Flow Subaru of Winston Salem - Service

Mamacat W.

★★★☆☆

4 years ago

3 stars because I was there for a blood drive and not to buy a vehicle; however, 3 of 4 new vehicle purchases have been through Flow Acura and VW 😊 and I'd give them 4.5 stars in that area.

Gulli Danda

★★★★★

3 years ago

Always friendly and helpful. This occasion the service rep tried to help out with telephone charger . Pulled fuses and tried to fix problem to help avoid sending car to Service Dept. Much appreciated.

C S

★★★★★

a year ago

Amazing service at this location, Len was great and kept me updated throughout the process.

Bobby Jones

★★★★★

Edited 4 years ago

The service and the staff are both top notch. Flow is a great example of how a business should be run. Thanks for all you have done for me.

Christian Heggie (livingthis-now)

★☆☆☆☆

4 years ago

Go somewhere else. I debated posting a review a few months ago when I first came here but didn't, and now it's obvious I should've. Took over 2hrs for an oil change. Plus the 20min from me arriving early for my appointment. All the cars I saw got the complimentary wash except mine. Additionally, my car wreaked of chemicals for days after and I've never had that happen. After being told that it was possibly oil that maybe got spilled some and was being burned off I let it go. Now I've got my car at a new place just for a simple check up and they tell me my oil cap is missing. Just gone. They're joking about how subaru is messing up my subaru. Was excited about having a subaru dealership so close since moving here but I definitely won't be back. Will drive 3hrs to the one back home before I come here again.

Mark Liberatore

★★★★★

5 years ago

I bought my new Forester from here and it was a great experience! Sallie, my salesperson, was knowledgeable, accommodating and really seemed to have my best interests in mind. I live in Greensboro and tried them but preferred to travel to W-S to shop for a car, and it was truly worth it!

Donald Ayers

★★★★★

Edited 2 years ago

Have done great service since car new(2017) but on last service recomended change of differential fluid . Not recomended by owner manual . ($200) Be aware. I checked manual too late. Talked with Flow representative on 10-29-2023, who listened, discussed issue, and reached resolution. Upgrade review to 5 .

C “Los” H

★★★★★

4 years ago

Can't speak with for the rest of the staff (since I haven't really interacted with them) but Matt in the service department is a great guy. He's gone out of his way to help me quite a few times & always shoots straight. I'm pretty picky about who I let work on my car and I've always felt comfortable knowing he's looking after it. Top tier folks. 👍

Tom Brown

★★★★★

Edited a year ago

Properly cared for, Subarus have a reputation for safety and reliability. Still, the internet is rampant with stories of Subaru dealers that upsell, fail to fix the first time, or overcharge. I have never experienced these difficulties with Flow Subaru. Their staff is courteous and professional, and I have never had to complain after a repair. When I was young, I did my own vehicle maintenance and repair, but that was then. Now, despite the increasing cost of labor, I trust Flow because they hire good people and stand behind their work.

Mark Sturdivant

★★★★★

8 months ago

Always a good experience! They have taken good care of my vehicles through the years.

Cherylann mcmickle miller

★★★★★

9 months ago

It was great everyone is very pleasant and professional . They would do everything they could to help us with a new car

Andrew V

★★★★★

Edited 7 months ago

Been getting service here for years now (John Apple, Service Advisor) Shop does a great job with taking care of my car

Jessica Allison

★☆☆☆☆

5 months ago

It's a bummer because the people were friendly, but WITH an appointment it took over three hours for them to put ONE tire on. I'll have to go somewhere else for service because this isn't the first time its taken a wild amount of time for something small and I almost missed work. 😬

Jordan Burleson

★★★★★

5 years ago

After my wife and I purchased a 🚗 here we were able to get free 🛢️ and filter changes and we took the car here for minor work to be done. Unlike most dealerships, Flow Subaru treat you right and don't try to overcharge or get you to fix something unecessary. They are friendly and helpful here. They also have a ♿ handicap accessible parking area, seating, and restrooms.

Alyssa S

★★★★★

10 months ago

Warning lights turned on my car on the way home from work. I was really worried about getting it fixed and getting to work the next day. I was able to get to the shop which was thankfully still open. Lonnie helped me out a lot, he and his team were really kind, patient and efficient. Having the loaner was a godsend. I appreciated the video of what needed to be fixed and detailed estimates of each thing. I felt really comfortable and like I could trust what they told me. Everything got fixed in 24 hours. Would definitely recommend them and will be back again for regular maintenance.

Sam Silda

★★★★★

a month ago

Always a pleasure to deal with the device department. Professional, courteous and efficient. I'm always satisfied

Aaron Duncan

★★★★☆

Edited 3 years ago

Thank you for the gracious loaner car! Wonderful working with Kristin and John Apple with the service department!! Can't wait to get back my 2002 Forester after the head gasket replacement!!! Update: not fully satisfied with head gasket replacement but will be reaching out soon.