Hart Motor Company

Jason Turner

I am 100% ticked off at Hart Motor Company. On Dec 2nd Me , my wife and my son went there to look for a used car for him. We found one we kinda liked that was about $10,000. Went for a test drive and signed some things to have our credit checked to see if we would qualify for a POSSIBLE loan. It was late Saturday and we were told it would be Monday before we heard anything. We thought about it over the weekend and realized how overpriced the car was and decided we weren’t going to get it. My son called Monday and was going to talk to them about maybe lowering the price but they just said the car was being detailed and they would get back with him. He never heard from them again. Jump to Dec 27 when we both get letters in the mail saying our loan for over $18,000 !!! had been denied ! What!?!? I called the guy we dealt with the day and he seemed confused about it and said he would call me back. He never did. I emailed Hart and never heard back. Today I get ANOTHER letter from ANOTHER bank stating I’d been denied for that $18,000 loan! I messaged Hart on Facebook and surprisingly they responded. Within a couple of hours the guy we met that first day calls. He acts like he’d been trying to get in touch with me but must have had the wrong number. 🙄 He was like “Oh yeah so they denied the first loan so we found something else for you and tried that. “ … and so on. So I made it clear that we didn’t want any other banks contacted or anything else to do with them. I have continued to message Hart and said I do not want that guy contacting me again. And that they did these things without permission and loan attempts like this could affect our credit.
★☆☆☆☆ 2 years ago

Gregg Flora

Through family and friends I had always heard of Harts great reputation. After looking on Harts website I went there and was helped by Eric Darby. He was very helpful showing all the features and going through the background of the used truck. Hart Motors has a great family atmosphere and I will go back to Hart for my next purchase!
★★★★★ 5 years ago

Mike Sharrett

I had a terrific buying experience with Craig Bell. He is very knowledgeable, quickly responsive to all inquiries, just a very helpful salesman. No pressure, no gimmicks, very personable. Hart Kia evidently strives to satisfy its customers and to be attentive to their needs. Will be a pleasure to do business with Hart again.
★★★★★ 2 years ago

Joseph Holdren

I recently purchase a 2023 Kia Sorento from Hart Motors and was very pleased with the service that Daniel Chapman provided. He didn't try to push me into a vehicle, he let me pick the vehicle that I wanted and at the very last minute I changed my mind on the color, and he was happy to oblige me. I liked the I bought so much that I purchased a second Kia Sorento. Daniel checks in every few months just to make sure we aren't having any issues. If you are looking to buy a new car I would highly suggest talking to Daniel. Thanks Daniel!!!
★★★★★ a year ago

kierra wiley

Hart Motors is the absolute best! I’ve purchased my last two vehicles from this dealership and I am beyond grateful. Eddie Hodge is my absolute favorite sales consultant. He has the best personality and always there to make sure the customer is satisfied completely with their purchase. Eddie and the rest of the salesmen at the dealership are absolutely amazing and friendly !
★★★★★ 4 years ago

Ro Quintal

These guys...they went above and beyond making sure my car buying experience was a positive one. Their vehicles are well taken care of and clean, their service is outstanding, their prices are reasonable and their vehicles are not junkers! They have a great variety of used, barely used, new, certified cars. They made sure my car was the best it could be and then some before it left the lot! My salesman Eric was awesome and I love my car!!! Thanks Eric!
★★★★★ 3 years ago

kingslider

Will open with the technicians doing the hands-on work and staff at the counter in the Service department are great. The type and experience of interaction received 12/22/2022 during pickup of our vehicle after about ~8 months of sitting for repair was awful with the manager of the Service Desk. Understanding the supply chain issues and circumstances out of Harts control, with no replacement engine being available for about 8 months, there were concerns of the vehicle sitting dormant, potential issues with flat spotting the tires, battery, seals, etc... Hopefully there would be no ancillary problems. For historical context, the additional issue of there being no loaner vehicles while the car was in the shop for use was problematic. There was no offer to cover the cost of a rental, or coverage beyond the coverage offered by the warranty, which was 2 weeks (or 10 days) max. Upon arrival 12/22/22 was made aware a new battery had been installed, a charge in the sum of $184.93. Just a few months earlier in the year a new battery had been installed 4/15/22, within 1-2 weeks of the engine suffering failure and going in for repair at Hart near the end of April 2022, and within 8 months would seem to require yet another new battery. Was informed by the service manager the battery had not been disconnected in the vehicle sitting for repair, and while under load from the computer and electronics had become in such a state it could not be recovered to viable through charging. Would not retain a charge, and a dealership battery had been installed. They would not remove the cost for the required battery installed by Hart from the statement, and would say things like, I'm going to help you, while their actions would indicate a different intent being unwilling to compromise or provide actual positive customer service, refusing to remove the cost of the battery or installation. I appreciate the efforts and communication of the other employees at Hart, specifically Jennie, Heather, Ron, and Bert who were very helpful. With such a long term effort of waiting, you end up chatting with a variety of folks working towards resolution. Unfortunately these good deeds by the staff would be offset and undone single-handedly by the lack of effort, taking zero ownership, and punting accountability by the Service Desk manager who seemed unwilling to compromise nor leverage the opportunity to be proactive. This made for a terrible experience. Over the a battery, he would be willing to offer only an extremely negative experience. I can not recommend them and have only tales of caution for those asking, "How was the experience at Hart Motors?".
★☆☆☆☆ Edited 2 years ago

Mary Bailey

The whole team at Hart Motor Company is awesome. They really went above and beyond when I was having a really hard time finding someone to work with me. They got me a great car at a really good price. I had other dealerships tell me no or to come back when my situation improved. Matt and Eric jumped in without knowing me and got it figured out. I will forever be grateful. As a single mom of three boys I really needed a car. Thanks to everyone here I have the nicest car I have ever had .I would recommend them to anyone.
★★★★★ 6 years ago

Stan Spiewak

I purchased my GMC Terrain at Hart Motors. They are wonderful! The entire staff was very helpful. A special thank you to sales associate Johnny Ford for finding the perfect vehicle for me!
★★★★★ a year ago

Robin

I was in an accident and needed my car fixed so I went to Hart because that's where I purchased it from. I wanted an estimate and I wanted it fixed there. They treated me very well. I got estimate and I know exactly what to expect when I drop my car off to be fixed. They're going to take me to pick up my rental. I know exactly how long it takes to get it back. Just really put my mind at ease because this is the first time I've had to do this so I was so worried about EVERYTHING. Really positive experience. Thanks Hart's 😊
★★★★★ 3 years ago

Mark Taylor

The crew at Hart Motors continues to do an excellent job! The service department got me out earlier than I requested, did excellent thorough work, and the customer service was, as always second to none! I highly recommend all of their services!
★★★★★ a year ago

Whitney

From the moment we arrived to look at vehicles we never felt pressured. In fact, we left and came back a week later to make sure that was the truck we wanted…The vehicle we purchased was a fair price and was discounted a bit as well. Buddy the GMC manager and Johnny our salesman were awesome! I can’t say enough pleasant things about them. Even AFTER the purchase, we had a few questions and they responded promptly, even looked into a few things for us without hesitation. In an age where most prefer not to have to go to the dealership because of a dreadful experience—not here, we enjoyed the car experience and wouldn’t dare to think to go elsewhere! Here, you are treated like family. From the upper management to finance personnel to salespersons; everyone was very friendly and down to earth. We were shown respect and that speaks volumes coming from a minority group. In all, if you’ve been treated harsh or inferior elsewhere and have a disdain for car salesmen, then come to Hart Motors where they actually value their customers and make the car buying experience wonderful!
★★★★★ 2 years ago

Brad Booth

After hearing a grinding noise from my new truck I contacted GMC to have it towed to Hart Motors for Warranty repair. The GMC rep I spoke to stated that Hart would facilitate a loaner vehicle while mine was being repaired. When I called Hart to inquire about the loaner, they stated that no loaner was available and they usually facilitate a rental through hertz. I acknowledged that I was fine with using Hertz and asked the Hart rep to start that process. I was then told that The earliest they could get my truck into a bay for inspection was 4 weeks out and that they could not facilitate a rental vehicle until they looked at mine to determine the validity of the warranty claim. I then asked them what am I supposed to do for 4 weeks while I wait for you to look at my truck? They said to me that I can rent a vehicle myself out of pocket and that GMC would reimburse me for the rental. I then called GMC back and confirmed that that was true in the case of a warranty claim. I then went and rented a vehicle for a month that was comparable to my original truck. Fast forward 4 weeks later and three days after my scheduled appointment to have my truck looked at, I was told that it took them five minutes to diagnose my problem, which was a damaged heat shield. They said that my heat shield had come loose and had been destroyed by the drive shaft and that's what was causing the grinding noise. They further went on to state that the Heat shield had been damaged by road debris which caused it to come loose and be completely destroyed by the drive shaft. I do have issues with that because if that were the case, it would take quite a hit from road debris to jar the heat shield loose which I would have heard. This simply did not happen. How do they know that debris damaged the Heat shield if it was already destroyed by the drive shaft? This was a question that I posed to the service manager as well after they told me that it was not a warranty claim. The service manager acknowledged that my question was valid and said he would talk to the technician and see what they could come up with. Now here lies the main issue. The Heat shield was not necessary for my truck to operate. It only took them five minutes to diagnose what the problem was so this should have been done when they received my truck. This would have made the need to rent a vehicle completely unnecessary. Now due to their erroneous claim of this being a non warranty repair I was forced to pay for the part as well as the rental vehicle, which gmc is now denying reimbursement for. Hart motors erroneous diagnosis of my repair and massive delay in looking at my truck has now cost me $1600 for a month long vehicle rental that wasn't even needed. Based on my experience I cannot recommend heart motors, more specifically their service department, to anyone I know.
★☆☆☆☆ a year ago

Keesha Childress

My buying experience at Hart Motors was very pleasant. I worked with Ralph and couldn't have been more pleased. He is super nice and works hard to earn your business. The whole process was quick and easy. I look forward to my next vehicle purchase at Hart Motors.
★★★★★ a year ago

Chris Lynn

Hart Motors is fine and I've had good interactions with Ralph. The finance company Credit Acceptance penalized me over $600 in interest for over paying and not making for payments for 4 months, even though their portal showed no payment due, they charge daily interest. Anyone using that finance company needs to be made aware.
★★★★★ 10 months ago

ricardo bello

As soon as I arrived Tim Foutz and Buddy Folden greeted me and helped me in purchasing a 2022 GMC Sierra 2500 the process went smooth , they helped me and I got out right away. Very welcoming people and helpful.
★★★★★ 3 years ago

Brian Werszner

Best car buying experience of my life. Friendly and helpful sales staff particularly David. Actually listened to my requests and had a seamless purchase. Highly recommend to anyone searching for a vehicle
★★★★★ 8 months ago

Brandon and Gwendolyn Dart

Robbie and the team at Hart Motors were so easy to work with and were so patient with us as we decided which Truck would not only fit our needs but also our wants. We can’t be more happy with our new 2025 GMC Sierra 1500. We highly recommend Robbie and Hart Motors.
★★★★★ 8 months ago

Daniel P

I Just bought my daughter's first car from Hart. Our salesperson Eddie Hodge was very easy going and accommodating. I believe we got it for a very fair price with no hassle and it was probably the quickest buying experience compared to any of my other car purchases. Highly recommend 5*
★★★★★ Edited 7 years ago

Janice Coffman

I had the most amazing experience with the staff at Hart Kia. Craig, Matt, and Jayson were friendly, helpful. Professional, but also neighborly. I came away a few hours later with a beautiful, brand new 2025 Kia Soul.
★★★★★ Edited a year ago