About Business
First Line Road Service and Truck Repair is a leading Car Repair specialist serving the Gray, TN, Kingsport area. They provide a wide variety of solutions, including Truck repair shop, Auto repair shop, Mechanic, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 39 verified reviews, their reputation precedes them. As a locally-owned business in Gray, TN, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Gray, TN.
Google Reviews
GMG Express, Inc.
★★★★★
a year ago
Brian is a good guy ,honest and gets the job done. A+
Ariel Mandeville
★★★★★
4 years ago
Bryan and Matt helped us out with diagnosing a repair on our bus that was overheating. Honest, great mechanics & got us back on the road as quickly as possible!
John Fuller
★★★★★
5 years ago
We had a company truck in need of repair. A axle seal was leaking and the truck wasn't safe to drive back to home office in Georgia. First Line went above and beyond to get our truck fixed. They even worked past business hours to get us going, and their price was more than fair. I would suggest this company to anyone. Thank you, guys.
Ray
★★★★★
2 years ago
Brian, fit me in prior to holiday weekend, is gentlemen, professional, fair and did me right.. trailer broke down on 81, pulled in the next morning to fix my issue an got me on the road quick.. Don't go anywhere else. End of my story. Ray B.. rver.
qxj H
★★★★★
5 years ago
Professional technician, my truck Air Dryer was don’t work,local goods were not available, and the goods were not available in the United States now.The boss ordered one online, and it arrived in 24 hours. My truck started working likes a new one. I recommend First Line Roadservice to you.
Author Artist Tim Simpson
★
☆☆☆☆
Edited 4 years ago
Took my 4Runner in to have a simple starter put on he said it would be a tough job but they assured me it could be done meanwhile a month later it's still set in the garage leaking gas they said they are waiting on parts finally it had to be taken to a real mechanic I was going to take it somewhere else but I was talked into taking it to him be very careful. Response to their response. Money was never an issue we chose this place because my wife was a friend passing over someone that actually offered to do it for less money. They assured me they could do it. so not only are they inept they are also lairs. They sent her away with the vehicle and it died several times we never had issued until they began working on it.
Ford
★★★★★
8 years ago
Utility trailer had a busted spring on Saturday afternoon during trip from Texas to D.C. This was the only shop open. Brian, the owner, and his crew did excellent work and were very fair. I was able to get back on the road the same day. Thank you Brian. So hard to trust people in that predicament.
Sarah Bailey
★★★★★
7 years ago
Don't bother calling any other tow compay other thank First Line! Brian came to our rescue Sunday evening. Our RV from cruise America broke down and Brian came with his big rig to tow us. He is very nice and accommodating. He also was able to diagnose the RV's engine problem. Highly recommend his company!!
Bobby Brown
★★★★★
8 years ago
Brian defies the stereotype of a local repair shop. Extremely polite, incredibly personable and careful with his customers property. He turned an awful experience into something special, and I am glad I got to meet him. Highly recommend First Line Auto & Truck Repair for all your automotive needs.
john ryan
★★★★★
2 years ago
I'm the owner of RTS Ryan's Trucking Service and as well Ryan's 24/7 Truck Repair, a shop located in St Clair Missouri I-44 next to the scales so I have experience on both sides using road service in other states and Performing road service on trucks in our Hometown area. So here's the story I had a radiator go out in one of my T680 I had it towed to their shop for repairs that evening the next afternoon it was completed and my truck was back on the road I would like to thank Brian and his help for getting us back on the road so quickly very much appreciated
marc norris
★★★★★
5 years ago
If I had to bet I'd bet that the owner has never met a stranger! He is so polite made me feel like a old friend. As far as his knowledge...I'd bet there isn't too many other mechanics with it. HE KNOWS HIS STUFF!!!!! In this industry a breakdown is miserable but this time it was nice and educational because he cares enough about his customers to tell them every in and out of the problem and how it should work. I wish he lived closer to Dallas I'd have him take care of all my trucks!!!! Thank you very much sir it was a nice experience!!!!!!!!!
Brandon Adams
★★★★★
4 years ago
These guys are top notch!! Got my truck in in a pinch and fixed a torn off trailer door. They worked quickly enough that we got to recover our load without too much down time and they were more than fair on pricing. Definitely recommend Brian and his guys to anyone in the area that needs help!
Edward James
★★★★★
9 years ago
I broke down at 3:30AM 900 miles from my house. It was obviously a bad situation. I called Brian and he was there in 30 minutes. The parts store opened up at 7AM so being efficient, Brian had determined the problem, pulled the part and at the hardware store when it opened. I was back on the road around 10:00AM. This easily could have ruined my day but with the help of Brian, he got me back on track. These guys made a horrible situation tolerable. Professional, courteous, timely and fair. I don't think you will find a better service experience. Thanks Brian!
Jesse Hood
★★★★★
5 years ago
Waited all week for a dealer who kept saying they would get my semi truck in tomorrow. I finally bailed. Called First Line, Brian got me going in 24 hours, for a better price, without unnecessary changing of parts. Good communication, professional attitude, knowledgeable, did his best to save me money.
Gena Burroughs
★★★★★
4 years ago
Our truck broke down in TN and First line was called out for road side assistance. Brian said he would treat us like family and he did just that. He assisted us with a wrecker to tow the truck and locating a near by hotel. He is a very knowledgeable mechanic and did his best to trouble shoot, resolve our issue and save us money. I would definitely recommend. Thank you so much
Crystal B.
★★★★★
9 years ago
Brian Monroe came out at 1:30 am to install a new, fully warranted alternator for our truck! Brian successfully trouble shooted what was wrong with our truck before he ever arrived. It has been riding perfectly ever since. Brian's prices were reasonable & his reassuring manner was a blessing to us. Sure wish his company was near where we lived!
Matthew Wynne
★★★★★
4 years ago
Brian is a great guy running a great shop. Our skoolie was having overheating issues and Brian took the time to to get it diagnosed for us. He had other customers ahead of us so he was kind enough to let us stay in our skoolie on his lot until he could get to us. A great group of guys that work hard everyday. I would recommend them to anyone.
squirt mcgirt
★★★★★
2 months ago
Fast and friendly service when I needed a truck repair a long way from home
Bryan Jones
★★★★★
a year ago
I couldn't ask for a better service mechanic. Very personable, friendly, knowledgeable, and I could go on. He came highly recommended and I have all of the confidence that the repair work he did won't give me anymore issues. Great Man to be trusted.
njeeb 1368
★★★★★
6 months ago
had an excellent experience with First Line Auto and Truck Repair Roadside Service. The technician came out, quickly identified the issue with my truck, and advised me to tow it for a proper fix since it couldn't be repaired on the shoulder. He was incredibly helpful and didn’t charge me anything for his advice. As a truck driver with six years of experience, I truly appreciate his professionalism. I highly recommend First Line Auto and Truck Repair—definitely a five-star service!
