone, because I dreaded going to a FS store, near work... or near home. When I took one final look at options, I saw this Chapman Ave location on the map, and their Google rating is far better than all the other stores. I recalled going there to buy tires 4 years ago for a different car, and the experience was positive, and painless. Today's experience (new tires and alignment) was another excellent experience. I scheduled an appointment for 7am (yes, they currently open an hour earlier than the other locations), and they were ready to help me at 7am. I know it is the 1st slot of the day, but historically, an appointment at other Firestones has not meant they were near ready to perform the work. "There are other vehicles ahead of you and they will get to it shortly." I am a rather demanding consumer, but I am also a very fair consumer. If you need something Firestone Tire related, this is the location to go to.
Rich Watkins
★★★★★
Edited a year ago
4 tires for the Caddy. 9am appointment, outta there in an hour. Mount, Balance 80$..not including $ of Tires. No upsell.. nice folks. Last time I was here, it was Goodyear, not the best experience, for a lot of reasons. Much improved, recommend. Will be back for sure. * Update: Came back Dec 2024. Tires for wife's car. Made an appointment on Thursday for 8am Saturday. Up on the lift at 830. Wheels off by 845.. Said would be done by 10. It was. Eezy Breezy. Once again, this place doesn't disappoint. Great staff. Strongly recommend making an appointment. They are BUSY on the weekends.
Patrick Glasgow
★★★★★
5 months ago
Brought my work truck in with a tire leak I needed fixed. Armando got me squared away with his guys and repaired my tire, as well a quick oil change done in under an hour. Big thanks to Armando, definitely will be coming back
Sergio Candelas
★★★★★
5 months ago
Looking for brakes and tires? Look no further. Quick service and reasonably priced. Armando helped me pick out tires and brakes that best fit my car and my driving style.
Mariela Mendoza
★★★★★
5 months ago
ASK FOR IVAN!!! He is the best! Very helpful and will do whatever he can to get you exactly what you want and need! Recently got new tires with him, for a very good deal!!! Definitely will be back
