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About Business
Residents of Garland, TX, Garland have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.9/5 rating with 314 reviews. Throughout Garland, and particularly in Garland, TX, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Garland, TX facility.
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Google Reviews
Max
★★☆☆☆ I was just at this location- they are very understaffed and it is hard on the workers. That isn't an excuse for front desk workers to be rude to customers and embarrass them in front of others when they ask for their keys back to go somewhere else by saying "some people don't understand what it's like to work alone". I came by this location after working a full day as a teacher where I do know exactly what it's like to work alone and deal with tons of problems and people with different needs, so I took this as a serious insult. It is the first time I have been publicly shamed by an employee in front of others, because I am always intentionally kind and gentle. Asking for a car that has a problem with locking/securing to be taken into a bay and not wanting to leave until it is isn't unreasonable- I was perfectly okay with taking it to another location to alleviate the load from the front desk and that was all I was trying to get across, and asked for my keys back multiple times so I could find somewhere else to have it locked in a garage before they closed. The next shop we went to put it in a bay instantly when I asked and was extremely kind. We won't be back to this location. Edit to add: this was after they put me on hold for so long that it was faster to drive up there than to wait for them to come back
An D.
★☆☆☆☆ Let me preface by saying I understand what customer service entails including all of its challenges. I’m generally positive and very optimistic by nature, and fairly patient bc I understand that s#!t happens.. This is literally the first time I’ve ever had to leave a negative remark about any business.. But if you value your time and hard-earned money, and you want to protect your finances then I would highly recommend taking your business elsewhere. AND HERE’S WHY: I originally went to this store the evening of Thurs, Dec 28 to get a quote for four new tires, and an alignment. I took my car in the following day on Fri, Dec 29 to have it serviced. After being there 4 — 5 hrs, left their store with NO ISSUES whatsoever. That was until the following morn (Sat Dec 30), coincidentally my TPS light were all lit up on the dashboard.. I call that Sat afternoon and spoke to Alan explaining the situation over the phone around 3 — 4pm in the afternoon, and he recommended to bring it back next day (Sun, Dec 31) indicating they were too busy to take in any other vehicles. I had to wait until Mon, Jan 1st due to personal reasons.. brought my vehicle back to have the TPS lights checked out. A young lady who helped me finally explained the issue after waiting another 4 — 5 hrs. Unfortunately they had to place an order for said TPS devices since they didn’t have it in stock. She told me that they’d call me back once those arrived in store. I get home that same evening only to find that one of their techs who worked on my car damaged one of my wheels and broke the hubcap to it. And didn’t bother telling anyone. AT ALL. The following day (Tues, Jan 2nd), waited all day long but didn’t hear anything from this store. So I proceeded to follow back up with them by phone that evening and spoke to Alan again. He told me the TPS devices didn’t arrive yet, and that he’d follow back up with that order.. He assures me that they’ll call me once the order arrives. It is TODAY (Wed, Jan 3) and still no word from the store so I decided to give them a call bc at this point I just don’t have any confidence that they will follow up with me. I once again speak with Alan.. He initially tells me that the ordered hasn’t arrived, and I responded by asking if they’ll call me or if I need to call back in to confirm that order. Mind you they have failed to reach out to me by phone, and it’s been entirely up to me to be more proactive about this whole ordeal.. That’s when Alan changes his response to go do a more diligent check for that order. Places me on brief hold, and comes back to confirm that the order is in-store. IN THAT MOMENT, Alan tells me that they’re too busy.. But then pauses, and corrects himself and says “you know what, go ahead and bring your car in and we’ll have it done within the hour or so” I get to the store, and they literally weren’t even busy at a glance as they had only maybe two vehicles in their bay areas being worked on. But the service ends up taking an additional 2 — 3 hours, and bc I’ve had to be more proactive at this point I noticed my car was staged into a parking space back in front.. At this point, I am purely frustrated with this whole experience! Once I finish checking out for the TPS device installation, I told Alan that one of his techs had broken one of my wheel hubcaps and what is the best way to get this handled.. I remained calm but was so upset (screaming inside my head), bc nobody bothered telling me about the broken hubcap issue along with the combination of issues I’ve personally encountered at this store.. What I have learned by this whole experience??! THIS STORE seriously lacks leadership, customer service, integrity. This store overall was very unprofessional and unpleasant to deal with! If you value your time and money then save yourself the headache and go elsewhere.. But if you choose to still go to this store for any kind of service then proceed with extreme caution and be aware that they will upsell you on their other products and services. DO NOT EXPECT 5-star service.. You’ve been warned. ~An
Nolan Westfall
★★★★★ Excellent service!!! JoAnn (front desk) and Alex (technician) went above and beyond to make my experience positive. They were attentive, honest, and fast in fixing my vehicle. I would highly recommend this crew!
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