Hacienda Collision Center

Gustavo Martinez

★★★★★

5 months ago

I was rear-ended in June, and it was a great choice choosing Hacienda Collision Center for my Jeep's repairs. Staff is friendly and helpful, and their services are efficient. I can't recommend Hacienda enough. Thank you so much Tina for keeping me updated throughout the process and Hacienda team for the fine detailing and courtesy clean !!!

Jose Manuel Raya

★☆☆☆☆

4 months ago

Worst experience with a body shop. Horrible paint job they painted the car 3 times they say it has a little dust and texture!!! Missing hardware after they returned the vehicle the first time. Damaged a rim after a tire installation which they had to do twice because the first tire was not the correct one. They changed the alignment of my vehicle i had to pay to fix it. Horrible experience BEWARE AND CHECK YOUR VEHICLE WELL BEFORE YOU PICK IT UP. I will never go back

Norma Castellanos

★★★★★

3 months ago

Everyone was very polite and helpful. All the process with the insurance and the car rental went very smooth. The repairs themselves took a lot longer than expected but I think it was because the parts took several days to arrive.

Crystal Esquivel

★★★★☆

5 months ago

They did great work on my vehicle and I'm very satisfied with the outcome. The only issue I had with the center was the lack of communication. I was told I was going to get called with a quote which I never was. I was told I was going to be called by a certain day at a certain time to give me an update and never received any of those calls, I was the one who was having to call them to find out information.

EVELYN VALDEZ

★☆☆☆☆

4 months ago

I’m very disappointed of how they handled my truck. After they said it was fixed, on the drive home steering wheel was off centered- they didn’t bother to test drive truck. They forgot to install back my radio antenna after they removed it. They installed new tire and didn’t bother to check the psi, it was way below at 45psi when it’s supposed to be 60psi. They used my jack in truck and didn’t even bother to put it back in its storage compartment just left it thrown on the floor. They were supposed to check the frame measurements that’s what I was told that it would get checked for frame and alignment. Only alignment got checked. I will never recommend anyone to come here

Denise Lozoya

★★★★★

5 months ago

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with Hacienda! I want to personally shout out Mariana, the secretary, for her incredibly kind and professional customer service. She was attentive, courteous, and responded promptly to every inquiry I had. Her helpful attitude made the entire process smooth and stress-free. Thank you, Mariana, for going above and beyond — you truly made a difference!

txbelle1971

★★★★★

2 months ago

Had my car back way before the scheduled date they had provided. I had no idea the detail they would do inside the vehicle. Left it immaculate! Highly recommend their services!

Mirna Cruz

★☆☆☆☆

2 months ago

My cars paint was damaged thru the process of them fixing another part and they did not have the decency to mention it to me. I had to point it out and have them try and fix it and I say try because they did not do a good job I can see the paint difference. They refused to paint the full panel even fully knowing that that caused the damage.

Edna Vega

★★★★★

4 months ago

Amazing work that was done here. My car was left looking BRAND new and as if my accident never happened. Here is a before and after.

Kenneth Moran

★★★★★

2 months ago

I have to say......the customer service here is amazing they worked on my truck and told me I needed oem parts I asked how much I owe you? they said nothing we didnt fix it...after working on it for two hrs...due to Amazon after market head lamps ordered oem from them and I have to say my truck has never been better...I would recommend this shop and the staff with any of my family members and friends....also I would personally like to thank the staff 😀 😊

Lorena L

★★★★★

a month ago

Very friendly and attentive staff. Got a call almost daily on my car's update. Parts took a bit longer to arrive than expected, but that was only due to the weather. I was unable to pick up my car, so the staff brought it to me. Thank you so much for everything.

David Rendon

★★★★★

5 months ago

I was very impressed with the amazing facilities Hacienda Collision Center has, and then the fast service to provide the estimated cost of the service they were providing for my car, then the very friendly service of the front desk employee and Baldo the person that helped me with the car it was always very helpful and friendly, I really recommend Hacienda Collision!!!

Margarita Castro

★☆☆☆☆

7 months ago

I do not recommend going to Hacienda Collision in Brownsville. They had my car for about 2.5 months and could not fix my car to its original condition. There was no quality control because when I saw it there was a huge gap at the bottom of the door. Plus the sensor on the side that was hit does not function. They made a huge strip on my windshield and denied it. They lied about how many mileage they put on my car. And finally they removed my back seat but did not returning to it’s original function leaving all three seat belts buried. NO NOT COME HERE for YOUR REPAIR.NEEd. YOU WILL REGRET IT.

Laura Escalante

★★★★★

5 months ago

I'm very pleased with the service I received from Hacienda Collision in Brownsville, TX. The staff provided excellent customer service throughout the entire process, and the repair on my truck bumper was completed with great quality and attention to detail. I'm extremely satisfied with the final result. I highly recommend them!

Lina Chavez

★★★★★

2 months ago

Excellent customer service! I brought my car in for a bumper repair and Hacienda Collision Center went above and beyond. The staff is very professional, friendly, and transparent. Ubaldo was fantastic, making sure I was aware of the step by step process which made it stress free through out the repairs. They fixed it faster than promised, and the quality is great. Truly a 5-star experience!" 💯% Highly recommended!

Alex Pinales

★☆☆☆☆

5 months ago

⭐️ 1 Star — Worst Experience Ever! This is the worst place to take your vehicle. They completely mishandled my truck — they forgot to reinstall some molding, tore the seals on my moonroof (then denied it), and got overspray all over the door seals. Instead of fixing it properly, they tried to “clean” it by sanding the seals down, which ruined them. They even left masking tape on the truck and painted over it! To make things worse, they didn’t even put the bolts back on my sun visor, so it’s now loose. The lack of care and accountability here is unbelievable. Do not take your car to this place. Look at the picture on the coner of the front windshield the pain is wrinkle. That place is bad DO NOT GO!!!

Janette Rangel

★★★★★

2 months ago

I recently received my vehicle. It took a bit longer than expected, but they really dedicated the time to fix everything and leave it as it was. Which I really do appreciate the quality. In my experience a minor detail was missing, but I went ahead and booked an appointment and took my car to the facility. Receptionist Mariana Navarro was polite to me and attend my needs immediately and was on my way in minutes. Thank you Hacienda Collision staff for the time, labor and dedication that was put into my vehicle. The effort does not go unnoticed.