Firestone Complete Auto Care

Chell

★★★★★

3 months ago

Robert was attentive and helped me out with my tire issue. He kept me informed the whole time of what was going on . Best customer service I have ever received at any other Firestone. Will definitely be coming back here for aby other car needs. I may have in the future.

Glen Galvan

★☆☆☆☆

3 weeks ago

I had an emergency. My car’s alternator belts were torn and snapped, so I took it to get an estimate for the repair. When I returned, they informed me that the job was complete and attempted to charge me $500+ without my authorization. When I attempted to speak with the manager, he refused to listen. They then offered me two options: remove the belts or receive a discount. At that point, I felt robbed, but since the job was already done, I had no choice but to pay $383.15 to replace two belts for a job that could have been completed in 30 minutes. $293.99 for labor in a 2013 golf base model that’s insane. Thieves.

Dean Davis

★★★★★

a month ago

CREDIT GOES TO SERVICE EMPLOYEE DAVID!!! OUTSTANDING ASSET TO THE Firestone ORGANIZATION!!! He was courteous, informative, professional, and sincere in what I needed done and how it would be handled. I’m extremely satisfied job well done.

DANIEL BEATTY

★★★★★

4 months ago

I've always had great service here at the Ft. Bliss Firestone over a period of 20 years. The manager, Robert, has always provided friendly and professional assistance with whatever vehicle I've brought in. Great service in a timely manner. I recommend them for whatever your car needs.

James Corbett

★★★★★

2 months ago

The experience started off with a hiccup, but the store manager mr. Robert Heredia made things right with outstanding service and understanding. Even after that, small pickup, I will be returning here to get new tires and maintenance. All takes is one good person to make a right.

Geni Thomas

★★★★★

3 weeks ago

My car was towed here and I was assisted by Mr. David the morning of 3 March 2026. He advised me what he believed was the issue and referred me to a local shop. I am extremely grateful and appreciated his honesty.

Virginia Thomas, LCSW LICSW ERYT RCYT

★★★★★

3 weeks ago

Mr. David and Mr.Miller were exceptional in sharing with what was wrong with my vehicle and even provided me a lead of who could fix my car. I cannot express my gratitude for their honesty, professionalism and support.

Xavier Juarez

★★★★★

a month ago

Bobby and David assisted me. both gentlemen were extremely attentive. Bobby was the one that initially helped me getting a tire on my truck when I had a massive flat he even when there is an error in the tire that was installed he immediately helped me out by setting up an appointment looking for a tire and then once he found the correct tire he actually set me up for an appointment that allowed me to get the new tire and that it was at no cost due to the fact that they installed the incorrect tire itself. Now, when dealing with Dylan, he was professional. He was prompt. I was a little late to my appointment and he took care of me right away. These guys have gone above and beyond to assist me and getting my vehicle back on the road properly and being able to do what it needs to get done so if you want five star service, go ahead and reach out to Firestone on four Bliss they’re off of Cassidy gate Road and you guys should really really try and jump in on these guys cause their prices are worth the assistance that they give you would 100% recommend

clayton young

★★★★★

3 months ago

I’d been dealing with transmission problems for months on my 2008 Ford F150 bouncing between repair shops that couldn’t figure it out. In just one day, they diagnosed the issue something others took months to get wrong. Their expertise and dedication saved me so much time and stress. David and Robert are true heroes at Firestone! 🙌

Matthew Johnson

★☆☆☆☆

2 months ago

Called ahead to ask when I could get in for a state inspection at 1136. I was told car could be taken in to beinspected in 30 min. Arrived at 1204. Waited until 1240, vehicle still was not in for inspection. Went to Zenitram 2 minutes away and got inspected within seconds if my arrival. Definitely will not be using services here again.

Miranda Lang

★☆☆☆☆

a month ago

I dropped my jeep off for oil change and inspection. I know they check everything. but to recommend air filters, fuel clean, and alignment check when I just got them done at my previous service seems crazy to me. I got an alignment that should still be under the 12-month warranty but you want to charge to check it? They also wanted to charge to turn off the tire pressure light which turned off automatically after putting air in the tires. So thats a scam. They did not give me a new sticker to know when my next service should be. And they did not reset the oil life on the jeep. Did they even change the oil? I wouldn't be surprised if I got charged for nothing to be honest. I also had breaks done there in sep and they are still squeaking at times. But the 2 times I took it back to be checked they said there is nothing wrong with them. I highly doubt IIl be back.

teloma umaleava

★☆☆☆☆

3 weeks ago

Avoid this Firestone on Fort Bliss – overcharged and dishonest I brought my car to this Firestone on Fort Bliss because my A/C was blowing air but not cold at all. They ran a diagnostic and told me I needed a brand-new compressor. They also claimed they found metal shavings inside it and would have to charge me extra, bringing the total to $2,560. I then took it to another shop and They found zero metal shavings, fixed the issue completely, and charged me a total of $1,400 — almost half the price. I am currently stationed here at Fort Bliss. It’s disgusting to think how many other service members and their families are probably getting ripped off at this location. We should be able to trust businesses here on or near post and This experience was unacceptable. I highly recommend staying far away from this Firestone on Fort Bliss. Save your money and try another shop.

Rebecca Albiento

★★★★★

a month ago

David and Robert has been such great help with my vehicle! Especially being flexible on time to ensure that they can take care of any issues with my vehicle on the spot! They were super friendly and I would recommend anyone to come by to witness this amazing service themselves 👍🏽

Arie S

★★★★★

2 months ago

I received wonderful service from beginning to end from Bobby and Alexis. I called ahead of time and asked if I could a tire rotation and Bobby answered very professionally and kind ! He said they had cars already but I could still stop by . I came in and I was greeted by Alexis who was very nice and helped me out immediately. My car was ready and good to go for a phenomenal price . Thank you guys so much for all of your help.

Juancarlos Salazar

★★★★★

3 months ago

Robert & Devan were outstanding , I bring my truck here for all its services and the customer service never disappoints!!! Came in for 2 new tires and Robert recommended the premium Bridgestone tires and I couldn’t be more satisfied!!! These tires look GREAT!!! Thanks again Firestone 👍

Mack Gray

★★★★★

2 months ago

Had a lifetime alignment completed at Firestone this morning. Robert and his team did a great job on my lowered F150 and offered recommendations on parts to improve my alignment. I highly recommend this location!

R C

★☆☆☆☆

Edited 2 weeks ago

First let me note I WILL NEVER TAKE A VEHICLE OF MINE TO ANY FIRESTONE LOCATION AGAIN! To close this fiasco out I contacted Firestone corporate who were no help. A note here you may want to inspect your car on a lift after their repairs. I guess that's how firestone dumps on their customers after you find a issue later. Lastly I guess the supposed "Area Manager" which is a title not a position never even gave a crap about getting back to me after corporate said they would. Also Robert (Manager) thanks for the (Blowing Smoke About this Issue) up my behind. See the pictures of my car. Recently had battery issues at this location performed maintenance for this issue. Now as previous damage goes I had two other locations not associated with this look at my reports and my maintenance logs and there was no previous damage noted on anything. My car battery sits behind the driver side fender behind the plastic wheel well. First of all after numerous battery replacements trouble shooting that I paid for that still has not fixed my issue I see this the other day when I was looking at my car. Yes that's a hole cut into my plastic fender wall, man made not normal wear and tear. I believe this was done to perform maintenance and battery replacement easier. The problem with this is the average idiot would know that those tires throwing water up through that hole directly on my battery is helping??. And the mechanics there or what is suppose to be would not know this. Funny thing is now I drive this vehicle cause before my daughter was using it the problem with the whole battery system is there's a loose wire at the fuse box. Batteries do not magically charge or start charging when you open and close the hood part. So with this latest fiasco I will never and I will never suggest you take anything to a Firestone dealer take it to a real dealer or a hole in the wall local garage guy here local El Paso. Lastly empty promises from the manager 1 month plus timeframe, about replacing this part if your willing in thought what does that say about "Fault"? I been around in the military for a few years to remember the old AFEES Tire shops much better places then this post facility of today.