Friendly Auto Body & Towing, Inc.

Tinika Croutch

★★★★★

6 years ago

I took a trip to Hartford, CT from NJ. The last day that I was there my car alternator went out. Friendly tow service picked me up and dropped me off at the house. The next day they fixed my car and sent me on my way back to NJ. A couple days later I had another issue with the car. I called friendly back a spoke with Tom. Tom understood my situation and guarantee his work. I thank you all for your honesty. Not to many auto repair shops are honest. Especially to women you doesn't know to much about cars. I would recommend any of my family or friends to this business in a heartbeat!!! Great Business to go to!!!

Steven Labbe

★★★★★

7 years ago

My experience at Friendly Auto Body was exceptional. The work was finished on time and the final bill was below the original estimated cost. The quality of the repair seems excellent. I would not hesitate to recommend Friendly to anyone in need of their services.

sabina davoren

★★★★★

6 years ago

I've been going to Friendly Auto Body for a long time, every time I need body work on my car it's done fast and they are very helpful and honest. I just recently got rear-ended and the car was fixed within a week, and they also did a great job. Also I'd like to add that Tom and the rest of the crew are very friendly and they try to help as best as they can. I will recommend Friendly Auto Body to my friends and family.

Ed Patterson

★★★★★

5 years ago

Many thanks to Tom and the Friendly crew! They took my found stolen car with $9,300 in damages, and made every step in the repair and customer service very pleasant. My car is even better than before! Tom & his crew at Friendly's are kind, thoughtful and are skilled with precision. I'm a fan and recommend anyone for car repair. Kudos!

kirti kewalramani

★★★★★

6 years ago

I was stuck in the highway on a Thursday night 20 mins outside Hartford. My insurance company was taking hours to send a tow truck. Based on Google reviews I found these guys and they came in less than 1 hour. Moreover Carlos who got me was very friendly very honest and told me the seriousness of the damage of my car. When I agreed to let them fix it, they took detailed pictures of the damage and showed me honest quoted of the parts. They negotiated used parts for me and kept at it until my price was low. They were super friendly and supportive the whole time. They even agreed to help with a bumper clip with no extra charge and they helped me fix my left turn lights when I came back. If there's anyone that believes in the customer first it's these guys. They were great and trustworthy.

Jessica P.

★★★★★

11 years ago

My dad referred me to Friendly auto body due to an awful experience with another repair shop that my insurance company pushed me in to even though the accident wasn't my fault! Once the other party that was involved in the accident took 100% fault, my vehicle was towed away. The main damage to my vehicle was all rear end and once estimated, the total to fix my car was approx $4,000. From the very beginning, I was informed of what was going on and how long it would take. It took 12 days for my car to be fixed. While being fixed I called in about 2-3 times and the owners never seemed bothered by me checking in and always gave me an update. I even dropped in surprisingly one day to check on things and I was even able to see the progress being done on my car! Bottom line, I was given the right expectation from the very start. No games, gimmicks or false promises and the best part, my car looks absolutely amazing! This is a family own shop that has been in business for over 30+ years. I plan on recommending Friendly Auto Body and Towing to anyone and everyone who needs there car repaired. Thanks again to the entire staff and family, I am 100% satisfied with the results!

DORIS BARDALES

★★★★★

a year ago

No one wants their car towed but if there's a place to get your car back, I'd say Friendly Auto Body & Towing is the spot. The staff their, especially Tom, responsive, kind and willing to help. Thank you! Still cost me a bit $$ but it did hurt less when the process was quick and easy.

Leticia Castro

★★★★★

2 years ago

Incredibly reliable. They answered my questions in a respectable time. The service team is fantastic. I have zero complaints. I am so happy with the work. My car runs incredibly and looks like new. I will recommend Friendly to everyone I know

Sanar Janes

★★★★★

2 years ago

Highly recommend!! I walked in to amazing customer service with questions about body damage on my vehicle and I must say they went the extra mile to take care of me! I’m beyond happy with the results and I will be using this company for all my car needs!! Thank you Friendly Auto Body & Towing Inc.

Sea Bass

★☆☆☆☆

a year ago

They’re actual thieves who make their money by holding normal people’s property hostage. They towed my car while I was being shown an apartment. Property manager refused to reimburse and so did the “friendly” tow truck company. Get a real job and stop harassing hard working people that actually contribute to society.

Guillermo Irizarry

★★★★★

a year ago

AAA dispatch willfully neglected my towing request for 12 hours, and I called Friendly. In 15 minutes, Miguel showed up with his truck and delivered my vehicle to my auto shop. Miguel patiently interacted with the office manager and parallel parked my oversized SUV in a narrow driveway with mind blowing dexterity. When I realized that my car key had fallen out of my pants pocket and was back at my house, Miguel drove me back and then personally delivered the key back to the shop. He said my house was on his way, which was partially true. His patience, courtesy, and helpfulness, however, went well above and beyond even high expectations. I give Friendly and Miguel my highest recommendation.

John Jason

★☆☆☆☆

3 weeks ago

terrible service stolen and missing items from my vehicle after getting it back they refuse to give me my belongings

Cat Orientale

★★★★★

2 years ago

Joe Miano, the owner, is extremely kind and knowledgeable about cars. He truly cares about his customers and it shows- he goes the extra mile to help them in all situations. He inspected my car after a serious accident when I told him my brakes had failed and he was very patient and stored my car for free when no other shop would as I decided what to do with my car after the accident. Also, he is always honest and fair when it comes to the price of car repairs, they are a trustworthy family business and take their clients concerns seriously, they listen to you while providing high quality service. I highly recommend their shop- don't bring your car anywhere else!

Jaclin Das

★☆☆☆☆

11 months ago

Bad people. Called the owner after hartford police got my car towed for parking on trumbull street on Saturday at 8 am. When I parked, no signs were there, and I'm sure there wouldn't be other cars parked on that street if signs were actually there and they did a good job of letting people know. Anyways, when I got to this place, apparently they are closed on the weekends. So how the hell did you tow my car on Saturday? The guy on the phone was telling me they are closed on weekends and this and that blah blah... my brother saw someone in the back and spoke with them. They guy told my brother $138 to get my car out. But I accidentally told the owner on the phone 150, so then they spoke on the phone and the guy on site goes my bad I said the wrong number. SCAM SCAM SCAM! this is how hartford makes it's business. I can't wait for Hartford to go down even more. Filled with shady people doing shady business, starting with the police as main culprits.

Shakara Hudson

★★★★★

a month ago

Tom was so nice, helpful and friendly. Showed concern and offer helpful solutions to my problem. Great company!!

Tom Breitkopf

★★★★★

a year ago

They cost a little more then the other places I called, however the ratings on here were way better. They knew what they were doing, they were quick, they were very focused on not causing my car any damage (my brake was seized). I would have paid a few hundred more for that kind of service. Honestly it felt like a luxury tow if there is such a thing. I will definitely use them and recommend them in the future.

Al Godbee

★★★★★

a month ago

I can’t say enough good things about Friendly Autobody and Towing. They took on a job that several other companies wouldn’t even attempt, and they handled it with professionalism and care from start to finish. A huge thank you to Miguel, who went above and beyond to help me during a really stressful situation. He was patient, knowledgeable, and made me feel like my situation truly mattered. It’s rare to find people who treat customers with that level of respect and kindness. If you’re ever in a tough spot and need a towing company you can actually rely on, this is the team to call. Honest, dependable, and willing to do the hard jobs others avoid. I’m incredibly grateful for their help.