About Business
Conveniently located in Grand Rapids, MI, Grand Rapids Motorcar Service has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto air conditioning service, Brake shop, making them a top-choice Car Repair specialist in Grand Rapids. Backed by 263 satisfied customers, they currently hold a prestigious 4.9/5 star status on our platform. They take pride in serving the diverse needs of Grand Rapids, MI residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Grand Rapids Motorcar Service is the go-to destination for quality and service in Grand Rapids, MI.
Google Reviews
Jeff Handwerg
★★★★★
6 months ago
The people at Grand Rapids Motor Car are very friendly and great to deal with. They will let you know what specific things need immediate attention and things that you should address at some particular point. I’ve always been very satisfied with their work and would highly recommend them!
Collin Hoffer
★★★★★
2 months ago
Great communication making it clear exactly what would be done to my car. They were fair in their pricing and honest about their work. Highly recommend!
aya samhouri
★★★★★
5 months ago
Amazing experience! They fixed my oil leak which I’ve been taking to mechanics to fix for over a year without any progress! In one visit they fixed it and had the most amazing customer service the entire time! 10/10 recommendation!!
Margaret Ingle
★★★★★
6 months ago
Rob and his team at Grand Rapids Motor Car are true professionals who take care of our Audi as if it were their own. Excellent communication; lots of follow up and solid practical advice with safety, performance and budget in mind.
bryce cole
★★★★★
a month ago
Amazing customer service and cares about their customers ! Allowed me to utilize a rental until my car was done which was such a life saver thank you to the team at Grand Rapids MotorCar
Steve
★★★★★
2 months ago
This was my first time taking a car to Grand Rapids motor car,. Tyler was an excellent communicator and I thought they did a great job. It was a very good experience overall.
James Thorndill
★★★★★
a year ago
Grand Rapids MotorCar has been servicing my vehicles for well over 10 years and they are exceptional. Fair minded, great technicians, and can always count on a quality repair. They serviced my jag to travel to Alaska. 11000 miles of great performance. Thank you
Cindy Storer
★★★★★
Edited 4 months ago
This place will be my new go to for car service! Their kindness and thoroughness is unparalleled. Cody was fantastic! He continually gave me updates and his calm demeanor is perfect for customer service. He explained things to me in a way I could understand and went out of his way to tell me which repairs were necessary and which ones could wait for a bit. I was given a referral for this business and I am glad I took my car here. The whole staff is friendly and really seems to care. The owner Tom was even around it the lobby and was friendly and engaging. Nate is an awesome mechanic. I was very pleased with my repairs and his recommendations. I can't say enough good things about this business. It's rare to find the honesty and quality that this business possesses. I am so happy I have a business I can trust to take my car to now. Thank you!
Kia Adams
★★★★★
a month ago
Excellent customer service and Very hospitable. Overall quality care of my vehicle and of me😊. Thank you! Highly recommended!
John Dery
★★★★★
Edited 3 months ago
I was purchasing a 2015 Toyota RAV 4 Limited from Toyota of Grand Rapids and wanted an independent vehicle inspection. I worked with Cody and he did a great job informing me of any potential issues with the SUV. He said that it was probably the cleanest used car he has seen. He identified a few issues, including slight alignment issue, no history of differential fluid, transfer case fluid, transmission fluid, and brake fluid being replaced. However brake fluid and transmission fluid looked ok. He said that the alignment, differential and transfer case could possibly be used to negotiate a better sales price. He went to auto trader and carfax to determine a fair price for the car and explained how these companies arrived at it. I was able to negotiate a better sales price with that information. I appreciate the extra time he took to research the information and explain it to me. Thanks!
Zachary Hurley
★
☆☆☆☆
a month ago
Charged me to look at parts on my car that were discontinued. All they had to do was say, "these parts are no longer available, do you still want to run a diagnostic test on it?". And obviously I would have said no. Cost me $265 dollars and they had my car for 2 days and absolutely NOTHING was done that I had requested. They ordered the wrong part on something. Then when it finally came they realized they couldn't use it the way they thought, and thus couldn't fix that issue either. When I called him on it he basically just dismissed it as if he was just doing his job and never admitted to negligence. And he was referred to me personally my someone. I'm new in town and me and my girl both drive Mercedes. I took it in for pure cosmetic stuff with the radio and door handle. Complete face plant.
Jorge Vazquez
★★★★★
a month ago
Excellent customer service, I really appreciated Tyler keeping me updated on my vehicle's maintenance while it was in their shop. My car is back to sounding quieter with its new timing belt and it vibrates much less since it was put back together; Great Job all-round.
Becky Haney
★★★★★
4 months ago
I have been with GR Motorcar Service for over 10 years and for three different vehicles. The service work is excellent and personable. Their recommendations are always right on target and quotes are fair. I trust them with all of my vehicles.
Veronica Dearborn
★★★★★
4 months ago
I do a lot of work on my car myself, but needed to bring my Pontiac Vibe in for a diagnosis. I half-expected the outcome (engine needs to be replaced) but still left extremely satisfied despite choosing to not get my car repaired here. Tyler is a fantastic service advisor! He was able to listen to my concerns and work with me. He and one of the techs, Sam, invited me into the shop to see my car and discuss what was going on with it. I spent just shy of $400 just in diagnostic fees which I believe to be very worth it! They use Auto Text Me which sends photos, diagnostic info, and informational videos directly to my phone. I was also able to communicate to Tyler directly through this service, which was extremely convenient as my job doesn’t always allow me to have time to take a phone call. Definitely recommend this shop for service and diagnostics! I’ll be back whenever my new car needs a job I’m not capable of completing.
Nancy Nye
★★★★★
a month ago
Grand Rapids Motor Car is an outstanding company. From their incredibly helpful service reps to their skilled auto technicians to the friendly staff at the front desk and check out. It is crystal clear, Customer satisfaction is GRMC first priority. Thank you!!!
Cody Clements
★★★★★
4 months ago
First time using Grand Rapids Motorcar for repair services, and I'll definitely use them again. They were polite, professional, and very communicative. Tyler explained everything very thoroughly and made sure I was aware of any change orders before they went ahead. Can't say enough good things.
Lee Jerousek
★★★★★
3 weeks ago
The receptionist, service manager, technician, and GM all came together and solved the problems I was having with my 2016 Q5. (140,000 miles old). And they completed the job at a good price. I would highly recommend GR Motors on 29th in Grand Rapids.
Ryan Dengate
★★★★★
3 months ago
Happy to share that my first time working with Cody at Grand Rapids Motorcar Service was phenomenal. I made an online appointment for brake service and to get my set of winter tires mounted and balanced. Dropped off car monday morning, not expecting same day service but ended up with my car completed and for less than I was expecting. Great communication and sensible recommendations made this a great experience. 10/10 Highly recommend , will be back for future services.
Rhondo Cooper
★★★★★
a month ago
I couldn't be more pleased with the service I received at Grand Rapids Motorcar. The attention to detail was outstanding. Yes, my vehicle was repaired, but more importantly, the care and attention I received made me feel listened to, valued, and treated as a priority. Cody, Linda, and the entire team made my experience genuinely memorable. I've already begun recommending Grand Rapids Motorcar to others in my personal circle. Thank you, GRM!
Debra Shaffer
★★★★★
3 weeks ago
Superior service. I stopped by GR Motorcar to schedule a few services, one being a burned out front headlight that needed a bulb replacement. Though it was very close to closing time they said they didn’t want me to leave without that replaced- called to get the bulb delivered & replaced it. We scheduled the remaining work needed for 2 days later. When later serviced they did a thorough inspection and outlined clearly what might be needed. They immediately understood I wanted essentials done & did not go overboard to push other costly items that could wait ( my Prius had almost 200,000 miles & is running well, but I’m trying to decide whether to replace car soon or wait). All staff were very friendly, upfront, and explained everything clearly. Communication was easy and straightforward. Thank you!
