About Business
Conveniently located in Longview, TX, Gorman McCracken Mazda has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto parts store, Mazda dealer, making them a top-choice Car Repair specialist in Longview. Backed by 101 satisfied customers, they currently hold a prestigious 4.1/5 star status on our platform. They take pride in serving the diverse needs of Longview, TX residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Gorman McCracken Mazda is the go-to destination for quality and service in Longview, TX.
Google Reviews
Kim Clay
★★
☆☆☆
Edited 3 weeks ago
I purchased a 2025 Mazda CX-50 Turbo, and unfortunately I have been unhappy with it almost from day one. GORMAN MCCRACKEN, LONGVIEW! The buying experience itself was extremely uncomfortable. I felt a lot of pressure to make the purchase and honestly felt like I wasn’t leaving until I agreed. That experience alone left a bad impression and has definitely contributed to how I feel about the vehicle overall. As for the car, I’ve had ongoing issues with the key fob and automatic locking system. About half the time the car does not lock when I walk away, leaving me unsure whether it’s secure. When approaching the vehicle, placing my hand on the door handle is supposed to unlock it automatically, but it frequently fails to respond. I have replaced the batteries in both key fobs multiple times and the issue still persists. There is also noticeable wind noise while driving, and the car has developed rattles, which is disappointing for a vehicle this new. Another frustration is the app subscription. After paying this much for a vehicle, it doesn’t seem right that features connected to the car require an ongoing paid subscription. The app should reasonably be included for the lifetime of the vehicle. I did give the dealership two opportunities to address these concerns, but unfortunately my second visit was an even worse experience than the first. Because of that, I no longer feel comfortable taking the vehicle back there for service. Overall, this has been a very frustrating experience. If I’m being honest, if I had the option to return the vehicle, I would. UPDATE : After posting this review, the dealership responded asking me to call the number listed. I did call, but the person I spoke with had no knowledge of my situation or the review and could not assist me. That was frustrating because I expected someone familiar with the issue to follow up. At this point I am considering reaching out to Mazda Customer Experience so the concerns with both the vehicle and my dealership experience can be reviewed. I would still welcome the opportunity for a manager or someone from the dealership to contact me directly to address these issues.
Alberta Yarber
★
☆☆☆☆
4 months ago
They did not give me good service. They sold me a car with problems and they tried to cover it up. I feel they set me up and this is October 30th i got the car from them September 6th and I’m having a come out of pocket to put in an airbag and probably more problems.
Deborah Boney
★★★★★
5 months ago
TJ Dade was our sales lady today on October 23 2025. First she had charisma and then she had the knowledge. She knew all the points to hit on to sell a vehicle. Then she brought us out one in the color we wanted and showed us all the spoils we could buy into and showed us how each operated. She was patient and charming and knowledgeable. She is someone who has shown 5 star quality. If we choose to buy the Atlas we will only buy from TJ Dade in Longview Gorman McCracken. Go there and get yours you will love TJ Dade.
Christian Vargas
★
☆☆☆☆
a month ago
Vehicle purchasing was okay, but trying to get in touch with other services such as finance is a nightmare. I spent 2 days trying to get in contact over the phone with them, only for them to tell me that it's a service that can only be completed on the weekdays. I called early morning Friday and got the response on Saturday. Sure they may be busy, but I was told they would get in touch with me end of day on Friday. It was important to get a response on Friday because I live hours away and have to plan the following day around that.
Haylee Bridewell
★★★★★
a year ago
I had a great first time car buying experience with Salesman Astin and Sales Manager Bill here. I would highly recommend them to anyone for any of your car buying needs! They made my first time financing very simple and put me in my new to me Bronco!😍 Worth the drive from Bossier City!
Gary Gaitan
★★★★★
7 months ago
Antonio definitely did a fantastic job and went the extra mile to help us find a vehicle. This entire buying experience went without any issues or problems. He definitely changed my perspective of this dealership for the better. Thank you very much!
Justakhanman
★★★★★
a year ago
Astin henry literally the most upfront to the point salesman i’ve met in my life. Gave us a great deal on a Toyota Supra After speaking to him without a doubt i knew he’s the guy we wanted to work with. These guys drove & delivered the car to us made the process extremely convenient & gave us what we asked for. Thanks Team Gorman & Astin for yalls help & transparency. Can’t wait to send any future referrals & business yalls way 🔥🔥
Courtney Cole
★★★★★
6 months ago
If you asked me a year ago this review would have been 1 star. When my car broke down in Longview I was apprehensive about getting it serviced here. I was SO happy with the service I received. Everyone was so kind and the tech was honest and I didn’t feel like they were trying to gouge me for more money. Specifically Lisa did an amazing job and answered all of my questions and made me feel like I was a priority even though I knew they were so busy.
Mitchell Lobue
★★★★★
a year ago
I highly recommend Gorman McCracken Mazda. I have been shopping for a new mid size SUV to replace my Honda Pilot. After much consideration and research, I chose to purchase a new 2024 Mazda CX-90. No regrets on my decision in a competitive space of vehicles. My salesman (Darby) was professional and knowledgeable. He was not too aggressive or pushy. He simply let his product sale itself. He treated me with courtesy and respect. I decided to move forward and negotiate a fair deal on my trade, financing, and new purchase. It was not confrontational or abrasive. Just business. In the end, I got a great vehicle and a fair deal at a local dealership. I value time as much as money. Darby kept the deal moving forward in a professional manner. I enjoyed the convenience of doing business locally. That was also of value to me with my busy schedule. If you’re looking for a great vehicle and professional experience, check out the Mazda line up at Gorman McCracken Mazda. I’m sure all their employees are well trained. However, I recommend asking for Darby for a great experience.
Addi Golladay
★★★★★
2 years ago
Go see Blake Anderson!! Very nice, knowledgeable, and professional. I told him what I wanted and he did everything in his power to make it happen! I will definitely keep doing business with him.
Gary Harwood
★★★★
☆
a year ago
Overall good experience. Salesman didn't rush me and let me ask all my questions. I live in Tyler and didn't want to drive back to Longview to pick up plates so they mailed them to me. I appreciate that. Only reason it's not 5/5 is the dealer markup of approximately $2500 on the Mazda 3 I bought. This is in 2024, not 2021. After negotiating (which I dread every time I buy a vehicle), they removed it and sold car slightly under MSRP. So everything worked out well. Would definitely buy again here.
Rebecca Gaitan
★★★★★
7 months ago
I just bought a Tiguan from Gorman McCraken and I want to say that the new staff and salesman have restored my faith in them again. Antonio Gonzalez was so helpful and patient with me when I was just researching which vehicle was best for me. Knowing that he didn’t bill not pressure me in any way. But he knew what I was looking for and when a vehicle came in to what I wanted and was looking for he called me to let me know! And the rest was history! I am more than satisfied with what I’m driving off with.
Irish Dela Cruz
★★★★★
a year ago
We came here for a test drive and loved the Maxda CX-70 2025. Astin who was our sales rep is also very attentive to details and know his car very well. Me and my husband was convinced enough about the reliability and how smooth the feel of the car is so we decided to purchase it today! It just took us a few hours to get our brand new Mazda. Thank you guys for the hassle free transaction!
Tyler Richards
★
☆☆☆☆
a year ago
Brand new cx-50 purchased from Gorman McCracken in April of 2024, before taking delivery it was pointed out car had a scratched on the passenger front door , was documented in paperwork and told it would be repaired, took over 30 days to get a repair scheduled, once finally scheduled to be repaired , after much complaint a loaner car was given , was told it could be repaired in 1 days , whoever by the end of business that day I was notified it was not finished that it would be 1-2 more days before car would be complete , when asked if we could come get the car seat that was left in car and was told the car was no longer in Longview “car was moved without permission to Gilmer” . When car was complete instead of painting the entire door a parking lot repair job was done in the middle of door, I believe my 7 year old son could have completed a better repair than this with his crayons , photo attached in comments of subpar repair I have never in my life seen a dealership do a no warrantable repair on a brand new vehicle . From start to finish everything was a horrible experience, I would not buy a bicycle from Gorman!! When trading the car in we had to pay a reputable repair shop to repair the door per oem specs. This dealership should be ashamed of the horrible service provided! to your response "since this is the only way I can respond", so you think doing a parking lot spot repair on a brand new car is acceptable? Would Mazda say that is the correct way to repair a vehicle? Bottom line you took advantage of a young woman, and hoped it would not be seen, so your not going to pull money off an trade due to damage, or a panel that looks like Krylon was used to repair? What it boils down to instead of using a body shop to correctly repair the door you went the cheap way and used an parking lot gypsy to repair a brand new car. As stated above your customer service was poor from start to finish.
Candice Clark
★★★★★
a year ago
Frank was our sales man & he did an amazing job! His hospitality skills were OUTSTANDING! Thank you Frank, for my white Jeep! Don’t forget the story behind it lol
Miranda
★
☆☆☆☆
7 months ago
Waste of time. Met Mr. Haufstetler and after informing them that we had our own financing set up, they STILL ran credit on both of us (putting a hit on), gave us an insulting offer on our trade in, and questioned my husband’s military career. We found our vehicle somewhere else. Thanks for the 3D printed grocery bag holder though.
Krystal Arredondo
★★★★★
11 months ago
From the second i got here Astin was very helpful and quick to help us out. Definitely kept us entertained through the whole process. professionalism and knowledge were evident. He took the time to understand my needs and preferences, guiding me towards the perfect car.
Tanya Stegall
★★★★★
a year ago
Desric Allen is amazing! He listened to me, my needs, what I was looking for - and then made it happen. He took time to educate me and give me all the information I needed to make the best decision. I am very happy with him, his service, the process, and my new vehicle. Thank you, Mr. Allen!
Logan Simmons
★★★★★
a year ago
Go see Braylon Franklin! He is the nicest and most caring salesman that I have come across! Definitely represents the company well.
DaToya Patterson
★★★★★
a year ago
Mrs TJ was awesome! She was very polite, professional, and her customer service skills was welcoming. I couldn’t have asked for a better salesman. Thank you for working so hard for my family Mrs TJ.
