Friendly Auto Service

Kay B

★★★★★

3 years ago

This was my first time at this place and i will be back! They are extremely reasonable and does good, fast and reliable work! I was scared because I am a woman and you know the rumors about women being overcharged, well not here! Chris was amazing and everyone that works there live up to the name of the company. Take your cars here, i promose that you won't be disappointed!

L.M. T.M

★★★★★

2 years ago

I highly recommend this auto shop to anyone!! I've been searching for a good place to take my personal cars without getting cheated and overpriced, but the manager Bill at this shop is well versed in what he does and treats everyone with respect. The mechanics under the manager have nothing but great things to say, and they do their job well! VERY EFFICIENT PLACE. I'm about to see if I can bring all of my business vehicles to get serviced next. Great place for anyone and any vehicle, they can do it all!!

I am In charge

★★★★★

5 years ago

Wow. I am so impressed. Chris treated me with respect, understanding, handled everything wrong with my car, and gave me an incredible price... I have found my new shop. As a woman, my stomach always gets tied in a knot when I need a car repair... I walked in, I was immediately put at ease, and treated with kindness and a very very fair attitude. They were very helpful, and had a great turnaround time.

Desire Smith

★★★★★

8 months ago

Been coming to this place for years…very friendly & very professional. I have yet to have any bad experiences. Prices are very reasonable as well.

G W

★☆☆☆☆

Edited a year ago

Not a happy customer at all. Very disappointed, I picked my car up in a worse condition. I brought my vehicle in for service which was for new brakes to be installed on the front (calipers, pads, rotors) and rear (drums, shoes, hardware). After dropping my vehicle off, I was called by the shop and they told me to pickup wheel cylinders, but when I arrived with them I realized they thought I was the owner of the WRONG car and my vehicle did not need them, I was returned the cylinders after the work was completed. When I picked the vehicle up after new parts were installed it was clear to me that the brakes weren’t installed well, my brakes were rubbing and the pedal was soft. I called and returned my vehicle again so they could fix what they should’ve already corrected. To my surprise when I picked my up vehicle today the shoes weren’t rubbing, but there was a new problem: the front end is now shaking violently when I brake. I called and I was told that the “rotors could have came warped, or it’s the ball-joint/control arms” which is unlikely and that “we will warranty the rotors when you bring it in for the control arms to be worked on”. What the evidence leads me to believe is that your techs damaged my rotors during installation the first time it was completed incorrectly and now you’re trying to get more work out of me to fix the damage you caused. I advise that the company owner reach out to me. Called the shop 9/3/24 after the owners response and Nick the owner was not available. They don’t know when he will be in and they do not have a number for him.

Shirley Neff

★☆☆☆☆

6 months ago

I'll give a noStars getting the price of the phone and buy my own parts.And soon I got there for my appointment.He charged me $30 dollars for some brake cleaner.

Living Green

★☆☆☆☆

9 months ago

Worst shop and most dishonest shop I have ever been to. One of the mechanics never came back to work after I confronted him about my caliper bolt being loosened on my Cadillac. Bryant the manager purchased a firebird at very low cost from me after seeing it for sale and offered to put a v8 engine in because I already had a v-8 chastityput on which lifted the vehicle an inch in the front and an inch and a half in the back and cost me 3500 with documentation at KEYS AUTO ON GRATOT so that one day I would put the v8 305 in! + trans. I had the car about 14 yrs. never wanted to sell but he offered to do what I could only dream atm. both efforts of work done to my Cadillac and a 01 jeep terrible work that put my life and others lives at risk on the road due to lack of knowledgeable mechanics. My jeep shook worse after the passenger side wheel baring and ball joint where replaced. IT WAS NOT the death wobble. I did not think twice to go through the hassle of reading reviews or CHECKING a few other people’s complaints about the work that was done

Maria Koch

★★★★★

11 months ago

We were traveling from Michigan to Florida when our check engine light went on in Florence, KY late at night. We rented a car from the nearby airport and left our car at Friendly 1 in hopes that they’d be able to look at it while we made our way down to Florida. They fixed our car while we were in Florida and kept in contact with us. I don’t know what we would’ve done had we not broke down in that area! Thanks Ivan!

Michael Sanders

★★★★★

Edited 7 months ago

I need a brake lane fix, and they took care of me 100% I'm very satisfied n it was very affordable. I recommend coming here really friendly.

Joann C

★★★★★

10 months ago

I took my vehicle in to get a broken wheel stud replaced. My vehicle is problematic in design and they were very nice in trying to make it fit before having me go out and buy additional parts. They were also fair in pricing for the additional work that they had to do.

Carla Durr

★★★★★

7 months ago

I would definitely recommend them they are very helpful treat you very kindly and they are very knowledgeable Jeremy is very helpful he went over and beyond to help me saved me from spending a lot on my repair

Michael Piotrowski

★★★★★

8 months ago

I personally have not went here for my own car repair yet. But have sent numerous family members to get their cars repaired (after a friend referral) this place has done top notch work to my relatives cars. I would highly recommend this place for your mechanical work if you need it done for an affordable price

Jamari

★★★★★

4 months ago

Shout out to Friendly’s and the team great customer service came here a couple times to get some work done haven’t had a problem ever since can always call for advice or if I need anything done thank you guys!

Ana Lassere

★★★☆☆

5 months ago

I called for a quote on replacing my car’s front brakes pads (I would supply the rotors and brake pads). I was told labor would be $240. I asked how long would it take in labor, and was told 4-5 hours. I made an appointment for September 22, 2025 at 8 am. I arrived and was told by the manager. He told me the mechanic does not arrive until 9 am. I told him he should have told me before making the appointment. Finally I saw the mechanic take my car in at 9:10 am. I decided to take a walk. I then missed their phone call at 9:53 am. A voicemail was left saying my car was ready. I went and paid $240 and took my car. I called the day after and asked why was I charged $240 for labor when it took less than an hour. I was told it was a flat rate. I asked why wasn’t I told it was a flat rate when I called for a quote. I got an apology and I advised the employee to make sure he is clear next time someone asks for a quote. I remain skeptical about the flat rate. I will go back but will make sure I ask questions and get a quote in writing.

Jessica Lynn

★☆☆☆☆

a month ago

On February 20th 2026 I picked up my van from friendly auto. Driving home from the shop, the hood of my van flew open and completely smashed my windshield and shattered my rearview mirror because the hood was not securely latched shut. I called friendly auto, told the manager what happened, and brought to his attention that he never said anything to me or my mother in law about the hood not being latched when he handed over my keys and let me drive the vehicle off their property. He told me he knew it wasn’t latched, and was wrong for not telling me but that he mentioned it to my boyfriend over the phone and therefore felt he was not responsible. I then explained that my boyfriend was not at the shop when the vehicle was picked up(as he already knew) and he did not mention it to me, but despite that, I was not aware the hood was not latched, he handed me the keys and let me drive off without even mentioning it to me or the other person with me. When that hood flew open not only did my windshield and rearview mirror get shattered but I was completely blinded from the road, and that could have been deadly for myself and others. That extremely dangerous mistake that they won’t take responsibility for could have cost lives.

Kathy Goulet

★★★★★

5 months ago

Traveling through town when the brake sensor went off on my Mercedes. I called Friendly Auto Service and spoke with Jeremy. He was very pleasant and professional said that they could get my vehicle in right away. They were very diligent with diagnosing the problem, telling me how much the parts would be and the labor. They got everything repaired in a timely manner and I was on way. Im very pleased with the service and workmanship. I would recommend them to anyone who lives in the area or is just passing through. Thanks guys!!

Mr. G

★☆☆☆☆

2 months ago

Nick the owner WAS nice. I asked him if he could replace the gas door actuator. He said yes it’s easy. Went outside to go and look at it to fix it. Quoted me a $50 That Friday I came to get it fixed. Nick wasn’t there. The counter guy is extremely rude. He literally refused to look at the video how to repair it!! He passed it onto the mechanic. Who literally didn’t know how to fix it and wanted to remove my wheel and tire and the wheel liner and go from underneath the car up! CRAZY. He just would have had to remove three clips and screwed two screws and unplug the old plug and put a new one on. I couldn’t do it myself because it’s below 6° outside. I went Saturday to Talk to Nick he seemed upset that they didn’t fix it and then continued with his four workers to try to fix the heating problem and left me in the lobby for 20 minutes so I grabbed my part and left. Very unprofessional. Now I see why there are some bad reviews. I don’t mind that the mechanics are dirty and smell and smoke cigarettes and make your car smell like cigarettes and aren’t nice. I cared that they were unprofessional. Nick was a huge let down. Yes, people go there because they don’t know How to fix their own cars, but I guess you get what you pay for.