Fred Anderson Acura Service

Kay M

★★★★★

Edited 3 weeks ago

I relocated back to South Carolina in January. I needed to have my Acura serviced and I decided to give Fred Anderson Acura another go. From the moment you pull in You’re met with professionalism, and great service. Evan one of the Service advisor have provided me on multiple occasions with excellent Customer Service. He makes it easy for you to leave your vehicle and Trust that the service will be done efficiently and timely. Fred Anderson is the only dealership that I’ve ever patron that has provided a video detailing the services provided, and any recommendations. I am very impressed and I plan on continuing to have my car serviced for any future needs.

Bryan Kaye

★★★★★

5 months ago

I recently brought my Acura RDX in for a transmission service, oil change, and rear differential service, and I couldn’t be more pleased with the experience. Tom Elgin was knowledgeable, professional, and took the time to explain what was being done and why each service was important for long-term reliability. The work was completed efficiently, and the vehicle now runs noticeably smoother—especially the transmission shifts and overall drivability. It’s clear they used quality fluids and paid attention to detail. The shop was clean, communication was great, and pricing was fair for the level of service provided. Highly recommend them for anyone needing maintenance or drivetrain service done right the first time!

Lin Marie

★★★★★

3 months ago

I am new to the area and went to have RDX serviced at Fred Anderson Acura. My service advisor was Tom Elgin who was awesome!! He explained how the service department worked, had the requested service completed and was out in an hour. He checked to see if I had a recall and asked me to look at my old service records to see if 2 items had been done in the recent past. They had so I'm good. I'd highly recommend Fred Anderson and speaking with Tom.

Zhiling Spicer

★★★★★

2 months ago

Very much thankful for services and recommendation! They sent me inspection video and walk through each inspection they have done. They were not asked nor paid for tire inspections. They found a major problem about one tire ( all 4 tires are brand new from somewhere ). We are so thankful for their technicians and staff who are there doing great services! Highly recommend them!

Derek Curry

★★★★★

a month ago

It was an absolute pleasure being serviced by Carrie at Fred Anderson Acura. She was extremely professional. She got me in and out within an hour. She has honest and didn’t attempt to up sale me on things I didn’t need fix. She was fantastic. I’ll definitely return to this dealership for service

Scott Malcolm

★★★★★

3 weeks ago

First service visit to Fred Anderson Acura since buying an MDX. Simply put: Quick & Easy! Tom Elgin greeted me and took care of everything. Car was ready before I expected. Great experience / Great First Impression!

joel hinton

★★★★★

2 months ago

I only have my oil changed at Fred Anderson Acura. It’s always a great experience. The service was done in a timely manner and the process was smooth. Big thanks to Evan for his Professionalism and friendliness. He makes the whole visit easy and enjoyable.

Ayush Ghosh

★★★★★

3 weeks ago

I own a 2016 Acura RDX FWD. I've owned it since 2019, we mostly take it to this dealership service department for oil changes, tire rotations, and other maintenance items. They've always done an excellent job servicing our vehicle every time we bring it to them. Highly recommended!

Shavia Lewers

★★★★★

4 months ago

I came in for service on my Acura MDX, and from the moment I pulled in, Tom was exceptional. He was warm, considerate, and communicated everything clearly throughout the entire process. It’s rare to find someone who genuinely cares about the customer experience, but Tom exceeded every expectation. His professionalism and attention to detail are the reason I will continue to stay with Acura. Thank you, Tom, for making my visit smooth and stress-free. Highly recommend!

April Keasler

★★★★★

3 weeks ago

Second time getting my RDX serviced here since purchasing, and they are great. My car always leaves in great shape, and the service manager Tom makes sure all his customers are taken care of.

Hgvl

★★★★★

Edited a month ago

Have had a great experience bringing our MDX for service at Fred Anderson Acura. Transparent and friendly crew. Tom Elgin has been my main advisor and is easy to work with. Highly recommend.

Randy Candler

★☆☆☆☆

7 months ago

I brought my car in for service and while it was on their lot, it was vandalized by someone in their parking area. They provided a loaner and repaired the physical damage after month, but the service experience since then has been unacceptable. Not only were key services left incomplete — including a four-wheel alignment and front suspension check — but I was told the entry camera computer, which should fall under warranty, would not be covered. Now they expect me to pay $3,000 out of pocket for a repair that clearly should not be my responsibility. To make matters worse, when I picked up the car, there was still broken glass left all over the back, showing a complete lack of care and attention to detail. This experience has completely destroyed my trust in Acura and Honda. I will never purchase another product from them again.

Santoine 112

★★★★★

2 months ago

Unfortunately at this moment I do not remember the two gentlemen's names that assisted me. Yet the auto service center have two gentlemen that have helped me on two different occasions and they have provided excellent service. They even insured I had a temporary vehicle to go home in though I left my car keys and my garage door opener in the car. They provided me with the best knowledge wonderful assistance and a strategy to achieve exactly what I was trying to accomplish. So I shall see them again in a few months. To complete my mission. And I thank them both beyond measure. And hopefully this time I'll actually get some sleep first prior to coming there.

Dan Collins

★★★★★

a month ago

I had an all around superior experience at Fred Anderson Collision. They combined excellent workmanship with fine customer service. My service agent, Austin Campbell, was attentive, very courteous, and knowledgeable. I was particularly impressed with how they handled 90% of the communication with my insurance provider.

Devin White

★★★★★

a month ago

The best experience I’ve ever had with a business. I was having major issues due to a recalled part. Apple tree Honda gave me a terrible experience.. and tried to close my recall. Thanks to Trent Landreth and all of the wonderful, honest, and hard working crew at Fred Anderson my car was taken care of completely. Not only was my recall serviced and covered, but they did a thorough inspection of my vehicle and sent me an explanatory video giving me a true assessment of my cars condition, as well as possible upcoming parts I’d want to replace, but with no pressure at all to do them now. Just honest inspection and hard working people . I am so thankful and will bring all my business back here.

Adrienne Weber

★★★★★

5 months ago

They performed a pre-purchase inspection for me on a salvage title RLX Sport Hybrid I was interested in. They thoroughly inspected it, provided a video of underneath, and provided quotes on potential requires future repairs as well. They also took care of an open recall fuel pump issue free of charge. A loaner was provided so we were able to enjoy the afternoon in Greenville while we waited. The whole process took only about 4 hours. I ultimately did purchase the vehicle from a smaller dealership down the road, with peace of mind that I was making a sound investment. Great experience overall from Trent and the rest of the team!

Kelly Barnes

★★★★☆

a month ago

Fred Anderson Acura is great. Everyone is very nice and helpful. I took off 1 star to make sure they read this- when I showed up I was told I didn’t have an appt. I called last week (2/2) to schedule an oil change. To be honest, I didn’t feel the person making my appt was on top of things, but I felt they could make the appt. Thankfully, they managed to squeeze me in- I live well over an hour away. Trent was great about it. I give this location 5 stars but the call center scheduling division zero stars.