Harmony Automotive

Matthew Tolley

★☆☆☆☆

a year ago

Disappointed with Harmony Automotive – Costly and Frustrating Experience I initially brought my vehicle to Harmony Automotive for what should have been a routine brake pad replacement, a transfer case flush, and spark plug replacement. However, this turned into a frustrating experience filled with unexpected costs and major inconveniences. Right away, they claimed that my calipers "broke" while working on my brakes – something I’ve never experienced in a standard brake job. Despite my concerns, they insisted I had to pay out of pocket for new ones. I trusted them and moved forward with the repairs. Within weeks, my car started making a horrible grinding noise. I had to bring it back, Uber home, and be without my car for days. After inspection, Harmony admitted they had installed the brake pads incorrectly, so they had to replace the pads and rotors again at no cost. While I appreciated the correction, it was a major inconvenience that should never have happened in the first place. Then, just a few weeks later, my electronic parking brake engaged on its own and wouldn’t allow the car to drive. At this point, I was no longer comfortable having Harmony work on my car, so I towed it to a certified VW dealership for further evaluation. That’s when I learned the full extent of the issues: 🔹 Calipers were installed incorrectly. 🔹 They likely did not run the test plan for retracting parking brake motors, leading to significant issues. 🔹 Incorrect calipers and brake caliper brackets were used, which were not even correct for my vehicle. 🔹 They failed to retract the parking brake motors properly, causing failure of both motors and both calipers. 🔹 As a result, my warranty was voided, and I was stuck with a repair bill of over $3,000 between Harmony and the VW dealership. I reached out to Harmony Automotive for a refund on the brake repairs, considering the mistakes that were made. They denied the refund but offered to "fix" the issue again. At this point, I was no longer confident in bringing my vehicle back to them. Additionally, Harmony does not use manufacturer parts, which can void warranties (as I unfortunately found out). If you value your vehicle and your time, I strongly recommend taking your car elsewhere.

LESLIE BOTCHWAY

★★★★★

a year ago

I recently brought my Volkswagen Jetta to be checked for brake issue. The front desk guy Kyle got me in quickly for walk in, and they did a diagnostic didn’t find anything wrong with the car and l was set to be on my way. If you have any car maintenance issues bring your car here. They have very good!!!

Jerald Lane

★★☆☆☆

a year ago

**Poor Customer Service Experience** 1. We were charged $300 just to diagnose that the issue was a bad alternator. 2. They initially quoted us $580 for a remanufactured alternator, but after questioning the cost, it was suddenly reduced. 3. When we arrived to pick up the vehicle, we informed Kyle which vehicle it was, but he didn't ask for any identification. This is concerning as anyone could have walked in, paid, and taken the car. (The vehicle was towed to the location, and he hadn't met us before; we had only communicated over the phone.) 4. After we paid, Kyle handed us the keys and simply said, "Thank you." There was no explanation of the services provided or the warranty on the alternator. These issues are very concerning. Although we have used this shop in the past and received great service, we will not recommend this shop to anyone! This is just another overpriced auto repair shop charging dealership prices for subpar customer service.

Al P

★☆☆☆☆

a year ago

I sent my car in to get a speed sensor done not only did they over charge me for diagnostics when it was returned. The mechanics had oil all over my floorboard and a oil rag stuck in between my seats. Kyle told me he would get my car detailed when I returned again to get my car. It was not detailed. They had just tried to clean the floorboards which all of the oil from the mechanics did not come out. I would not use them or recommend them to anyone

Lexi Villa

★★☆☆☆

Edited a year ago

The people were very nice. But I felt like they didn’t take their time diagnosing my car and in turn gave me unrealistic expectations of what it would cost + what was wrong. I spent approx 1.2k to not really have my issue fixed and honestly it seemed like my car was returned to me exactly the same as it was. I do believe they switched out the part they said they did, but overall I just wasn’t satisfied to have spent that amount of money and not even be close to fixing my issue. I think if they took their time diagnosing my car it would’ve given me a better expectation.

Jesse Lopez

★★★★★

5 months ago

My first experience with Harmony Automtive was very good. I know that I was treated fairly and honestly. I loved all the electeonic updates and recommendations.

Joe Anderson

★★★★★

Edited a month ago

Jesse and his team did an incredible job on my electrical issues. Will use them for future work.

SkeBonafide PalaOne

★★★★★

2 months ago

I got everything checked on my car, got my oil changed and they did a great job! Thanks for the great service I appreciate it.

Tabitha Faylor

★★★★★

a month ago

Jesse is awesome! Very helpful and polite! Replaced my calipers and breaks. No more grinding while I'm driving. Thank you Jesse!

Craig Cheek

★★★★★

3 months ago

6 stars! These guys are AMAZING. I had an emergency repair issue on my brakes and they got the job done in less than an hour. Cannot say enough good of this team!

Brenda Sayasane

★★★★★

a month ago

Jesse was extremely helpful. He took time to explain everything in detail. The service from start to finish was awesome. They sent pictures and details for the diagnostics and after the work was completed. Thank you.

Stefano Borghi

★★★★★

a month ago

I took my 96 4Runner to Jesse the Manager at Harmony Automotive as it was failing emissions. Jesse had it diagnosed in less than an hour and I was back on the road the same day. Jesse and his tech Sam did a phenomenal job, I will continue to go back to Harmony Automotive for all my vehicle services. Thanks for the great customer service!!

Ron Wright

★★★★★

a month ago

I have been working with Jesse Maliszewski for couple of months now. Harmony Automotive has done a great job of diagnoseing my vehicle and Sam has done a great job with the repairs. These guys are great to work with!

Rick Bizz

★★★★★

a month ago

Can I just say thank you to Jesse and the crew for everything they do. I’ve gone with them ever since I received an improper diagnosis on my battery from a previous mechanic and they haven’t steered me wrong yet. This visit was a full transmission flush on my 2005 jeep liberty and now she’s running like a top. Harmony Automotive has gone above and beyond to keep me on the road. Keep up the good work guys!

Michele R

★★★★★

a month ago

Huge shoutout to Jesse and the team at Harmony Automotive – Aurora for taking care of my Jetta after a squirrel literally ate my battery and wiring. What could have been a stressful mess was handled quickly, professionally, and with great communication the whole time. Jesse walked me through everything, kept me updated, and they made sure the repair was done right. The car is running great again, and the whole experience was smooth and honest. Highly recommend them if you want a shop that truly takes care of you!

David Pipp

★★★★★

a month ago

Jesse and the guys at Harmony are honest and great with customer service. They have taken care of at least 4 different cars for our family and each time, whatever the circumstances, they communicate well and get things fixed quickly. Their prices are also extremely competitive. A great find!

Parris M

★★★★★

a month ago

My experience was a pretty good one coming to Harmony! Jesse was great. He was very knowledgeable and kind. They were very quick with getting my brakes done. 🙂 I really appreciate Jesse for letting me know what other additional services I need on my vehicle without pressuring me and giving me guidance on when u should get these services done. You guys were great ! This was my first time coming to the , and 1st impression was great. I will be back!