About Business
Residents of Hartford, CT, Hartford have long trusted Monro Auto Service and Tire Centers for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto repair shop, Brake shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.5/5 rating with 294 reviews. Throughout Hartford, and particularly in Hartford, CT, Monro Auto Service and Tire Centers is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Monro Auto Service and Tire Centers for any Car Repair inquiries or to schedule a visit to their Hartford, CT facility.
Google Reviews
Yaritza Oliveras
★★★★★
a month ago
Man at the front desk was very helpful and pleasant to work with. Had an appointment for 9am and was informed due to many call outs I might have to reschedule. But that was something that wasnt possible for me so he made it work and had my car done in a timely manner. The person who worked on my car was also great he double checked all his work and after taking it for a test drive he was not fully happy and made some adjustments. Will definitely be back for future work. Thank you
Omar Acevedo
★★★
☆☆
a month ago
This place is a mixed bag. The guy at the desk is great. He's kind and friendly, and makes you feel at ease. I had a negative experience with a mechanic, though. He scolded and swore at me for an error that was admittedly equally the fault of all parties. I get it, it's frustrating to do a bunch of work and then have to undo it. But you should never swear at a customer.
Kathleen Dubuque-Gallo
★★★★
☆
3 months ago
I had an emergency issue with my '01 Acura TL. The car blew a seal. The mechanic showed me the seal and how it was cracked in 2 places. The care and transparency was top-notch. The quality of work is 10/10 because the car is running as it did prior to the oil issue. (Legit, the car went thru almost 5L container of oil to drive 2 miles home from work.) I gave them a 4 star only because I thought I would have gotten a text or phone call that the car was ready. They DID give me a window of time, which is why I left and came back around the duration they gave me. Upon arriving, the car was ready. I was treated with respect and kindness being a female in an industry typically known for male mechanics and that made me feel good about going there. I recommend them.
David Bergmann
★★★★★
2 months ago
Monroe was very good. I needed the rear brakes services. It was easy to set an appointment online and the people at the shop were friendly and helpful when we brought the vehicle in for the work. It was more expensive than I would have thought but prices are going up all the time. They had it ready in our required timeframe. They pointed out some other concerns on the vehicle and were fine when I said I wanted to hold off on doing those now. I would recommend them
James Braun
★
☆☆☆☆
3 months ago
Price gouging at it's finest. My ex-wife's car actually needed a right rear wheel bearing and front passenger ball joint. Was told it also needed rear axles and brake pads. I'm a master tech and know exactly why they said that. It's because those parts are coming off during the wheel bearing replacement anyway, so why not rack up the costs? The pads, calipers, and rotors are less than six months old. When I heard him say pads I knew the attempt to gouge was coming. Actual cost to get the two things that needed fixing was $850 at the shop she had it brought to after Monro. She's also getting tires for $1,350 at another shop. Total cost to my ex-wife is $2,150 when she brought it elsewhere. Guess what this Monro quoted her for the job with all the unnecessary stuff added in.....$6,100. I worked at Monro once and the location I was at was honest and did only what was necessary. I enjoyed working there because I felt that we were helping people out that didn't have much in the way of finances. This particular location should be shut down or the people pricing the jobs should be fired. Absolutely immoral to try and rip a female customer off in that manner.
Victoria Hayward
★★★★★
Edited 2 months ago
The very kind man behind the desk was so personable and he helped me to understand what needed to be done, and also really helped with the cost. The service is quick, in and out and very reliable and trustworthy, not out to just get money from out of your pocket, they really truly want to help you achieve the safest and most reliable vehicle for your safety and others! DO YOUR BUSINESS HERE!
Zack Williams
★
☆☆☆☆
5 months ago
Arrived at the shop at 8:46am to have a tire replaced. Granted I did not have an appt but I was driving an Enterprise rental and Enterprise had directed me to this shop, since they have a contract with them. I brought the car in at 8:46 and explained to the staff the situation. They explained to me it would take an hour since I didn't have an appt. I agreed and waited. I didn't get the tire replaced until 11:00am. During this time period I did ask a few times about the status and all I got in response was that the technician was working on it. When I finally peaked back at the workers area, the car hadn't even been lifted yet. When I asked, they said the original technician got stuck on the hwy and was on the way back and that's why it took so long. Staff proceeded to tell me I was lucky they did the replacement since I didn't have an appointment. If the staff had told me they would take 2hrs to replace a tire, I would've simply said no thanks, and went elsewhere. But I stayed because he initially assured me it would take an hour. Very unprofessional shop. Strongly recommend finding another shop if in a hurry or not dropping off to pick up. They will make you sit there for hours waiting.
Savannah Stewart
★★★★★
4 months ago
The team was great. They gave me excellent advice over the phone, had a tire readily available and gave me fast service. I would have been stranded on the road without them, but they turned what would have been a horrible experience into a rather pleasant day.
celeste Foy
★★★★★
2 months ago
Bill has been great this week he had to see me twice cause two separate times a tire popped and he was quick and always honest he recommended work on suspension so I would stop wearing out my tires so quick and I truly appreciate his professionalism and honesty
Frank West
★★★★★
Edited 4 months ago
William was awfully nice. Very cordial it was a delightful experience. All the gentlemen there were very professional. Looking forward to visiting your company when my car needs utter odds and ends. Thank you. Sincerely, Alan Simon
John Martin
★★★★★
a month ago
Very professional and great customer service! Have brought multiple cars in for service and have had a wonderful experience every time!
Flawless Moda
★
☆☆☆☆
5 months ago
It is with great sadness that I come here to express how sad I am with this workshop. I came here 2 weeks ago to have my car, a "Subaru," issued and I failed. Until then, everything was fine. I asked the workshop to repair the problems that made my car fail. They simply repaired the car, and the problem was not resolved. "And they returned the car to me with the problem unresolved." I picked up my car and drove off the same day. I returned to the workshop, explaining that the car had the same problems and that nothing had been resolved. They saw that the problem continued. Unfortunately, no one took responsibility. And because I saw that they ignored me, I drove off because I noticed that they did not want to take responsibility. "And one of them told me to bring your car another Monday," and I took my car another Monday as agreed, and they gave me another quote of $3,470. In short, I spent all that the first time because they could not solve the problem. of my car $847 dollars. I paid but it was empty, it hurt me a lot because I felt like I had thrown my money away, I only have the following to say to you: may God continue to bless your business and thank you very much.
Nancy Taylor
★★★★★
Edited 3 months ago
Bill is the BEST! Makes miracles happen when I am in desperate need of a tire repair. Highly recc the service here. Honest, patient. You may have to leave your car but it comes back in better shape than when you left it.
Bri Ja
★★★★★
2 months ago
Victor was an amazing tech! William was friendly to my son and we felt very cared for during our service! Would highly recommend!
Keonna Mathis
★
☆☆☆☆
a month ago
Horrible customer service. Walked in, white guy with grey hair did not great me or give eye contact. Went in for a headlight and all he said was “my guys are all tied up right now”. No day or time to come back, just rude. If you don’t like what you do change careers
Freddy F.
★
☆☆☆☆
a year ago
DO NOT COME HERE! I had an appointment at 11am for an oil change, they told me to wait 45 minutes, THEY NEVER STARTED THE SERVICE. I waited 2 hours and NOTHING! I told the manager that I couldn't wait any longer, and he told me that he was NOT interested and that I could leave. THIS IS A DISGUSTING SERVICE. Go to other places, don't waste your time here, people come without an appointment and they serve them first. SAVE TIME AND BAD TIMES.
Constance Wells
★★★★★
2 months ago
Great service. Friendly. The wait time was fine. Happy with my oil change. I would recommend Monroe for oil change.
Eric McGuire
★★★★★
5 months ago
These guys are great! Have been taking my car here for a while, sincere and honest people with quality work. Neighborhood feel. Shoutout to Florencio!
Nichelle
★★★★★
11 months ago
This is by far my go to spot to get my car serviced. The wait time isn’t bad at all, they are quick & efficient. All the guys there always make me feel welcomed. I know my car is in good hands when I come here. Special shout out to Bill, from day 1 he has always done an outstanding job with every visit. His expertise & humor is definitely the reason I continued coming back to this location. 10/10 for all the service provided by these guys.
Rachel Campbell
★
☆☆☆☆
3 months ago
Not sure where the disconnect is with this business but I badly needed an oil change before driving back to VT and scheduled an oil change with place online for first thing in the morning. When I arrived for my appt after receiving multiple appt confirmations I’m told they couldn’t do it.
