Gold Star Buick GMC

Cassidy Heen

★☆☆☆☆

Edited 5 months ago

If zero stars were an option that's what I would give. I have never been treated like this from a dealership. Took our car because check engine light was on. I had an appointment at 10:30am. I asked how long it would be for a diagnostic so I can decide to leave and get a ride home while they worked on the car. They said two hours. It took 4.5 hours. Not once did the guy Angel Ruiz give me an update until I texted the number at the 2.5 hour mark. Our car has the manufacture warranty and an extended warranty. They refused both. According to them it's "physical damage" to a part and because of that they cannot do the warranty. We just bought this car in June. They absolutely do not care about their customers just getting their money. We took our car and left. Horrible service. ** edit to add We took our car to our trusted local mechanic who we take our other cars to. Turns out what GMC claimed was "physical damage" is actually the way it's manufactured! Unbelievable. They wanted to charge us $1200 for the repair and not honor the warranty. When actually, there is nothing wrong with that part to begin with. We found out we need a more extensive diagnosis within the engine itself, which should all be under manufacture warranty. We will be filing a complaint with corporate GMC and BAR.

Josh Winders

★★★★★

6 months ago

I contacted 7 different dealerships across California, Nevada, and Oregon searching for a very specific vehicle. Mario at Gold Star GMC was the only one who promptly responded to my call with a detailed text message containing all the information I needed. I ended up purchasing the car, and it was hands down the easiest transaction I've ever experienced. Mario and Emilio in finance made everything seamless from start to finish. Both Mario and Emilio gave me their personal cell phone numbers, and we communicated via text throughout the entire transaction, which made everything incredibly convenient and personal. I highly recommend Gold Star GMC - their customer service and attention to detail truly set them apart!

Jeffrey Lopez

★☆☆☆☆

2 months ago

I'm very disappointed in Anthony Gomez. I brought my Sierra Duramax 1500 to service after accidentally mixing DEF with diesel. My car insurance needs photos of the damaged parts. He provided the estimate but never the images. So, how did you know if the parts were totally damaged if you did not check them? And it's been a week, I have never heard from him, so I decided to pull out my truck from the dealership.

Pastor Pastor

★★★★★

3 years ago

Pablo Santos the Sales Consultan and the Owners at Gold Star were fantastic with no nonsense! And no pressure! Here's the keys take it for a drive! Me and My Wife came back and wrote them a check and drove it out the door! Thanks Pablo! I Love My New RT-4 1-Ton Sir! My Old 1994 Next to the New 2023!

Jjesus Sandoval

★★★★★

3 months ago

Gold star gmc salinas hands down the best good quality cars and deals around central coast not to mention the costmer service we received from our sales person Martin real polite and helpfull on answering our question on our new vehicle. Thanks to thier finacial department who made are dream truck come through thanks you.thanks gmc salinas.

Manny Collazo

★★★★★

10 months ago

5 Stars – Outstanding Experience at Gold Star GMC in Salinas! I recently purchased a 2017 Chevy Silverado from Gold Star GMC in Salinas, and the entire experience was nothing short of exceptional. From the moment I stepped onto the lot, I felt genuinely welcomed and taken care of. The team didn’t just try to sell me a truck—they listened, communicated clearly, and made sure every question and concern I had was addressed with honesty and care. The financing department was also a highlight. They worked with me to secure a competitive rate and favorable terms that fit my budget without pressure or gimmicks—just straightforward, respectful service. The service department went above and beyond to make sure the vehicle was safe, clean, and running in top condition before delivery. During the inspection and final prep, they even provided me with a loaner vehicle, making the entire process smooth and stress-free. That kind of thoughtfulness and follow-through really set them apart. What really stood out was their attention to detail and commitment to making sure I was 100% happy with my purchase. They took the time to walk me through every step, never rushed me, and followed up after the sale to ensure everything was going smoothly. It’s rare to find a dealership that combines professionalism, courtesy, and genuine customer care the way Gold Star GMC does. I highly recommend them to anyone looking for a quality vehicle and a truly customer-first experience.

Pedro Diaz

★☆☆☆☆

5 months ago

They called me over 35 times to try to sell my car they asked me if I got a 4000 dollar check would I sell today I said most likely not as I think 4500 would be fair after them calling me many times over 35 times including email I got ghosted I do not recommend

Jim Goncalves

★★★★★

3 years ago

Tommy was the perfect gentleman and very knowledgeable. I will buy my next vehicle from him. Chuy was very good at explaining our financial terms as well.

Sandra Varela

★☆☆☆☆

6 months ago

I’ve been on hold for over 30 minutes. I left my 2024 truck for inspection because the first oil leak came from the transmission back in November 2024, and since then I’ve had ongoing issues. This is the only truck my boyfriend uses for work, so it’s very important to us. Yesterday, I dropped it off and have been trying to get an update on the status, but no one is answering or assisting me. It’s been more than an hour just trying to reach someone for help. Anthony, who said he was a manager, called me an hour later to say he had been in a meeting. He then called back again after another hour only to apologize and tell me that was the best he could do.

Keith Gonzales

★★★★★

2 months ago

I was greeted as soon as the person in front of me was taken care of and then I was treated professionally and taken care of efficiently .

anhel somilleda

★★★★★

8 months ago

I am very thankful for Socrates! He’s an excellent salesman. Very knowledgeable in all the vehicles & patient for answering all my questions. I highly recommend him. The team was welcoming and made my experience great.

Randy Serrano

★★★★★

Edited 3 months ago

Pablo and Josh make everything go so smooth and well on the purchase of my new 2021 GMC Denali and I am totally satisfied AGAIN and those two are the reason I am a repeat customer , I love Gold Star and I drive from Fresno to do business at Gold Star be I feel like family and Carlos in financing is also awesome

Tammy Weaver

★★★★★

5 months ago

Great service. I was promptly helped when I arrived for my service appointment. The wait time ended up being shorter than previously thought.

Samantha Iglesias

★★★★★

Edited 11 months ago

Thankful for Tommy he was able to answer all our questions and had so much patience with our family. Made the process super smoothly for us. 5 out of 5 stars

N N

★★★★★

9 months ago

I recently purchased two trucks from Gold Star GMC, and the entire experience was excellent from start to finish. Although everything was handled remotely, Pablo made the process seamless—he kept in close contact, sent detailed photos and videos, and was incredibly easy to work with. Mario, the sales manager, was upfront, honest, and transparent throughout. There were no gimmicks, hidden fees, or unnecessary add-ons—just straightforward communication and a great deal on both vehicles. To top it off, they even covered the cost of shipping to deliver the trucks directly to me. I typically don’t leave reviews for dealerships, but this experience truly stood out. Thanks to the professionalism and customer-focused approach from the Gold Star GMC team, I’ll definitely be returning for future vehicle purchases for my business.

Malachi Licea

★☆☆☆☆

6 months ago

I called to speak with a mechanic and the receptionist that answered the phone was rude and snobby she needs to be retrained on how to properly speak to a customer. I said thank you and she said "YEAH" let's just say we are lucky it was a phonecall.

Carlos R

★★★☆☆

8 months ago

Service and friendliness was good that I’ll give them credit for. Down side? They sold me a 23’ Ford with clean Carfax. Well so I thought, the more we inspect the truck and use it now the more I find all these weird dings and dents. Trims and moldings are falling off or are loose. I brought it to their attention, and they just seem to brush it off. No actual solution since it was “purchased as it”. Well, unfortunately for me the side impact was hidden from the carfax 😕