Franks Auto Inc.

Loren Hoy

★★★★★

a year ago

Took my Trailblazer to Frank’s after discovering some real painful issues (like, almost nothing on the dashboard worked). Frank’s found the issue and got the necessary parts , repaired it, and delivered it back to me at a very reasonable price. Highly recommend,

Howard Cooper

★★★★★

a year ago

Frank's Auto is frankly honest and service oriented. I took our 2008 Honda CRV to Frank's because it was caughing, shuddering and had lost almost all "get up and go" at the Green Lights". Two other auto shops had looked at the symptoms, gave it a test drive (some times it wouldn't even start), but both shops told us they couldn't do $200 - $900 repairs without ordering and waiting for spare parts. We really needed the car in two days, so I drove over to Franks Auto. Just to see what they might do. The service specialist was their and overheard me telling the receptionist how urgently we needed the car. So, he stepped in and said, "We'll, Let me take a quick look at it to see what I can find." In half an hour he called and told us the car was repaired and ready for pick up. We went right back and the car was working beautifully. He said, "Who ever last serviced the car must have forgotten to reconnect the exhaust return sensor line. So, I just reconnected it. No charge!" Well I could think of a couple of places that had serviced the car just before the problem, but it wasn't Franks! This was the first they had ever seen my car. But, it won't be the last. Frank's is Frankly Honest and frankly service oriented!

rachel carpenter

★★★★★

2 years ago

This place is just the best! When I told them I had an Audi they were the only mechanics that did go ugh over the phone but instead they were like being it on in! They replaced my timing chain for a couple thousand less than the originally quoted me and then went above and beyond to fix some other things I had asked them about. When I took my car in for emissions it was going to take longer than expected so the owner even offered to drive me to work and pick me up when the car was done so I wouldn't be waiting there for a few hours. Very friendly and honestly the best customer service I've ever gotten from a mechanic or anywhere to be honest. I will be a lifelong customer for sure.

Thiago Ocaranza

★☆☆☆☆

10 months ago

Had my truck in there for about a month for a problem I ended up having with the wheel speed sensor. Ended up paying $778 for the diagnostic and they told me it was the abs controller and they don’t make this part anymore. I ended up getting one out of the junkyard and when I go to install the part, it doesn’t exist on my truck and is a part for a different sub model. I confronted them about the issue and have yet to get a response it’s been a month.

Kade Johnson

★★★★★

2 years ago

I was looking at a used car in North Ogden, but live about 2 hours away. Found Franks Auto online, saw their great reviews, and wanted to support a family business. I took the car to them for a pre-purchase inspection. They were able to get me in that day and did a thorough job checking everything out. They gave me an in-depth verbal and digital report of the vehicle condition, including pictures. Had a great chat with the shop owner while the tech looked over the car. If I didn't live 2 hours away, I would take all my cars to them. Shop has been around for a long time, so they must be doing something right! My experience was consistent with all of the other positive online reviews. I ended up buying the car and it's been great!

Angelia Kaiser

★★★★★

a year ago

I can't say enough good about this place. Very kind people and affordable. Moved here with a truck that had no AC. They found the problem immediately. That was a couple years ago. I just purchased a newish vehicle and had them check it over. They kept in touch with what was needed. Gave me the peace of mind I needed to drive with confidence of not breaking down. Only found one issue with the vehicle and had it fixed before the weekend. Thank you. I highly recommend Franks

Elisabeth Robertson

★★★★★

a year ago

We had a really good experience here. Our car was having clutch problems and they were able to fix it. We ended up having to bring our car back a few times because of other problems in that area and they were very honest with us and didn’t up-charge us at all. The work did take a week or more each time, but I think they’re just busy because they’re such a good business. We will be taking our car back if we have any problems in the future. It’s so rare to find an auto shop that really wants to help you and not just rake in the cash from you.

Kent Stringer

★★★★★

2 years ago

I first went to a dealership to have an exhaust and water leak checked. They did a full inspection of my car and found no problems but decided they should reseal my cabin. Would have cost me about $2,000. I brought it to Frank's to get a second opinion and I can't be happier I did. Not only did they find the cause of the leak (a blocked drain that they cleared for free) but they found an actual problem with my suspension. They had the work done quickly and the car feels better than ever. The texted report showing everything they found along with photos and having a number to text for updates is amazing.

Jessica Dorrance

★★★★★

2 years ago

Franks got me right in for new rotors after my steering wheel was acting wobbly when I would press on the brake. They fixed everything the same day and had my car out and driving smooth again. I would absolutely recommend Frank’s to anyone who is looking for a good mechanic. I felt like the price was fair, they were very friendly and efficient. Thanks for taking care of me!

Toby Scott

★★★★★

4 months ago

Love the people. Honest and down to earth. Their goal is to help me get the maximum number of miles out of my car.

Sharon Harris

★★★★★

a year ago

We highly recommend Frank’s Auto. They fixed our Mitsubishi suspension issues. They were by far more affordable than any other place that we had gotten a quote from. They did the job completely right and in a very timely fashion. Friendly and honest. We are moving two hours away, or we would take all our cars there.

Kevin Simmons

★★★★★

Edited 7 months ago

Great, straight to the point, honest service. Everyone I talked to was super friendly and just straight up nice people. I will most likely come back here to get my car fixed and looked at from now on. Edit: I've been in Ogden since November, and exclusively bring my car here. The owner is awesome and is happy to talk about the details of your fix, and explain exactly what's going on and why, with pictures. You may get a cheaper price elsewhere, but the piece of mind knowing that their work is quality is worth it.

Scott Ketchum

★★★★★

10 months ago

Honest and trustworthy! After getting new tires I was told by the tire shop I had bad ball joints and that they wouldn't do an alignment because it would be pointless without new ball joints (they wanted over $1000). Told them I was going to get another opinion. Franks Auto looked at my vehicle and said that they looked fine to him. I let him know what the tire shop said. He said sometimes shops say and do things like that. He took my vehicle to an alignment place he recommends and personally told them what he found and that he wanted them to do an alignment. He told me that the alignment place agreed with him and that my ball joints were fine. Frank's auto saved me $1,000 in unnecessary repairs from what those other shops would have charged me and did not try to lie and try to trick me out of $1,000 saying my parts were bad. I am not an auto mechanic but I am mechanically inclined some. And nothing that he told me sounded like he was trying to trick me. If I have any other auto mechanic needs I'll be returning and also recommending Frank's Auto to friends and family

Brenen Stoddard

★★★★★

2 months ago

Absolutely top tier service. I have been screwed over my mechanics so much in the past and I thought that would be the same here. They did such an amazing job though because I was so rude to them only for them to provide so much detail and help. Thank you Sean for dealing with me. You can really trust these people

Dustin Obray

★★★★★

3 months ago

I’ve been taking my cars and trucks to Sean “Franks Auto” for thirty years. Every time I take my car to get fixed Sean fixes something for free. He does an amazing job and fixes my car the right way. When I settle with Sean he takes money off the bill if it’s necessary. I know personally Sean has a lifetime of experience, he uses quality parts and always makes time to take care of my vehicles. If Sean is busy, I wait because I know Franks Auto is going to do quality work the correct way. Dustin Obray

Brandon Nicholson

★★★★★

a month ago

An honest down to earth mechanic shop. Great fast and friendly service at an affordable rate. This will be my only mechanic service that I'll use. Thank you to the team of workers of Frank's Auto Inc.

Tx22

★★☆☆☆

2 months ago

We had been taking our cars to Frank's Auto for years and felt they did a pretty good job. I took my Audi in to have the brakes changed and it was quite expensive (which I expected). Frank's charged me for OEM brakes but put on after market brakes made by a third party. I didn't realize this at first, and took the car back in and told them the brakes were squeaking like crazy. They told me this was normal and keep driving on it and it would eventually go away. I then realized they put on aftermarket brakes and charged me for the Audi OEM brakes. I confronted them about this and only then did they switch out the brakes and put on what I had originally paid for. So, they basically were trying to pocket the money and cheat me. I took pictures of all this. We have never been back. 2 stars to account for all the quality work they used to do for us, but it's unfortunate they (1) tried to cheat me; (2) didn't come clean the first time there was clearly a problem; (3) only fixed the problem when confronted with proof.