Google Reviews
miesha moore
★
☆☆☆☆
3 weeks ago
I took my vehicle in for a safety inspection. They failed my vehicle for "play in the control arm." They quoted me upwards of $1500 for repairs. I took the vehicle to the dealer for a second inspection. They found no such issues. The place is an untrustworthy, overpriced ripoff. This the second time we have found them to unscrupulous. They quoted us $300 to change a headlamp lightbulb. We purchased the bulb on Amazon for $17.99 for 2 bulbs- 30 minutes to replace. Needless to say, I won't be returning.
Chris Kal
★★
☆☆☆
2 years ago
Brought my car in for a safety inspection. I check over my cars before I take them in. I picked up my car with a bent wiper arm, 2 month wiper blade rubbers ripped end to end, loose wiper arm assembly, and what turned out to be new scratches on my windshield. The staff there vehemently denied any responsibility. A brunette woman stormed off on me when I asked further questions about the new windshield damage. Curious thing was my wiper arm was out of position with the nut loose, the front desk employee admitted to taking off one of my windshield cowling pieces without off without snapping it back. If no foul play, why would you take off my cowling? I highly doubt my seasoned mechanic left the wiper arm nut loose causing wiper misalignment. Apparently after 'discovering' my wipers collided, they thought it was a good idea to put on a new blade and run them again. The new blade flew off and the new windshield scratches were parallel to the wiper blade tracking. My windshield wiper repair shop confirmed the scratches likely came from the wiper flying off. The responsibility should be on this shop since the damage from wiper flying off was from them installing a new wiper blade without my permission and running the unaligned wipers again for whatever reason (they could not give me a reason why they did this). Wiper blades don't just 'fly off' unless it was not installed correctly. Fortunately the windshield damage was only surface level, however had it been an actual crack they still would not hold themselves accountable. The female manager there refused to let me see any footage. Lesson learned. Take pictures of your car before dropping it off. If any damage occurs do not leave until you get a VA State police to come write a written report and provide an independent assessment (the front desk did not offer this option to me). That may be the only way you as a customer can view the footage. Added one star for the owner Dave taking the time to patiently hear me out, replacing one wiper blade, and finishing out the inspection promptly. However, he was not on site the day any of this happened to have the whole picture, and in the end still deflected any responsibility.
Jackson D'Armond
★★★★★
7 months ago
I’ve been using GBSC for a long time, perhaps 20 years. They continue to provide superior service at a fair price. We trust them to keep our cars in safe and reliable condition. I recommend GBSC to anyone looking for a reputable and professional team.
David Guthrie
★★★★★
5 months ago
I've been bringing my cars here for over a decade, and they've always kept them running smoothly. They all know me by name, and they do a great job of keeping me up-to-date on the progress.
Brandon
★
☆☆☆☆
Edited 6 months ago
Told them on the phone the code for a transmission temp sensor issue, they said they would take it. I go to pick it up only for them to say they don't do transmission issues and they charged me 75 bucks for reading the code I already knew. (Update, got a call back and a refund not too long later)
David Somers
★★★★★
9 months ago
Great experience at this business. I had a nail in my rear tire that I needed removed and tire plugged. This team took me in right away even though they were near closing time. Recommend you give this place any future tire needs.
Emilyn Hunt
★★★★★
10 months ago
5 Stars – Fast, Friendly, and Professional! I came in for a state inspection and had a great experience from start to finish. The staff was friendly, efficient, and clearly knew what they were doing. They got me in and out quickly without trying to upsell anything unnecessary, which I really appreciated. It’s always nice to find a shop that’s honest and straightforward. Highly recommend and will definitely be coming back for future services!
Jim Dahrouge
★★★★★
9 months ago
The Great Bridge team did a great job of taking care of my daughter and her friends when they ran into car troubles heading to the beach! The team diagnosed the problem, fixed the issue (broken belts) at a fair price and helped the girls find transportation to their destination while the car was getting worked on. Laura was extremely helpful, communicated status well and made sure the girls we safe! Well done Great Bridge team!
Brooke Beasley
★★★★★
7 months ago
They patched my tire on the spot in under an hour for an amazing price! Highly recommend! Will definitely be back.
Kelly Kane
★★★★★
a year ago
Recently was able to make a last minute appt for my car’s safety inspection at Great Bridge Service Center. I was promptly greeted by Lily. She and the rest of the good folks were professional, courteous and above all friendly. Many thanks to you all.
Tim Cumby
★★★★★
a year ago
Called at 0850 this morning about a nail in my tire. They were able to work me in by 1000. Gene (name?) the technician discovered that the nail had not pierced the tire. He made sure there was no leak, put the tire back on and completed the work. He then said there was no charge! Wow, how refreshing. These folks have been servicing Great Bridge for years. They are local, and IMO great to deal with! Highly recommended for great customer service!
Lisa Saski
★★★★★
a year ago
Impressive service! I called asking for a “Tall Order” for the vehicle. Not only did they say come on in, the job was handled with in just a few hours. Same day service! It could have turned into an all day long or next day competition. Will use this service center repeatedly for our vehicle needs in the future. Thanks to all the staff. 5 STARS!
Rosalind Floyd
★★★★★
a year ago
I recently had the pleasure of getting a Virginia state inspection done at Great Bridge Service Center (recently transferred title and registration to VA from MD), and I must say it was a stellar experience from start to finish! I was in out and in less than 30 minutes. They were able to accommodate me at a moments notice, no one else would. From the moment I walked in, I was greeted warmly by ALL the staff. Tom Selleck, I mean Mr. Dave, the owner, was incredibly welcoming and made me feel right at home. His commitment to customer satisfaction is evident in every aspect of the business. A special shoutout to Chris and Herb, and Mr. Dave's daughter (so sorry her name escapes me) who handled my inspection with utmost professionalism and care. Chris was thorough and took the time to explain each step of the inspection process, ensuring I understood what was being checked and why. Herb's attention to detail was impressive, and he went above and beyond to ensure my vehicle met all safety standards, and in timely manner. The entire process was smooth, efficient, and left me feeling confident about the safety and condition of my car. The team at Great Bridge Service Center truly sets the bar high for quality service and customer care. I highly recommend them for all your automotive needs! I encountered a few customers during my experience and they seemed more like family, what a wonderful business! And after this uber awesome experience, I will no longer have my car serviced at the dealership (Lexus), I trust them and as of this review, my son has had his truck serviced here and is completely satisfied. Thank you, Mr. Dave, Chris, and Herb, and daughter for providing such an outstanding service experience. I'll definitely be returning for all my future automotive needs! They even have deals on gas!!!!!!!!!!!!!!!!!!!!! PS: It was so refreshing to leave with a hug rather than a handshake. Please give Great Bridge Service Center a visit, you won't be disappointed, family owned and operated, it's what the world needs!!!!!!!!!!!!!!!!
Doug Price
★★★★★
2 years ago
Amazing fast service! Took my car in to have tires mounted and rotated first thing this morning. Even though they didnt have their "tire guy" in yet, they managed to get my work done and have me out within 30 minutes. Incredible. Thank you GB Service Center!
Alex White
★★★★★
2 years ago
I have had nothing but positive experiences here. I've been bringing my cars here for four years. I would probably still consider bringing my vehicles here if I lived an hour away. The mechanics are honest craftsmen and the customer service staff is courteous and professional.
John Churchman
★★★★★
3 years ago
Great Bridge Service Center operates with integrity and honesty. They just installed a new A/C compressor to my truck with 187k+mi and it was done in half a day, just like they said at the price they quoted. They're fixed three vehicles for me that needed major repairs. to They do outstanding work and communicate very well throughout the repair process. I trust them and I very highly recommend.
Jeffrey Siegel
★★★★★
10 years ago
We stored our car at Atlantic Yacht Basin over the winter. We arrived back in May by boat to find it had some problems. It's an old car so it wasn't unexpected. We took it across the road to Great Bridge Service Center and explained the problems (brake lines were leaking, and we needed it looked over). We're not from the area. It's discomforting to have to rely on strangers for this. It's so easy to be taken advantage of. But nothing like that happened here. Chris was outstanding in calling us and letting us know what they were finding - he made 4 calls over 2 days - who could ask for more than that? He realized that it was an old car and we didn't want to spend a lot of money fixing it. The work they did was exceptional and the final bill was very fair and reasonable. If I lived in the area, this would be my go-to garage for any car issue. These guys are honest, capable, and just nice people to work with.
Melissa D
★★★★★
a year ago
Went in for inspection, had to make an appointment for the next day. Straight Forward. Friendly staff. Didn't try to up sell me. Didn't make me wait all day in the waiting room. Good snack and drink supply to buy in the waiting room 😆
Lindsey Haygood
★★★★★
9 months ago
I’ve gone to quite a few auto service stations in the area and can say with absolute certainty that this one is the most consistent, trustworthy, friendly and rich with integrity that I have been to! You shouldn’t go anywhere else in Chesapeake.
Christopher David
★★★★★
a year ago
Chris and his entire team are great! Chris, Marilyn, Zoe, Jake, Ashley, and Mack. All are fantastic. Chris and team take on project long term or small. They always want to work you in if they can. I wish more places could be so helpful and flexible.
