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About Business
Conveniently located in Huntington Beach, CA, Great Bear Auto Center has established a strong presence in the Car Repair market. They have specialized expertise in Car repair and maintenance service, Auto repair shop, making them a top-choice Car Repair specialist in Huntington Beach. Backed by 62 satisfied customers, they currently hold a prestigious 4.3/5 star status on our platform. They take pride in serving the diverse needs of Huntington Beach, CA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Great Bear Auto Center is the go-to destination for quality and service in Huntington Beach, CA.
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Google Reviews
Grace Berrios
★☆☆☆☆ Absolutely awful experience from start to finish. When I first arrived, Mark was very unfriendly and short with me. I live down the street and my car was overheating on my way to work, so this was only option as I was desperate. My uncle, who lives over two hours away, gave me heads up about there being a likely coolant leak coming from the upper hose. I relayed this information to Mark and he said they would charge me a $150 inspection fee that would go toward the work being done. I agreed as I just wanted to know what was going on with my car. Mark calls me and confirmed that it was an upper hose coolant leak and that he could only get this hose from the dealership (lies). He quoted me $480, which is way overpriced. I called a different shop and they quoted me at $388, but it made no sense to go elsewhere because I still owed Mark $150 for the inspection fee. We go forward and he said he would receive the part the same day at 2pm and my car would be done at 5. I arrive to the shop at 5 and not only is my car not done, now they discover my temperature gage was broken which he charged me $125 for. He said my car would be done the next morning at 9. My car wasn’t ready until 11am. I drive to work with no problems and no overheating which I was so relieved about. The next morning I come out to my car to go to work and see a path of coolant on the cement. I couldn’t miss another day of work so I leave my car and get a ride to work cause the shop wasn’t open yet. I call Mark and give him a heads up of what’s going on and let him know I’ll be there around 4 to drop off my car. I get off of work early and take my car to the shop and walk home. Mark calls me as I’m walking into my place and says there’s nothing wrong with the car and it’s residual coolant leakage mixed with condensation/water coming from the air conditioner that was collecting on the bottom shield cover of my car. He even took me back to where they looked at my car and mansplaned it to me. I rush back to his shop to get my car before they leave. The next morning I have the same exact leakage and wait until they’re open to go back instead of going straight to work. Mark condescendingly explains the same thing and insists I’ll be fine. I drive to my uncle’s place for the weekend and my car starts to overheat while in on the highway. I get to my uncles house and he does a REAL inspection and discovers they clamped the coolant hose on incorrectly (please see photo) and that’s why it kept leaking. This awful establishment took advantage of me because I don’t know about cars and didn’t do their due diligence after over charging me and making me feel crazy for continuing to return after my car continued leaking coolant. Please save your time and money and go elsewhere. Mark is an awful person who is obviously very bad at his job.
Kayla Shell
★☆☆☆☆ Mark makes it seem like he is doing you a “favor” by not doing unnecessary work. Safe to say this auto shop can’t even do the work they stated to have fixed… after making a follow up appointment to have the AC looked at again; they gave us the run around and said they could not work on our car at the time we requested in advance due to their busy day. Which we only found out after calling to confirm the appointment time. They would rather focus their priorities on a new customer than make sure their current client is taken care of. And now I had to have another auto mechanic fix their mistake. I will never recommend Great Bear Auto.
Jaymie (Jay) Rohnke
★★★★★ Always best service and polite. Treat people with respect and dignity. Business is done the way it should be done. I will never take my vehicles anywhere else. Have been bent over so many times and these guys constantly amaze me by just being decent individuals. Triple A came out told me my battery could not be taken out and I needed major work to make that happen. Stopped by Bear and for free they took the battery out that was supposedly stuck no charge??? Took em 5 minutes. AAA guy was a schmuck. Be smart, trust this business and just say yes. You will thakn yourself in the long run if you care about your ride.
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