Granata & Sons Auto & Truck

Aminah Banks

★★☆☆☆

3 years ago

I took my truck to get serviced because my heat was out. I also brought a new thermostat in case that was the problem (to save time from ordering or having to get the piece) … they fixed my thermostat for $150 and then turned around and informed me that the thermostat was not the problem. They referred me to another company. I Was told that the heat would at least warm up after 30-40 minutes of the car running. I sat outside for 45 minutes letting the car run before i had to get my son from school. Car never heated up a tad bit . I called and asked to retrieve my old thermostat after being told that it can be tested to see if it was bad, they told me they threw it out in the trash and the trash had been picked up (within 24hours). I just decided to leave a review because i wouldn’t recommend taking your car to them (alone) at least have someone knowledgeable of cars for representation and also because I’m a young woman and i feel like i was taken advantage of. Waste of time and money … car is still freezing …

richard borczynski

★★★★★

4 years ago

They are awesome. Replaced a timing chain about 6 months ago. Suddenly my car starting making the same noise as before brought it too them. Explained what it might be.. Boom 50 bucks oil change and instructions on how that i have to monitor the oil even when I dont drive it. Guys are awesome

Jason Vorhis

★★★★★

2 years ago

Superior Service and Customer service is on point! Great family owned business and group of guys! I’ve bought these guys breakfast twice and they’ve delivered and then some! $4500 of repairs done for $600 and timely!

Heather Wawro

★★★★★

2 years ago

I needed a good amount of work done to pass my inspection. They were very efficient and reasonably priced. The owners helped me and were very friendly, they explained the problems in a way that I could understand without condescending me. I recommend this place for sure.

Dan Rencewicz

★★★★★

2 years ago

Just wanted to give a shout out to some great people who really helped me out. On my way home from Canada to Pittsburgh my car engine light came on while waiting in line at the border crossing. Not knowing where to go, I was lucky enough to take the right exit off I-190 where I spotted Granata & Sons. The problem turned out to be a thermostat that needed to be replaced. Found them to be competent, courteous and gracious enough to offer to share their pizza lunch with me. Can't say enough about them. They got me back on the road in a matter of a few hours at a reasonable cost. Don't know what I would have done had I not found them. P.S. They have a really comfortable couch in the waiting area that really made the wait less of a strain.

Casey Grim

★★★★★

a year ago

These guys are the real deal. They were very communicative and kind, super helpful and clearly cared about making sure my car was working correctly for my safety. Definitely my go-to shop.

Bryan P

★★★★★

a year ago

Called Monday to see if I could drop my car off after hours, which they agreed. Next day, two minutes before opening, they called to advise that they already looked at the car and determined what was needed. I okayed the work and got a call two hours later stating it was done. Very pleased with the quick turn around, especially as they had a full lot when I dropped off the car.

Rich Fuller

★★★★★

Edited 2 months ago

Great people got done right the first time. Will definitely be my go to shop

IndigoBlu

★★★★★

a year ago

Ladies! If you have no idea about a car, and you have to do it all on your own, I promise you, you can trust The Granata family! They will take care of you! Customer service was above and beyond both this time and back in 2018 when I was sold a lemon(total busted engine and then some)! Mr Granata and his boys made my car like it's brand new. I was shown all the parts that were damaged and needed replacing and everything was explained to ensure my understanding... This family has ensured my car's efficiency and longevity eery time! Granata & Sons, I can't thank you enough; you have my loyalty!!!

Melissa Abbott

★★★★★

9 months ago

A friend suggestion led me to Rick who replaced my engine in a GMC Arcadia. Rick, a consumer professional, who was both personable and highly communicative His vast knowledge, rapid turnaround, and fair rates make him an exceptionable choice, and I highly recommend him.

Peter Thomas

★★★★★

11 months ago

The best mechanics in Western NY. Always diagnose and fix all problems with my car. For an affordable price. They are the best. Thank you for great customer service as well. Thank you.

Dawn Staub

★★★★★

9 months ago

I’m thrilled to share some incredible mechanics I discovered. They guided me in the right direction, and even if some folks may not agree, it’s worth it! My camshaft has been expedited, and I’m hopeful to have my truck back in the next couple of weeks. A huge shoutout to Rick Jr. and Rick Sr. at Granata & Sons Auto & Truck. You guys are the absolute best!

Twin Mack

★★☆☆☆

5 months ago

I'm not sure who the employee is that works their but dude has a major, major attitude... people keep this place in business, theirs no way the employees shouldnt have an attitude.. its bad enough that most people in sure don't want to take their car to a place were they no they will probably be spending a good amount of money... having car problems and dealing with employees with attitude problems is the worst..

Krzysztof PL

★★★★★

11 months ago

Dropped off my 2016 Corolla S for an issue with my clutch... Firstly it was dropped off Monday morning, and was told possibly it would be 4-5 days. Well, come Wednesday morning I got a call from them and it was complete. I was a bit surprised/skeptical on how quick the work was done... Any feeling or thought of doubt flew out of my mind once I got in my car and started driving... Its literally a brand new car to me now! I mean... I was shocked, flabbergasted , and couldn't believe this is how a Toyota Corolla is supposed to feel like when shifting gears! I couldn't help but grin ear to ear as i happily drove back home... I even called the shop a few minutes later just to express my surprise at how well and different the car now operates.. If you need repairs done to your car, of any kind, don't hesitate taking it here to Granata & Sons... you will be taken care of! almost forgot, when my car was ready, the son (i think he's the son) offered me a ride to the shop to get my car! I could've said yes, but I already ask too many questions, and did not want to be an inconvenience to them. TL:DR, 5/5 doesn't do them justice... 6/5 is more realistic! Great shop! Local Business! Knowledgeable! I could go on n on... just take it here to get it done right the first time!! You guys are great! Thanks again!

Adam Brophy

★★★★★

5 months ago

Had a great experience here. Quick and the cost was great. They ensured I put quality parts on my vehicle that would last longer. I appreciate the great service. Highly recommended

Dravyn Yancey-feldmann

★★★★★

5 months ago

This man helped me almost 2 months ago and I lost the place for a while but now that I found it I was in a group of four basically all of us kids driving cross country in a truck we had just picked up for a very generous man but when we got to Buffalo the caliber bracket bolt was missing this man took the time to try and help me find the part nearby with no luck he helped me hobble the truck to his shop and fixed in in a short time and he helped make sure paying was not going to leave us stranded he was a god sent man. Never gave a second thought about helping when we had no where else to turn he's one of the nicest people I've ever met

Johnathen Krajewski

★★★★★

5 months ago

Great service!! Would highly recommend!! My tailgate latch has been broken for the past 3 years, the dealer I bought it from kept replacing the latch costing 400$ each visit. And 1-2days later would stop working. Last time told me it was other issues and I was out of luck because Chevy stopped making parts for my 2016 Chevy trax and I would have to wait to find parts from a junk yard. I had the pleasure of meeting Richard the owner and he referred be to his shop. Made an appointment for Wednesday within 3-5 hours of dropping off my car I received a phone call stating that they had found the issue, and continued to explain a seal wasn’t sealed causing water to get into my tailgate corroding wirers and seizing the latch causing it not to work. They replaced the latch, latch actuator button, re-sealed it and a few other things and it was fixed. Got my car back Thursday morning when they opened at 8am. What my dealer couldn’t do in 3 years, Richard’s son and crew diagnosed and repaired in less than 10 hours!! Don’t be like me and wait 3 years to come to them, any issues with your vehicle call them make an appointment and get it fixed! Amazing customer service and fast service! They Definitely got a new long term customer! Anything I need I’ll be going to them!