Firestone Complete Auto Care

Rating: ★★★★☆ 3.9 / 5 (314 Reviews)

Firestone Complete Auto Care is a Car Repair located in Firestone Complete Auto Care, 3443 W Campbell Rd, Garland, TX 75044

You can reach Firestone Complete Auto Care through the contact information provided on our page. You can also access our location using Google Maps.

Working Hours

Monday: Open (7 AM–7 PM)
Tuesday: Open (7 AM–7 PM)
Wednesday: Open (7 AM–7 PM)
Thursday: Open (7 AM–7 PM)
Friday: Open (7 AM–7 PM)
Saturday: Open (7 AM–7 PM)
Sunday: Open (9 AM–5 PM)

Reviews

Nicolas Wright

Alan Wright was a huge help and took care of my problems fast and professionally.
★★★★★ a week ago

Chris Maloney

★★★☆☆ a week ago

Aaron L

★★★★★ 4 weeks ago

Mahdi Ghst

★☆☆☆☆ a month ago

Adla Said

Over one year and a waste of $1100, I am still undoing the damage that they have caused. They installed low-quality brake rotors and brake pads that you can buy off Amazon for $20 a piece. And who on earth changes brake fluid? They charged me $20 for the fluid and $66 to pour the fluid in my car? This caused major issues months later. The only good thing that came out of this were the tires. All else, they scam people, especially those with little understanding basic car maintenance. I posted my invoice for reference. STAY AWAY FROM THIS PLACE.
★☆☆☆☆ 2 months ago

Marc Hayes

Great service and Alan the manager is very accomodating.
★★★★★ 2 months ago

Stewart Turner

Came here for the first time today 10-16-2024. I needed 2 new back tires. 2.5 hours later I’m still waiting. My truck hasn’t moved. They’re not busy. This is ridiculous. I won’t ever come back or suggest this place.
★☆☆☆☆ 3 months ago

A M

As other reviewers have noted, these people are quick to take advantage. They will quote you a ridiculous price for something that should be an easy fix. Will not be back.
★☆☆☆☆ 3 months ago

luan nguyen

Came in with an appointment at 11am for an alignment and tires balance. I was told to come in prior to 2pm as the machine is limited. Wasted 5+ hours waiting (have to walk out there at 3:45pm) and the vehicle still sitting in the parking lot. When I talk to the front desk, their excuses was that they are swamped with the other services. It should be a courtesy to let the client know it could not be completed after a certain of time instead of letting it wait out. Very inconsiderate of people time.
★★☆☆☆ 3 months ago

Joshua Mun

★★★★★ 3 months ago

Deborah Jones

Happy to find a neighborhood Firestone. They stand behind their brand.
★★★★★ 4 months ago

Bernie Black

I go here because of your store manager Allen and there work staff. He is ALWAYS extremely helpful and genuinely cares about my business and my safety. He takes time to explain things to me as well as helping me find ways to save money if possible. I will always use Firestone as long as he stays around. I listen to him also on the phone with other customers and it doesn’t matter how busy things are, he is always kind, patient and professional!! Firestone is very fortunate to have him as an employee and I hope he is being rewarded financially for his loyalty and service to the company. It is also important to note that my repairs are always done correctly by the mechanics. Thank you.
★★★★★ 4 months ago

Harshini Yasodharan

★☆☆☆☆ 4 months ago

Naveen Murugesan

I went in-person on Wednesday to schedule an appointment for Friday. The staff told me the first available appointment was at 8 a.m. (later, I found out that 7 a.m. slots were available online for the same day, which was already frustrating). I arrived at 7:50 a.m. on Friday, only to wait 15 minutes in line just to speak to a representative. When I finally got to the desk, they informed me they couldn’t honor my appointment due to being understaffed. Why even accept appointments if you’re understaffed? They told me it would take two hours to get my car serviced, and I could either wait or drop off the car. I chose to leave and took an Uber back home. After four hours without hearing from them, I called to check on the status. They told me they were servicing a lot of cars, but mine was “next.” I waited an additional three hours and called again, only to be told once more that my car was "next." Finally, at 5 p.m., I called them again, and they told me my car was ready. No call from their side—absolutely no courtesy to let me know it was done. It took them nine hours just to do a simple wheel alignment! To make things worse, as I drove home, I noticed a strange noise coming from my car. Needless to say, I’m not going back to them. I’ll find another service center. After reading reviews from others, I can see this seems to be a common experience. I should have listened to them. This business needs to learn basic customer service. If they continue treating customers like this, I doubt they’ll stay in business much longer. It’s unfortunate that I had to write this, but I want to warn others: stay away from this place.
★☆☆☆☆ 4 months ago

Tracy Woodall

Always friendly and ready to assist. Answers all my questions.
★★★★★ 4 months ago

Dano Davis

This is the single best location that I’ve ever been to. Feels like an old fashioned neighborhood shop. Even though it’s 30 minutes from my home, and I have another location right next to me, I’ll be visiting only this location from now on. Zero pressure or sales tactics, just honest, great quality work.
★★★★★ 4 months ago

Marshet Tasew

Amazing front desk guy. Great service
★★★★★ 5 months ago

Contact

Address: Firestone Complete Auto Care, 3443 W Campbell Rd, Garland, TX 75044 Garland, TX Garland

Phone: +19729413672

Website: Go to website