Ford of Murfreesboro Service Department

kathy morton

★☆☆☆☆

a month ago

Jacked up price to $129 for an oil change even though I received a coupon stating it was $89,99 only 2 weeks ago. Was rude when I questioned the price and said my car required 6 qurt of oil versus what they always have done at 5 qrts! For the past 10 yrs!! always. A qut of oil is $3.75!! The service guy was condescending and rude! His name was Randy Tant. I will never go back to this dealership again for any services. I had previously bought 3 cars from them under the old ownership but now they have lost our business for good. I left feeling cheated and lied to!! Also they own the dealership in Franklin so won't be going there either!! Good riddance!!

David Boone

★★★★★

Edited 3 months ago

I’m changing my previous rating of Ford of Murfreesboro. Ford of Murfreesboro is an outstanding organization with great and caring people. I always get service done there and the care I receive is always stellar, 5 stars always. I’m changing the previous 1 star to 5 as I really wanted to speak to my direct interaction’s with the service folks there, which has always been 5 stars. I’ve decided that my previous issue is best left at direct communication with Ford of Murfreesboro rather than using this forum to bring it up. Great job Ford of Murfreesboro, and to Tanner Meno whom I worked with last in getting my car serviced and tires replaced, thank you for taking care of me and my car.

A. S

★★★★★

a month ago

This was one of my best experiences dealing with Ford. I still feel the amount of effect you spend trying fo sell your cars need to be spent making sure your part are in and people should have to wait a years to replace a national recall part. The assistant was great.

Sherry Todd

★★★★★

a month ago

It was actually my first visit and I am pleased. Jorge's customer service was much appreciated. He explained what my car needs and what can wait. No pressure only facts. l will return for further services.

Antonio James

★☆☆☆☆

3 months ago

I am in the process of initiating legal action regarding damage caused to my vehicle by Ford of Murfreesboro. I brought my 2018 Ford Escape to Ford of Murfreesboro for a crankshaft relearn procedure. Prior to this visit, I had taken the vehicle to two automotive repair facilities, one of which was Firestone Complete Auto Care, both of which performed full engine diagnostics, including compression testing. All cylinders returned normal and consistent compression readings, confirming the engine was operating properly before the vehicle was delivered to Ford of Murfreesboro. During or immediately following the crankshaft relearn attempt, Ford of Murfreesboro advised me that the engine had seized while in their possession and demanded payment for engine replacement or repair. This was the first indication of any engine failure. After being informed of the engine seizure, I contacted Ford of Murfreesboro and spoke with a receptionist who reviewed the internal service notes and stated that the vehicle was running and operational when it arrived at the dealership. When I later requested copies of these notes, dealership personnel altered the service documentation. The manager later admitted that the notes were modified after my request, claiming the changes were made to add information the technician had not initially documented. All phone conversations and the in person conversations related to this matter were recorded. I made multiple attempts to contact the General Manager of Ford of Murfreesboro to resolve the issue amicably. Instead of responding directly, the General Manager repeatedly had the same manager—who admitted to altering the service records—contact me. No good-faith effort was made to resolve the matter. This is the 2nd time they have done this the first time I took the car from them after them saying it was seized and got a tune up and that was all it needed.

Caren Blanda

★★★★★

2 months ago

Alex Conaley is the Best! He holds the utmost of professionalism when needed! And has a calming way of handling me!

Jared Ravelingg

★★★★★

2 months ago

Great service. They picked up and dropped off my truck. Tanner is always great!

Jody Warren

★★★★★

6 months ago

Tyler and Taylor were absolutely wonderful to work with. Super professional and courteous and helpful! They made everything easy and just an overall great experience. Thank you!!

Amy Vogt

★★★★★

3 months ago

Good experience. They fixed everything that needed fixed, communicated well, and gave me confidence in the quality of their work.

Jalynn Thomas

★★☆☆☆

3 months ago

I wish had someone call me to let me know my car was done also responding back understand you are busy but a quick call instead of texting would be better

Terri M

★★★★★

2 months ago

Tanner Meno demonstrated knowledge, courtesy and professionalism when he inspected my 2025 Ford Explorer. Ray Meyers

deedee holt

★★★★★

2 months ago

Josh did amazing truly is the best thanks so much I got the works package

Paul Howard

★★★★★

3 months ago

i allways prefer to take my truck to ford of murfreesboro. they treat me very well and are very friendly.

Zuri Adkins

★★★★★

2 months ago

Dan Myers was great! Customer service was top notch!

Billy Necessary

★★★★☆

3 months ago

Good job, fairly fast, checked about other maintence that may have been needed

Ms Bee

★★★★☆

2 years ago

The quality of work was excellent. My concern with this place is- after I dropped the vehicle off, it was difficult to contact someone regarding the status of my vehicle. My vehicle was in the shop for 6 weeks. It was only after I requested that I speak with the manager that I was told the shop was waiting on a part ( which is not the shop's fault for the timing of the repair. I wished it was communicated to me). I just wished someone would have told me. The quality of work deserves 5 stars. Customer service was a 3 4 stars.

lucas stromecky

★★★★★

a month ago

Tanner was very helpful and very communicative with my service