About Business
Frank Brown Honda brings expert Car Repair solutions to the local community in Lubbock, TX, Lubbock. From Auto repair shop, Auto parts store, Honda dealer to complex Car Repair projects, they maintain high standards of service quality. Local residents in Lubbock, TX appreciate their attention to detail, leading to a consistent 4.0/5 rating from 245 reviewers. By focusing on the specific requirements of the Lubbock, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Lubbock, TX and beyond.
Google Reviews
vaughnbray
★★★★★
a year ago
Last month, my wife and I leased the new Prologue EV. We’ve always purchased our vehicles outright, and have held onto them for years because of their incredible durability, so leas was a new process for us. Phil Richardson was our salesperson, and he was knowledgeable, kind and oh-so patient with us. After the lease was finalized, we had some hiccups getting the charger shipped to us from Honda national, but Phil and the sales manager Michael Masri stayed on them until we received what we needed. They bent over backwards for us multiple times and made the entire process as painless as can be. Really grateful for the whole team. We’ll be back again when this lease concludes.
Libby Kirkpatrick
★★★★★
4 months ago
They are always so nice, provide great service, and they charge very reasonable prices!
Vicki Wilmarth
★★★★★
a year ago
We just bought a 2025 Honda CR-V hybrid from this dealership. After a bad experience in Dallas where dealers tried to tack on $1000’s in nonsense fees and dealer add ons, it was a pleasure to do business with straightforward West Texas people who did not try to sneak anything past us. The purchase process was so smooth. Because we live 120 miles away, Efren even offered to drive the car to us. Our time was treated as valuable and not wasted. Most of the transaction was accomplished over the phone. Michael handled the paperwork quickly and his explanations were truthful. Efren gave us all the training and info we needed to start enjoying the car immediately. I would never hesitate to buy a car at this dealership.
Hamilton Knight
★
☆☆☆☆
a year ago
Beware. Frank Brown sold me a used vehicle with known defects in the engine. 1 month after purchase and I have to have the engine replaced. Unfortunately the extended warranty they also sold me has denied the claim because it is a pre-existing condition with that vehicle. Frank Brown has refused to return my calls to work out an agreement. The warranty company had to show me the evidence that Frank Brown service center knowingly worked on the vehicle for this existing issue, but didnt do the proper repairs, they only slapped a bandaid on it and sold it "as-is" without disclosing the problems(fraud). They even managed to keep all service record history off of the Carfax report thereby making it look clean. I have filed a complaint with the Texas DMV who will be auditing them, a fraud claim with Carfax to audit their efficacy, and have now hired an attorney to sue for deceptive practice. Stay away from these people.
Michael Cruz
★★★★★
a year ago
Best Experience we have had in purchasing a vehicle! We drove up from Odessa, DeAnndra was wonderful! Went in and out with no problems, made us felt welcome! Definitely found our lifetime dealership/saleswoman!
Bella Williams
★
☆☆☆☆
a year ago
This dealership is absolutely terrible. I took my car in because the battery light, check oil light, and engine light were all on. Despite this, they failed to even check my battery. The very next day, my car stalled. When I confronted them, they blatantly lied and claimed I never mentioned the battery light, yet their own paperwork proves otherwise. Completely dishonest and incompetent. Stay away from Paul. Save yourself the headache and take your car somewhere else. If I could give zero stars, I would.
Dale Mannon
★★★★★
11 months ago
I've been a Frank Brown customer for more than 20 years. The service department is exceptional in their knowledge and professionalism. I once called Dean just to ask a question and he gave me a detailed answer that helped me with my car care and got me back on the road.
Azhar Ahmed
★★★
☆☆
4 years ago
They were prompt and helpful. Did the oil change and rotation as expected. However, when I got the car back, all the tires were inflated to 51 PSI instead of 33 PSI ! It was a but annoying driving to an air pump to let all the air out. A little attention to detail would be nice.
Jim DiBarto
★★★★★
Edited a year ago
I recently made the 110 mile trip to Lubbock from Amarillo. I’m always amazed at the quality of professionalism and sincerity of all the folks at Frank Brown Honda. I’ve made a number of purchases there and look forward to the future to continue my relationship with them.
Brad Rikel
★★★★★
9 months ago
It was our first visit to Frank Brown. Deanndra took super great care of us and took the time to explain the process. We were treated very professionally and personally with respect and were not push into making a purchase. Anyone looking for a Honda I would recommend Frank Brown and the entire staff as a place to start.
caity Henning
★★★★★
a year ago
As a new/ first time car buyer. I was more than welcomed, at ease and comfortable as soon as I walked onto the lot. I was just looking at first and was approached within minutes, and test driving a car before I knew it. Jonathon Jajou was more than incredible. Everything from his knowledge to making sure I had everything I wanted and needed, to being so so kind and sweet. He’s as professional as it gets but also puts you first, and getting to know you all at the same time. He made my first time car buying more than amazing and he was just an all around pleasure to be around. If I could give the man 6 stars I would. Highly recommend and so grateful he was the one I gotten the chance to work with! Thank you so much again for my 2021 Honda Civic EX and all that you do!
Susie Carver
★★★★★
7 months ago
My first time having a vehicle serviced at Frank Brown, but definitely not my last. People were very friendly and professional. I especially enjoyed talking to Robert the gentlemen who took me to work and picked me up to take me back to get my car.
Esther Edgar
★★★★★
5 months ago
We bought 2 cars from Frank Brown Honda and Smiley was so awesome to work with. He’s honest, patient and has great character. I recommend anyone to ask for Smiley and he’ll get you the best deal possible.
Tammy Cox
★★★★★
4 months ago
Brandon and Dee went out of their way to help us. We don't live locally but they made the buying easy. We were so amazed at the whole transaction. We were planning on buying from our local Honda dealer but with the way they handled the whole process we decided buying from Frank Brown Honda is what were supposed to do. We highly recommend them!,
Gerald Robles
★★★★★
3 months ago
Just recently bought a 2025 civic type r and mike brown made it easy . They sold me the car at sticker with no mark up and even delivered me the car out of town . He was a great amd honest sales men and I will be doing business again with them again later down the road . Much appreciated
William Hillis
★★★★★
3 months ago
This is how car buying should be! Our salesman Rob was wonderful and communicated every step of the process very thoroughly. Mr. Brown and his team at Frank Brown Honda have created a customer for life because of how easy the car buying experience was.
Stephanie Neil
★★★★★
3 months ago
I had a great experience here at Frank Brown Honda! I worked with Ricardo, who helped me throughout the entire process! He was incredibly helpful and made things as smooth as possible, all while getting me a great deal! I don’t live in Lubbock, and he was amazing with communication to work things out so that I could travel stress-free. As a first-time buyer, I’m glad Ricardo was able to help me out! I would definitely recommend him and this dealership to others; very quick, smooth, and efficient!
Paul Grover
★★★★★
3 months ago
Hands down, the very best Honda dealership in Texas! Very honest pricing with no surprises. Don't waste your time with other dealerships that advertise a low price and then add in their packages, increasing the price with items you don't want or need. We got a fantastic deal with the hard work of Smiley and Michael. If you are considering a new Honda, this is the place to get it! Thanks again to Smiley and Michael for your professionalism throughout our entire purchase process. You have definitely earned our business!
Tomas Rohatynski
★★★★★
3 weeks ago
Bought a new Honda Civic Hatchback here recently, worked with Deanndra. She did a fantastic job getting us exactly what we wanted! We got a deal that we are very happy with. Had a very good experience with Frank Brown Honda overall.
Anastasia Cruse
★★★
☆☆
Edited a month ago
UPDATE: they reached out to me and said they decided to reimburse me for the work done. I'm updating my review solely because of the owner. Maybe the used car salesman who helped me was just shady but the owner made it right. I sincerely hope that this was a one time problem. Just make sure you get the vehicle inspected before you buy if buying used. Thank you Mr. Brown, for helping out our family. BUYER BEWARE. Bought a used car on Jan 31st. This car was barely in our budget because we are starting over after job loss and near homelessness. But was one of our only options as we have had good experiences with honda as a whole. And knowing that Hondas in general are very reliable vehicles. Was told that the 100000 mile service was done so tires, tire rotation, alignment, and flushes of engine ect. When we took it for a test drive we were told to just make 4 right turns and that they weren't allowed to let us get on freeway. Drove it home and it's shaking. Come to find out the tires were feathered and cupped and it needed an alignment. In addition the service center at frank brown honda told us the only thing that was done to the vehicle was an oil change. No 100k service after all. After talking to the manager they finally agreed to pay for the tires considering we were lied to and told things were done to it that were not. I was driving it 2/17 to pick up my infant child and it dies. I was on the side of the road for an hour and a half waiting for a tow. That was my only form of transportation so now I have no way to get to class. Or for my husband to get to work. Towed it to the service center there and now they're saying the problem is going to be over 800. This vehicle had been in my possession for barely 3 weeks.
