Firestone Complete Auto Care

Diana Nguyen

★☆☆☆☆

4 months ago

Horrible experience and will not come back to this place again. Their auto service was quality, no complaints but their customer service and how they interacted with me was terrible. I could feel that they didn't even care at all after I waited for over 5 hours long. And the services were just for changing the 2 front tires and front brake pads and rotors. Initially, I had a 1 o'clock appointment for tire replacement, I showed up early to check-in and I dropped my car there. They told me that it would take about 1-2 hours. Later around 3 pm I called them to see if my car was ready and they told me that they just started pulling my car in to work on. I was not happy already but I could wait. Until around 4:20 pm, they called me that they inspected my car's break needed to be changed too and so I told them I would like to come back another day to do it and they comforted me by saying that they would get it done before 5pm. Right after 5 pm, I called them again to check on my car and they told me maybe another 20 minutes but go ahead get ready to come to the shop. So, I came around 5:30 pm but still not done. When I came to the shop, firstly, I saw no welcoming nor greetings and no smiling. Secondly, all staff members like mechanic crews were same because after 6 pm I finally noticed my car was finished and the mechanic guy came in drop off keys at front desk and nobody notified me that they were going to check me out. Again, I waited for another 20 minutes while the receptionist was on a phone call in the mechanic working site. Then she finally came in and said no words to me and I found that very impolite and rude. After she checked me out, again, no friendly face nor saying thanks. Date of service: November 15,2025

Travel Girl

★★★★★

a month ago

The best Firestone I’ve ever been too! The way the treat their customers are top notch truly! Please come here for great honest hospitality!! And great car care!!

T Ray

★★★★★

4 months ago

I have a car shop that I use for repairs and they were too busy to take me. I was a little afraid that Firestone might be overpriced, but nothing could be further from the truth. VERY reasonable and got me in and out so fast I did not have to make arrangements for another car. Quick, fantastic service, and I will definitely be coming back! Highly recommend

Marsha Godwin

★★★★★

a month ago

Motor mount replacement was a challenge with the bolts being seized at time of repair. Store Manager Allan was exceptionally helpful. Look forward to doing continued business with this location.

Marlene Kaniatobe

★★★★★

4 months ago

I always get great service and all the workers are so friendly. They make sure your vehicle is taken care of and that you know you are safe on the road. The front workers and all the mechanics in shop area are excellent and know their stuff. I would recommend this shop to anyone.

TM Mace

★★★★★

4 months ago

I pulled up to have my tire air pressure checked. Although busy, I was given an amazing welcome and handshake by service technician ALEX. Who does that anymore? Kudos to Alex who is an asset to the Firestone organization for maintaining its values and world-class customer service at its best. Please honor and reward him properly and financially.

alex calisto

★★★★★

a month ago

Brought my car in for a tire leak. Even with a couple cars ahead of me they got me in and out quickly. Friendly staff was very helpful.

Katie Cowen

★☆☆☆☆

a month ago

I gave them the benefit of the doubt for years because I like the front desk guy but at this point it’s just bad service and they don’t stand behind any of the warranties or representations provided. Tried to sell me on a new set of tires for more than the online price and still tried to claim I was getting some sort of prorated deal out of that with the warranty that wasn’t being honored. I’ve asked for tire rotations every other oil change since tires were purchased, no idea if that was done but I’m incredibly frustrated and disappointed in Firestone and will be closing my credit account and taking my business elsewhere going forward.

Crypto-4x Odelgo

★★★★★

a year ago

"I recently visited Firestone Complete Auto Care for some maintenance on my car, and I couldn't be happier with the service I received. From the moment I walked in, the staff was friendly and professional, making me feel welcome and comfortable. They took the time to listen to my concerns and thoroughly explain the work that needed to be done. What impressed me the most was their attention to detail and expertise. The technicians at Firestone Complete Auto Care demonstrated a deep understanding of automotive mechanics, diagnosing the issue with precision and offering practical solutions. They completed the repairs efficiently and effectively, ensuring that my car was back on the road in no time. Not only was the quality of their work top-notch, but the customer service was exceptional as well. The staff went above and beyond to accommodate my schedule and keep me informed throughout the process. They were transparent about pricing and didn't try to upsell me on unnecessary services, which I greatly appreciated. Overall, my experience at Firestone Complete Auto Care was outstanding. The staff was knowledgeable, courteous, and trustworthy, and the service was of the highest quality. I would highly recommend them to anyone in need of automotive maintenance or repairs. They have definitely earned my trust and future business.

Kylie Kertz

★★★★★

4 months ago

I had a great experience at Firestone! I came in for new tires, and Alan was wonderful to work with and made the whole process super easy. He explained my options clearly and got everything taken care of quickly. Highly recommend Alan and the Firestone team!

Nermin Aqel

★☆☆☆☆

6 months ago

Bought a set of 4 tires from them 2 months ago. On Friday my tire had popped after I couldn’t avoid a pothole. I had my car towed to them Friday and they had told me they would overnight a tire for me but it’s not under any kind of warranty. That’s fine I was willing to pay for it since I needed my car. Saturday came and it’s almost 2 pm and I don’t have any update on the car. They don’t call with updates you have to call. They said no tire has arrived yet at 2pm. I call again at 4pm -no tire yet. At 6 pm I go to the shop. Still no tire and they said it won’t be ready today. I needed my car so my husband took the keys back from them and he ended up having to remove the tire in their parking lot ( they never offered help or cared ) and he took it ti a near by place that had the tire in stock. Got back and had to mount the tire back on the car, while they are watching us from the garage. They are negligent and careless. They will hold your car and act dumbfounded. If they couldn’t help me with getting my car back in the road by Sunday, they should have just told me while the car was on the tow. Instead the they lead you on just to disappoint. Money hungry

Bhumika Saivamani

★★★★★

7 months ago

I had a great experience at this Firestone location! I called ahead to check if they accepted walk-ins for an emissions inspection, and they confirmed it was no problem. When I arrived, the staff was friendly, professional, and very accommodating. The person who helped me was kind and made sure everything was done in a timely manner. Excellent service and a smooth process—highly recommend this location!

Christopher Gay

★★★★★

a month ago

The people at Firestone are always great. They tell me all my options and making sure I understand everything. I've never left their stores unhappy.

Case Hill

★★★★★

6 months ago

Friendly and great service. They respect customer’s vehicle as well.

Nolan Westfall

★★★★★

5 months ago

Excellent service!!! JoAnn (front desk) and Alex (technician) went above and beyond to make my experience positive. They were attentive, honest, and fast in fixing my vehicle. I would highly recommend this crew!

An D.

★☆☆☆☆

2 years ago

Let me preface by saying I understand what customer service entails including all of its challenges. I’m generally positive and very optimistic by nature, and fairly patient bc I understand that s#!t happens.. This is literally the first time I’ve ever had to leave a negative remark about any business.. But if you value your time and hard-earned money, and you want to protect your finances then I would highly recommend taking your business elsewhere. AND HERE’S WHY: I originally went to this store the evening of Thurs, Dec 28 to get a quote for four new tires, and an alignment. I took my car in the following day on Fri, Dec 29 to have it serviced. After being there 4 — 5 hrs, left their store with NO ISSUES whatsoever. That was until the following morn (Sat Dec 30), coincidentally my TPS light were all lit up on the dashboard.. I call that Sat afternoon and spoke to Alan explaining the situation over the phone around 3 — 4pm in the afternoon, and he recommended to bring it back next day (Sun, Dec 31) indicating they were too busy to take in any other vehicles. I had to wait until Mon, Jan 1st due to personal reasons.. brought my vehicle back to have the TPS lights checked out. A young lady who helped me finally explained the issue after waiting another 4 — 5 hrs. Unfortunately they had to place an order for said TPS devices since they didn’t have it in stock. She told me that they’d call me back once those arrived in store. I get home that same evening only to find that one of their techs who worked on my car damaged one of my wheels and broke the hubcap to it. And didn’t bother telling anyone. AT ALL. The following day (Tues, Jan 2nd), waited all day long but didn’t hear anything from this store. So I proceeded to follow back up with them by phone that evening and spoke to Alan again. He told me the TPS devices didn’t arrive yet, and that he’d follow back up with that order.. He assures me that they’ll call me once the order arrives. It is TODAY (Wed, Jan 3) and still no word from the store so I decided to give them a call bc at this point I just don’t have any confidence that they will follow up with me. I once again speak with Alan.. He initially tells me that the ordered hasn’t arrived, and I responded by asking if they’ll call me or if I need to call back in to confirm that order. Mind you they have failed to reach out to me by phone, and it’s been entirely up to me to be more proactive about this whole ordeal.. That’s when Alan changes his response to go do a more diligent check for that order. Places me on brief hold, and comes back to confirm that the order is in-store. IN THAT MOMENT, Alan tells me that they’re too busy.. But then pauses, and corrects himself and says “you know what, go ahead and bring your car in and we’ll have it done within the hour or so” I get to the store, and they literally weren’t even busy at a glance as they had only maybe two vehicles in their bay areas being worked on. But the service ends up taking an additional 2 — 3 hours, and bc I’ve had to be more proactive at this point I noticed my car was staged into a parking space back in front.. At this point, I am purely frustrated with this whole experience! Once I finish checking out for the TPS device installation, I told Alan that one of his techs had broken one of my wheel hubcaps and what is the best way to get this handled.. I remained calm but was so upset (screaming inside my head), bc nobody bothered telling me about the broken hubcap issue along with the combination of issues I’ve personally encountered at this store.. What I have learned by this whole experience??! THIS STORE seriously lacks leadership, customer service, integrity. This store overall was very unprofessional and unpleasant to deal with! If you value your time and money then save yourself the headache and go elsewhere.. But if you choose to still go to this store for any kind of service then proceed with extreme caution and be aware that they will upsell you on their other products and services. DO NOT EXPECT 5-star service.. You’ve been warned. ~An

Max

★★☆☆☆

5 months ago

I was just at this location- they are very understaffed and it is hard on the workers. That isn't an excuse for front desk workers to be rude to customers and embarrass them in front of others when they ask for their keys back to go somewhere else by saying "some people don't understand what it's like to work alone". I came by this location after working a full day as a teacher where I do know exactly what it's like to work alone and deal with tons of problems and people with different needs, so I took this as a serious insult. It is the first time I have been publicly shamed by an employee in front of others, because I am always intentionally kind and gentle. Asking for a car that has a problem with locking/securing to be taken into a bay and not wanting to leave until it is isn't unreasonable- I was perfectly okay with taking it to another location to alleviate the load from the front desk and that was all I was trying to get across, and asked for my keys back multiple times so I could find somewhere else to have it locked in a garage before they closed. The next shop we went to put it in a bay instantly when I asked and was extremely kind. We won't be back to this location. Edit to add: this was after they put me on hold for so long that it was faster to drive up there than to wait for them to come back