VW of Hartford

Özge Ural

★★★★★

a year ago

Today, I came in for my car’s 10,000-mile oil change. The service was extremely attentive they took care of me from start to finish, answering all my questions humbly and handling the entire process smoothly and safely. In particular, the fact that they answered every single question I asked with a smile and without ever getting tired made me feel secure. Their level of attention, care, and overall satisfaction was outstanding, and I would definitely recommend them. Thank you for everything 🙏🏻🙏🏻

Jack Straw

★★★★★

9 months ago

I’ve bought countless cars from Valenti’s Watertown location over the years. I recently moved to a job in Hartford so I decided to give their Hartford location a shot. Glad to see that the great customer service carries over from Watertown. Sales and service have been a breeze. Can’t recommend enough.

Micaela Veronese

★★★★☆

3 years ago

I bought my Jetta back in 2018 from here, and just recently a Tiguan R line. Anthony was awesome when it came to buying my new Tiguan. I walked in only wanting to see that vehicle (I had done my research) and he didn’t pressure or try to sway my decision at all. Really nice guy.

Joe St. Amand

★★★★★

9 months ago

I have referred several friends to VW of Hartford Sales and Service. Every time they do a great job.

Anthony Kim

★★★★★

a year ago

I had a fantastic experience at the Volkswagen dealership for my recent oil change. The service was incredibly fast and efficient, which was a huge plus with my busy schedule. The staff specifically Trey was friendly and professional, making the entire process smooth and stress-free. They took the time to explain what they were doing and even provided a quick inspection to ensure everything was running smoothly. I appreciated their attention to detail and commitment to quality service. Highly recommend this dealership for anyone looking for reliable and efficient car maintenance.

michael dean

★★★★★

10 months ago

I recently had to bring my Passat in for a turbo replacement, and even though the service department was really backed up, Trey W. went above and beyond to help me out. He managed to get my car in earlier than originally promised, which was a huge relief. Throughout the whole process, Trey was incredibly professional, kept me informed, and really helped ease my concerns about such a major repair. It's rare to find someone who's not only knowledgeable but also genuinely cares about the customer experience. Thanks again to Trey and the team for making a stressful situation so much smoother!

Gregory Carrington

★☆☆☆☆

a year ago

Worst service department. Had my vehicle, needed a new engine. Car in 4/17, out NOVEMBER 11Th!! They could not fix the car and after all this time, it’s returned filthy, making noise in the motor and filthy. They got grease everywhere, driver seat is bad. I have a mountain of out of pocket expenses because of their incompetence. I was told not they are not going to repair anything else and that’s that. DO NOT BRING YOUR VEHICLE HERE!

Jill Kozieradzki

★★★★★

5 years ago

5 stars for Ty from VW of Hartford! Ty was amazing from the start. He was very pleasant to deal with and always made sure I was happy. I highly recommend working with Ty. He made himself available throughout the whole car shopping/buying experience. He went above and beyond. I purchased a 2020 VW Tiguan and it’s AMAZING! You will not be disappointed.

B

★★★★★

5 years ago

My salesperson Ty absolutely made the experience for me. He was courteous and knowledgeable about every aspect of the vehicle, and at no point did I feel pressured to buy anything that my heart wasn't set on. He made sure that I was 100 percent satisfied with my experience, and made follow-ups conversations that left me feeling assured I was taken care of. I will recommend people to VW of Hartford and specifically to Ty anytime I get the opportunity or inclination. Thanks again.

Jerry Hoglen

★★★★★

9 months ago

Just got my car serviced here and was really impressed. The guys were super helpful and didn’t try to oversell me on anything I didn’t need. They explained everything clearly and got me in and out pretty quickly for my oil change. The waiting area was comfortable and the whole place seemed well-run. They even gave me a heads up about some maintenance coming up soon, which I appreciated. Honest, fair pricing and good work - exactly what you want from a service department. Will definitely be back next time my VW needs work. Highly recommend!

Bert Grenier

★☆☆☆☆

5 months ago

Called and made an appointment today to test drive new Tiguan with General manager Brian. I get there for my 10am appointment and Brian tells the car is Sold per the phone. Now he said he sent me an email while I was driving ! Now wouldn’t it been better to call me so I didn’t waste a hour of my time?

Robb Coutinho

★★★★★

6 months ago

My wife and I had a great experience with Joe Maxwell at Mitchell Volkswagen. He really knows the vehicles inside and out and made sure all of our questions were answered. Joe was super friendly and easy to work with, and he went out of his way to help us find the best payment options for our budget. We left feeling really good about our purchase and we highly recommend Joe if you’re shopping for a VW!

Akemini Ekpo

★★★★★

4 months ago

EXCELLENT SERVICE! Technicians were so kind and polite! Were not trying to make a quick buck, but actually solved all my issues, and I was a WALK IN! My whole family and friends will now only bring cars here! You guys are amazing!

Lindsay

★☆☆☆☆

5 months ago

‼️‼️‼️WARNING‼️‼️‼️DONT SERVICE YOUR VEHICLE HERE‼️‼️‼️ On 9/9/25 I brought my 2019 Volkswagen Jetta in for a regular Oil Change as well as a test drive to try to figure out why my car was making a grinding/rubbing noise coming from the front driver side when going over bumps. After waiting for a little over a hour they said they couldn’t find anything wrong with my car and wanted to charge me a diagnostic fee plus tax which I declined. I paid for my oil change and continued my day. Later that day I took my car to Firestone for a diagnostic and they found why my car was making the grinding noises along with a major oil leak in my oil pan gasket (I have pictures) and some other issues which was not mentioned by Volkswagen. The Oil Change/safety inspection was never performed on my vehicle by Volkswagen like they claimed they did. When I left Firestone I went back to Volkswagen and asked to speak to the service manager to try to resolve this in a civil and professional manner but he refused. DON’T service your vehicle here!!!!!!! The service manager John Ramos is a COMPLETE JERK AND HIGHLY UNPROFESSIONAL/RUDE!!!!! HE DOESN’T CARE ABOUT HIS CUSTOMERS AT ALL!!!!!!! Safe to say I will NOT be coming back here which is to bad because I’ve had my car serviced here MANY times over the last 3 years

Gabrialle Marocchini

★★★★★

5 months ago

Best service experience I have ever had! Walking in to the service department I was greeted instantly by the service manager and advisor! The service advisor Trey and the manager John are very knowledgeable and make sure you are aware of everything happening with your vehicle! I left with every question answered and a smile on my face!! Thank you Volkswagen of Hartford!! I highly recommend servicing your VW at this location!

Jennie (Unity1)

★★★★★

a month ago

Super convenient location. My car Sprang a coolant leak between Mass. and VA. Happened close to this dealership, which is fortunate for my 1998 VW. Have been polite and helpful with a complex situation. Near an Enterprise also. All that one could ask for...other than not breaking down in the first place!

Edward ortiz

★☆☆☆☆

3 months ago

I’m writing this review to share my experience at Harte Volkswagen of Meriden, which was unfortunately very disappointing and a complete waste of time. I went to this dealership specifically interested in a Mazda 3 that was listed in their inventory. I worked with a salesperson named Matt Rinaldi and completed a credit application for that vehicle. After waiting over a week, I was told that the Mazda had been sold and that I should look at other cars in their inventory instead. I pointed out another similar vehicle, but after another couple of days, I was told that the bank would only approve me for one specific car: a Volkswagen Taos with 65,000 miles, which I clearly stated I was not comfortable buying due to the high mileage. I was then pressured to take that car, being told that no other dealer would approve us, that this was the “only option,” and that our credit would be “dead” if we didn’t take the deal. When I declined, the finance manager (also named Matt) became extremely unprofessional, raised his voice, and spoke in a very aggressive and intimidating way. At that point, I had to end the conversation. No customer should ever be treated like that for simply choosing not to buy a car. To make things worse, we later went to BMW Hoffman Waterbury, where we found the same Mazda 3, in better condition and at a better price. The sales representative Kimberly Bruno was extremely professional, respectful, and transparent throughout the entire process. She helped us get approved without any manipulation or pressure, and we were able to complete the purchase smoothly. This experience made it very clear that Harte Volkswagen was more interested in pushing a specific vehicle than actually helping the customer. I would not recommend this dealership based on my experience.