About Business
For professional Car Repair care in Mishawaka, IN, South Bend, look no further than Gates Chevy World. Their team excels at delivering top-tier results for Chevrolet dealer, Auto body shop, Auto parts store and related Car Repair needs. Their customer-centric approach has earned them a 4.3/5 rating based on 2480 pieces of feedback. They have become an integral part of the Mishawaka, IN community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in South Bend, Gates Chevy World is ready to assist with your next project or repair.
Google Reviews
Christina Eggers
★★
☆☆☆
9 years ago
I had all 4 tires replaced yesterday. I swapped vehicles and drove 2 miles away and a tire fell off! My whole family was in the car and thankfully we were not going fast enough to get into an accident. After a long night of having someone come out to fix the tire, we had to bring it back and swap back to our other vehicle. The next day, Steve the manager, called my husband and was only replacing the bare minimum, the nuts and the hub cap. How very disappointing that he did not offer to reimburse us for the service charge. I then called and spoke with Steve. Long story short, he is going to give us only $75 (over a $900 bill) back for the service charge of mounting tires and rotating. To him, that was above and beyond and didn't have to do that. My kids and ourselves are only worth $75 to this company and we will not be coming back. It is very disappointing that they were not willing to make it right, I had to call them and beg for some kind of reimbursement. It says a lot about a company who are not compassionate enough to make things right for a family who could of been KILLED and have killed others on the road. This happened to be in the winter, so snow and ice was present on the roads, even worse! Steve told me this was a freak accident and of all his 17 years, it's never happened to them. Somebody didn't do the job right and put an entire family in danger....we only drove 2 miles down the road! I have attached photos of the tire that wasn't secured on. We pulled over and was missing half the nuts, the other half barely hung on, the cap is lost and the tire is nearly off the bearing. You can see the tire protruding out and half the nuts are gone and the cap. We drove no faster than 30 mph for 2 miles and found our tire like this:
Kris Hortman
★
☆☆☆☆
3 years ago
I took my car here because they are the only place nearby that my insurance would let me go to. Dropped my car off 7/5/22 they told me it would take 3-5 days. Finally got my car today 7/25/22. I called them everytime we communicated they couldn't be bothered to update me. I told them when I dropped my car off not to order parts based on the vin because I had previously replaced the headlights with a different oem part. They clearly ignored that since my headlights don't match they installed the bumper cover incorrectly so it's messed up on both sides around the headlights. They offered to fix the headlight but why would I want to wait another 20 days for them to mess something else up?
Aaron Pace
★★★★★
a month ago
Eric, JT, and Jeff were awesome helped me get something brand new with low miles, very appreciative of there hard for to get me in the right vehicle.
Rafael González
★★★★★
a year ago
Excellent buying experience, I felt very well attended and comfortable throughout the entire experience of obtaining a new car, the sales consultant Miguel Renteria attended to us in a professional manner and explained in detail all the implications, they gave us a very good trade-in price. Highly recommended
Pat Tilman
★★★★★
a month ago
John J made me feel at home. Any question I had he answered . He pushed me through in a timely manner. Salute
Jack Wallace
★★★★★
5 months ago
Excellent service. Brett Stanton is very knowledgeable and the Service Tech Jody who worked on my vehicle is Amazing. GATES is blessed to have these 2 individuals
Sir Lewiston
★★★★★
3 years ago
All in all, what I loved was the service of their people, good attention, and yes, I am clear that they fight for their sales to the last, but they look for options and advise you as it should be, I congratulate them all especially the seller who attended us and their credit analyst, they apologize but I do not remember their names, I recommend it with my eyes closed...
Mikey Miller
★
☆☆☆☆
a month ago
If you buy a vehicle that is not a chevy their service bucks I brought a 2021 ford escape in 2024 from them.Was in Florida 3 months later when a service light came on took it to nearest Ford dealer had to order a part had car back in 2 days. Feb 3 took car to gates light on again told was sensor needed had to get from ford going on 5 days still no car told ford has sent it
Debbie Sullivan
★★★★★
5 months ago
I bought a 2026 Equinox and had problems with it drifting to the right from the get go. After 3 service attempts to fix it, it continued to be a problem. Drew found the identical vehicle and package in Michigan and basically switched out my car for another one. I’m happy they were able to meet my wants and needs for a vehicle that has no issues. Shoutout to Truman too!
Janet G
★★★★★
7 months ago
After being burned by another shop, this dealership restored my trust in car service! My experience here was nothing but positive. Chris from Service was incredibly reassuring, especially after hearing about my bad experience with the previous shop that kept my car for 3 days before I brought it in. He was clear, honest, and made sure I felt confident every step of the way. Thank you!
John D'Avella
★★★★★
2 months ago
I am pinching myself. I can't remember the last time a mechanic fixed what I asked them to fix and did not run around padding the bill. Well done guys!!! Thank you.
T Schreiber
★
☆☆☆☆
6 months ago
Went to this dealership for an oil change on 9/19/25 and was told it would be $95 for my 2023 Camaro SS. I also presented a $40 coupon that I received from Chevrolet that states a discount of $40 for mobil 1 oil and gives a labor code of 0602621. I was also told that I would receive a text message when my car was done. I never received a text message and after waiting a long while I went to check. Gates personal told me that my car was done and my bill, for just an oil change was $218! I argued with the service person and said how did my bill go from $95 which I was told before agreeing to the oil change to $218 which is 129% more! I asked to speak to a manager and they did lower the price some but not to the original $95 quote I received verbally prior to the oil change. Also they would not honor my $40 coupon from Chevrolet. This is not acceptable to rip off people and lie to them.
Patricia Hughes
★★★★★
5 months ago
I am giving them a 5 star rating even though I did not buy a car. The service was wonderful from Eric. He did not push me to buy a car from him, he let me look at what ever vehicle that caught my eye. So if you looking and don't want to be pressured into buying a car, he is the man.
Jasmine Flickner
★★★★★
a year ago
Had a few ups and downs but Romeo Righetti was right there making sure I was taken care of each step of the way, even delivered my car to my work. His professionalism, attention to detail, and making sure the client is happy is truly unmatched service. He picked a car off the lot that he somehow knew would be a perfect fit for me and that was it, sold. How he did that is beyond me, especially since we had never met before then. Blown away across the board. Thank you Romeo!
Chris Ortman
★★
☆☆☆
5 months ago
Had our 2013 Buick Verano and 2022 Nissan Sentra serviced here a few times until this past year where the past few oil changes. Not only have gone up in price, which was the main reason why we would bring our vehicles here, but quality of service has gone down to where we had no issues with the Verano and then one time didnt get enough - if any - oil put back in, then nothing but problems. The Nissan's plastic sheild under the car was half-assed put back on and ended up getting caught in the wind and cracked off and we had to eat the cost to replace that...used to be the cheapest spot to get an oil change, but after getting screwed on 2 vehicles after being loyal to Gates after a handful of years, we won't be returning.
David Roberts
★
☆☆☆☆
5 months ago
I bought a 2022 Chevrolet equinox from Gates Chevy world back in August. I was shown a clean Carfax report and told multiple times car was 1 owner and no accidents. After having car few days my mechanic friend noticed that front and rear bumpers color did not exactly match rest of car. I became suspicious that car had been wrecked. Few days later the change oil and air filter alarm on dash went off so I went back to gates chevy world to find out why oil and air filter wasn't changed before sale. The service writer printed me a internal report with all services done to the car since they owned it. The report showed lots of hours of paint and bodywork done to car. I immediately went back to showroom and demanded gates chevy world take the car back. They refused to take car back for 2 days and only agreed to after I threatened to sue and demanded to talk to owner. I never got to talk to owner but they took car back. They also asked me if I feel better knowing they reported damage to Carfax after I gave car back and they also asked me not to leave a bad review. I waited to post this review until car loan was out of my name. GATES CHEVY WORLD BUYS WRECKED CARS FROM AUCTION AND FIXES THEM AND DOSEN'T REPORT DAMAGE TO CARFAX. THIS IS CRIMINAL FRAUD!!! I'm sure the gates chevy owner will comment and say this didn't happen but it did. Avoid gates chevy world at all cost.
Myree Sagastume
★★
☆☆☆
4 months ago
I’ve worked with several people at Gates Chevy World on McKinley Ave in the past, and they’ve always been helpful, kind, and professional. Unfortunately, my recent experience with Johnny was completely unacceptable. He was cold from the moment I arrived and made me feel like I was a burden. The team performed a diagnosis on my car but didn’t fix anything. When I got the car back, it had a knocking sound, and we later discovered disconnected hoses after running our own diagnosis at home. I called Johnny to address these concerns, and he was rude and dismissive on the phone. This entire situation feels like an attempt to push unnecessary repairs on me. I’m extremely disappointed and do not recommend working with Johnny. This experience was nothing like the great service I’ve had at this dealership before.
lisa branson
★★★
☆☆
a month ago
Loved our sales man JT. But not thrilled with Dawson kratzchmar. I told him 2 times we didn't need the gap insulation but somehow talked my husband into it. Now he regrets it too. He was way to pushy. So if you go there ask for someone else. If we go back I won't deal with him again. I'm sure he got a kick back for pushing the extra insurance. If it wasn't for him I would of given it 5 stars
ryan vincent
★
☆☆☆☆
a month ago
Got $2000 worth of work done on my car. When I brought my car in none of my rims had a scratch on them. None of my check engine lights were on. I got my car back. I’ve got big scratches not in circles but straight lines from one side to the other on my rim. I also had a check engine light on with three different codes one saying my airbag doesn’t work anymore! Another one saying my antilock brakes don’t work anymore! And the other one saying my variable valve timing isn’t doing my exhaust timing anymore! Part of the work they did they had to remove my transmission. I came back a day later to have them find out what was going on with my car. I sat there for five hours for them to inspect it. And I was told that two of those codes were probably some safety thing from the valve timing thing not working. And they asked for mechanic about the room and he said he didn’t do it. I will never bring any of my vehicles to this dealership or any dealership with the Gates name on it ever again. I could’ve went to several different local shops with ASE certified people who have multiple five star reviews and saved $600. Last time I think going to a dealership and paying the extra money for a job done better because I’m driving a Chevy and they have Chevy certified mechanics who basically are trained by Chevy to fix your car. I should’ve went to the larger local shop with certified mechanics. Not only well I’m not bring a vehicle there to be serviced ever again. But I was about to trade this car in come bring them by a new vehicle. They will never get me to buy a car from them either.
patrick brown
★
☆☆☆☆
a month ago
Bad experience at every corner. Lies, expensive, delays and lack of communication. Have since heard bar reviews from my coworkers about this location. Someone rear ended me and ran so I came here for my repair. Steven was taking care of my car. Then initial duration of the repair was supposed to last 10 business days. There was an exhaust part they told me was “discontinued” so Steven said it would take slightly longer. After 10 days I started calling daily for an update and no one could tell me anything about my car and Steven was never available. My insurance only covers 30 days of a rental car. This repair took around 45 days. Did not get into contact with Steven until close to that 30 day mark. Fortunately for some of the time I had access to the car for some of those days over 30 days. For the 5 days I did have a rental Steven told me multiple times he would reimburse it and never did and eventually stopped returning my messages. This whole proses cause me great frustration. All this plus more. I have never experienced such poor customer service from any establishment in any industry ever. PS: when they “detailed” my car afterwards thy left stuff all over the exterior.
