Gerber Collision & Glass

Nunu Pelaman

★☆☆☆☆

Edited 10 months ago

Had been rear ended and took the vehicle to a USAA recommended repair shop. Trunk was fixed but damaged/stained the interior. I’m active duty military and took leave with my family to the theme parks. To kill two birds one stone I took my car to get repaired since I brought my other vehicle for Disney and universal. My girlfriend and I dropped off the vehicle and asked if they need us for the inspection or anything else. They said no. They will do what they need to and provide updates 2xs a week. My girlfriend and I received a phone call that our vehicle is ready. I drove her over after a day at the park and picked up the vehicle 1 hour before close. We fill up for gas and pointed out to me that the vehicle is dirty. I looked and saw that she was right. At the gas station we called, they said to bring in the vehicle so they can take a look. On our last day of vacation I took more time out of our vacation and left our family at the park while I deal with this. Keep in mind my girlfriend doesn’t even allow me to chew gum in this car so no eating, no drinking, and also we have no kids. So now I’m explaining to the front desk what I have issues with in a respectful manner and here comes the repair guy instantly not us, not us. not us. Im not trying to be a Karen or a bother but those stains were not from us. No one sits in the back seat and the sonata is a get around vehicle while I’m at work. I’m trying to explain that I know this was not us and he refused to help with this error. I understand these guys are in the heat and work hard but unprofessional to own it and fix it. If you look in the pictures below you will see the stains and dust from the sanding in the shop. I’m very understanding that this can be difficult due to the nature of the beast but you have to have better precautions or cover up the entire car and not just my floor mats. Now I’m calling USAA to try to get this issue fixed. Once I told the repair guy I will call USAA to get this fixed then he came out to the car and said he will clean the back seats only. So 100% dissatisfaction in how they returned the vehicle without trying to fix the mishap. I will say for the actual collision part, the trunk isn’t bad. They pulled the dent out and repainted.

PLAYAWAYHD

★☆☆☆☆

a month ago

Don’t let them know anything about you make sure your life is very very private. They had the nerve to tell me to my face. They know how much money I make I can pay whatever amount they give me. I would avoid this place at all cost. He said There is a reason why we dont mess with African-Americans anyways. There was no need for that

Diana Rodriguez

★★★★★

11 months ago

Carlos was friendly and maintained constant communication while the work was done. Other staff members were also friendly. Work was completed a day late, but the quality of the work was more than worth the wait!

Beth Lotterhos

★☆☆☆☆

3 months ago

I had an accident the beginning of 2025. I brought my car to Gerber. They did a wonderful job fixing my car. Later on that day I when got my car back, I noticed some stain spots on my trim on the steering wheel and the trim on the driver side door. I brought it back two days later and they said to me, how do we know you didn’t do this yourself? So in other words, the manager called me a liar. I finally got it taken care of after the manager finally gave in. I think like 2 to 3 months later, I brought my car back to them because like I said, they did a really great job on my car. I had left an old red jacket in the backseat of my car. It always stayed back there. It never went in the house. It always is in the back of my car. When I got my car back, I noticed a month later that my jacket was not in the car. Now I know they always say to never leave anything in the car, but if it had been stolen by just anybody, I would’ve been like OK oh well, I lost my jacket. But I know this was personal because of our previous interaction. Nobody ever rides in my car so I know that nobody else had taken it. Granted, I have no proof, but when I gave them my car, I requested that nobody clean the inside of the car. They told me that the only two people that would go in the car would be the rep and the manager. So another words, the manager is the one who took my jacket. Like I said, the jacket never leaves the car so they’ve called me a liar, and they got revenge on me and stole my jacket. I recommend that people do not go to this location. I have read in other reviews that they have done things to the inside of other people’s cars, and they didn’t take accountability for it. My first mistake is that I went back to them. Like I said, I really thought they did a good job on my car. But I did not think the manager was going to get revenge on me and steal my jacket. if you ask me, that is the utmost opposite of professionalism. I never thought the manager was going to be a thief.

Kathleen Griffin

★★★★★

5 months ago

Carlos and everyone on the team were excellent. Very communicative about my repair, and the repair was done in good time. Car looks great, too. I highly recommend them for repairs. Thank you!

EOtekk

★☆☆☆☆

Edited a year ago

I brought my car in over a year ago to get the front bumper refinished. The previous owner of the car attempted to touch up rock chips and they did a very poor job. The color did not match at all, so I paid Gerber Collision to start from scratch and fix it. Well, they did no such thing. I've had the car for over a year since they performed a refinish and the paint is flaking off in multiple locations. This where I discovered that all they did was spray new paint over the old paint and made no corrections to the surface. There are literal 3 inch long chunks of paint falling off andnyou can clearly see the old paint under it. I was also charged labor to remove the bumper off the car and they never did that either. There's tape marks on the edges where they just masked off the rest of the car, and there's clear coat overspray on my headlight. The previous rock chips still show through in little tiny dimples where the surface is uneven. I am extremely disappointed with the quality of work and lack of integrity of the paint department. And I am unable to bring the car back because I do not live in the area anymore. I feel genuinely scammed. Edit: I included the latest photos to show how horribly this disaster of a paint job aged to this day

Fabiana Diaz

★★★★★

6 months ago

Took my car in due to an accident in 2024 and recently took it again for a quick bumper fix. Carlos and Jay were very professional and extremely helpful. I would definitely recommend to anyone needing collision repair.

Angie Isasi-Fallon

★★★★★

5 months ago

Went there to get an estimate on my car damage after a hit and run. Carlos Colin was amazing and professional. He gave me an estimate and fixed whatever he could instantly. I would highly recommend this place and Carlos.

Lets Slam

★★★★★

5 years ago

Someone backing out of their driveway back into my car and caused some damage. Their insurance company told me to take it to Gerber Collision and Glass for an estimate and repairs. the day of my appointment, which I was only there to get an estimate, but was told that I could leave my car and have it worked on that day. I got my car back 2 days earlier than expected and they did a phenomenal job on my car and the car was washed and vacuumed leaving it spotless. From the moment I arrived everyone was very helpful very friendly and very quickly to process my claim. I would definitely recommend Gerber Collision and Glass to anyone without hesitation. Thank you so much for doing such a great work on my car.

Alecia Reinford

★★★★★

2 months ago

Gerber collision went above and beyond, I was so satisfied with the excellent job that was done to my car, and the customer service was excellent and exceptional, Carlos that guy i will forever deal with him on a regular basic he was knowledge and very good at his job and would definitely recommend this company with any if my families and friends 🧡

Garrett Winner

★★★★★

4 months ago

Just took my car in for a front bumper, headlight, and grill repair and they knocked it out of the park. Really took care of the vehicle and made it look brand new. Really appreciate Gerber Collision and the crew at the Semoran Location.

Karen Barbee

★★★★★

a year ago

Carlos Colon has excellent service skills, kept me informed every step of the way, and was always available to take care of any questions or concerns. I will definitely bring my car back here!

Miliser Abreu

★★★★★

4 months ago

I love this place.. since customer service and repairs team are amazing work fast and super friendly personal..Carlos Colon help my husband on his last repair appointment with a hit and run and he was awesome and friendly car is like new10/10😊😊

Eduardo Zaik

★★★★★

4 months ago

I really recommend talking to Carlos. He really explained everything very well. He really has outstanding service. He is very attentive and detail-oriented!! We really appreciate it. Also really professional.

Antoinette Fernandez

★★★★★

11 months ago

My car was repaired here after being slammed in the rear end by a motorcycle.. the service was beyond my expectation I was updated throughout the entire process of the repairs. The job was done with perfection, my car look brand new again.. Thank you Carlos for your exceptional service .. I will recommend this place for repairs to anyone..

Sonita McDonald

★★★★★

a year ago

I always have the best experience at Gerber Collision & Glass! Their customer service is impeccable and they kept me informed every step of the way! I want to specifically thank Mely for being so kind and making me feel welcome every time I walked in the door. Next, I have to shout out Carlos Colon who is an expert in every sense of the word and took extra special care of my baby! He was so patient and answered every single question I had every single time! I am beyond satisfied with how my car turned out and I will always choose to come here should I need their services in the future. Thank you again!

Odette Aquino

★★★★★

a year ago

I had an amazing experience with Gerber and Collision on Semoran from start to finish. The entire process was smooth, professional, and exceeded my expectations. A special shoutout to Carlos C. for taking such great care of me and my vehicle! His professionalism, attention to detail, and top-notch customer service truly stood out. He kept me informed every step of the way and ensured that everything was handled efficiently and with care. I highly recommend Gerber and Collision, and if you have the chance to work with Carlos, you’re in great hands!