Firestone Complete Auto Care

Kathy Mullen

★★★★★

4 months ago

I called I made the appointment I dropped my car off the put the key in the Dropbox everything went smooth. They called me the next day and told me my car was ready I went I picked it up paid everything went perfectly. Very courteous workers

Maria Crosby

★★★★★

5 months ago

These guys are amazing!!!! After calling around to many tire shops and I called them and they got me taken care of. Very fast service, got me in out!! Definitely would recommend!

Lisa Larson

★★★★★

7 months ago

Cat at Firestone on Ward Rd in Lees Summit was amazing to work with! She knows all things tires and her experience was over the top in helping me pick out tires for my truck! It is so much quieter now! They did a great job, kept us informed and were very timely in getting the job done! Five Stars for sure!

David Bonds

★★★★★

a year ago

Awesome crew who listens and works with you to get you what you need. I was limping on a compact spare on the driver's side front after blowing a tire on a road hazard, and needed a full size tire to use while awaiting a matching replacement. That big box store up the street doesn't stock Z speed rated tires, and won't mix anything less into my Z rated set, so I was out of luck. Ridiculous... Any full size tire is safer than a 🍩! Firestone set me up with an H rated tire (130 mph), mounted and balanced for under $140 including tax, and got me in and out in about half an hour. Perfect! My kiddo lives with my ex in another state, and I have him with me this week. They saved my vacation!

Brian Adair

★★★★★

a month ago

I’ve worked with Darryl and Sean on numerous occasions. They always go the extra mile, and have never tried to sell me an air filter that I don’t need. I appreciate their “if it’s not broke, don’t fix it”, honest approach.

Janet Sartin

★★★★★

a month ago

This location is great--always friendly, explain things and get the job done in a timely manner. "9Roy" helped me today with wheel bearing and I appreciated his help.

Brad Coleman

★★★★★

2 months ago

I've been here a few times now and as of the beginning of 2026, this place has been great. They operate like a proper mechanic's shop, can do anything I've asked, and get it done when they say they will. With the name, I was expecting a big box place that churned out low quality work as fast as it could, but instead they proved they are a solid place to take my vehicles.

Eric Morrison

★★★★★

2 years ago

I made an appointment for a safety inspection so I could get new MO plates, and they had me in and out of there in about 35 minutes. I've taken the same car to Firestone in Colorado for the past 14 years for service, and I look forward to the same quality care at this new location that I recently moved next to, and I hope I will not be disappointed.

Shannon Gammon

★★★★★

3 months ago

Made an appt 2 days before and got in when I needed. Took my car right in, did the diagnostic in addition to oil change and tire rotation and fixed the issue I was worried about. Great service.

Chris Dorn

★★★★★

2 months ago

The crew at Firestone took great care of my Ram 1500. The new Dueller Off-Road tires run so smooth along with new brakes and rotors! They communicated with me every step of the way. Because of this, I won’t go anywhere else. Thank you!

Tomiah Robertson

★★★★★

3 months ago

This location treats customers so much better than the other location. My husband needed new brakes and rotors, and because we spent so much for them they threw his oil change in to help us out. Incredible guys who know how to get repeat customers. I will always drive out of my way to bring my vehicles to this location instead of the one closest to me. Thanks for changing my mind about Firestone fellas!

Colby J

★★★★★

2 months ago

Couldn’t be happier. Dropped my wife’s Tahoe off on Sunday morning for an alignment and had it back Sunday afternoon good as new. The guy at the counter was super friendly and the best part no one tried to upsell unneeded work. Thank you guys!

Rich Christianson

★★★★★

5 months ago

The customer representatives I've worked with at this Firestone have all been very helpful. This visit was no exception. Also, this is the first time I've had my tires rotated and found that the air pressure in my tires had been properly adjusted. I like to keep slightly more in my rear tires than in my front tires, and usually, when I rotate tires, I have to adjust the pressures. But this time, the mechanic noted what was doing and adjusted the pressure in the rotated tires accordingly. Also, this is the first time that my TPMS was adjusted appropriately after rotating. Thank you! I really like this place . . .

Lance Kramer

★★★★☆

4 months ago

Called on a Friday afternoon and was able to get in on Saturday morning. Dropped car off at eight am for a ten o’clock appointment and car was ready by noon. Car was checked over and was given a call to get needed repairs and service with cost before any work was started. Great job guys.

mark wrape

★★★★★

4 months ago

Your team was very professional in handling all the problems of my old 1996 dodge ram front end and suspension. Your diagnostics where excellent and the repair work was first rate. I know my truck is old but they treated her with respect. When I added a tune up to my list of repairs your team stepped up and handled it...I called early the day I was to pickup my vehicle and forgot to ask for an oil change. Your rep informed me they had noticed it needed to be done and had already performed the maintenance. I have never had a repair shop show me this level of customer service. Thank you for your hard work and dedication. Sincerely, Mark Wrape

Trey

★★★★★

7 months ago

Great place to take your vehicle. Friendly and honest staff. They show you what’s wrong and try and find the most cost-effective way on fixing problems for the customer. Most times they can fit you in, if you schedule an appointment only a day or two in advance, if it’s something minor - like an oil change. I’ll be coming back for sure!

tammy Burkhart

★★★★★

a month ago

I had a very severely bad experience at Blue Springs Firestone. You can go read that underneath their webpage. However, in that very bad experience that led me to this Lee Summitt Firestone! These guys were amazing! I called Shawn and ask him if he could get my tires on today from an emergency situation that I had with Blue Springs Firestone and he said absolutely bring it in! So I got there to this Firestone and they immediately took my vehicle in to the shop. They Also unloaded my big Jeep tires for me since I had to put them in my vehicle myself from Blue springs Firestone! So I greatly appreciate the kindness and the customer service. I am a senior so lifting them heavy Jeep tires was not exactly the easiest thing. But I did not have to deal with that at Lee Summit Firestone. The guys all three of them in there which I don’t know their name except for Shawn. But they were all amazing. They all took care of me very kind. Got my tires on my jeep within an hour of pulling in the bay. It was one of the best service that I have ever had. A five star rating does not do the shop justice. If I could rate them higher, I certainly would. This is what good customer service looks like. I will definitely come back to this Firestone for any service that I need these guys went above and beyond for me, and that is very difficult to find in this world Today! Thank you very much Shawn and the two other gentleman that was in there with you. I can’t thank you enough!!!