Haven Auto Repair | CarMax Repair Shop / AAA Approved

gabriella nupp

★★★★★

a month ago

These guys are amazing, point blank period! I’m relatively new to the area, and finding a reputable mechanic was a bit of a challenge. I came in with a giant mess of my radiator, the service team identified what was the issue with my vehicle, along with sending a detailed report of the entire findings of the car. I felt so secure that they truly wanted just the best for my car! I will absolutely be going back to these guys 10/10!

craig fuson

★★★★★

3 months ago

Hi , of coarse 5 stars … first time customer… I came away feeling I will come back from now on to have any multitude of repair / diagnostic work done. Thank you to Cassie … being the point person, you are wonderful and a professional. As are everyone there , place is clean / welcoming, very nice to have your waiting room to be comfortable in. Shall I go on ? … ok … I had instant confidence in all they can and would do, you have to go in there, I had a sun roof leak, which turned out to not be the sunroof itself, water channels were clogged with debris , leading to water flowing down the side wall on to the carpeting. They were very descriptive of what they found to correct it , really took the time to inform me , what we can give in return for their expertise and care ? be the best customer we can be … , thanks from me …Craig Fuson.

Patricia K

★★★★★

3 months ago

If you are reading this, call and book an appointment. I just had my car serviced here and walked out all smiles. I brought my car in thinking I needed new brakes and rotors and after the diagnosis, that turned out to be correct. An oil change was also recommended, but I wasn’t planning on doing that just yet, so we removed it from the quote. Somehow, the oil change was mistakenly done anyway. Long story short, Eddie (the owner) immediately took responsibility and fully covered the oil change due to their error. I was truly blown away by this level of integrity as it is rare. That said, my 5-star review isn’t just because of that. I’ve always taken my car to dealerships, but this time I decided to try a private shop. After looking around, I chose Haven Auto in Rancho (next to DMV) because it’s family-owned and I’m so glad I did. From the moment I walked in, I was checked in by friendly and professional staff members. This place is no different from a Lexus dealership. They provided a loaner car, and when I came back to pick my car up, the waiting area had big, comfy leather chairs to sink in (lol), phone chargers, and refreshments. While I was waiting to pay, I watched a returning customer walk in, and the actual tech came out to greet him by his first name. That speaks volumes. That small gesture speaks volumes about the shop’s commitment to its clients. The vibe here is warm, chill, and genuinely welcoming, with BEYOND excellent service. It is very rare to experience this level of care and professionalism now a days.

Charles Mooney

★★★★★

3 months ago

Looking for a good repair shop is like looking for a good doctor. When I went to Haven repair shop I met the most honest and professional staff that anyone could imagine. They diagnosed my vehicle the correct and most efficient way possible. I say all this to say, if you need a good car doctor this is where you need to be. They definitely made me feel like family, Charles Mooney.

Ronnie Younger

★★★★★

4 months ago

Justin Williams has an excellent team. Haven provides quality work and the most valuable asset is their integrity. Justin and his team are honest. Honesty is hard to find in car repair shops.. The techs do excellent work and Inspections. The front staff are friendly and great everyone with a smile..The waiting rooms are clean and they have fresh cold water available

Cire

★★★★★

2 months ago

I am consistently impressed with their level of service, honesty, and great customer service. It’s refreshing to find an honest business that truly puts the customer first. They are my go to mechanic when I have issues or need regular maintenance on my vehicles.

Gerald Lopez

★★★★★

5 months ago

I had received other quotes for my daughter’s brake pads and rotors job. Haven Auto Repair was our choice for demonstrating and delivering incredible customer service, quality workmanship and great price. We plan to take our vehicles for all our maintenance and repair needs. Highly recommend.

Shar Ron Carter

★★★★☆

4 months ago

The mechanics and service techs were nice and helpful. They diagnosed my entire car like a dealership does and pointed out what was important and what could wait to be completed rather than trying to shove all services in my face at once. They fixed my baby and got her back on the streets again and I am thankful for their work.

Thomas Muller

★★★★★

3 months ago

I truly enjoyed the whole experience getting my vehicle running in great shape! Very professional front desk, the photos and diagnostics emailed to me allowed for clarity, and the cost was agreeable . I will continue to have my vehicles serviced here! Thanks again.

Eric Cano

★★★★★

Edited 4 months ago

I had another review that I've decided to repost. I must say that if you decide to give HAR another opportunity. I been pleased this time around. See Justin, he's one service writer that knows how to treat a client and is knowledgeable about automotive. I've definitely found shop for my vehicles.

MICHAEL SAWYER

★★★★★

Edited 8 months ago

I had my first visit to Haven Auto Repair, and I’m genuinely impressed. The staff were welcoming and took the time to explain everything clearly. They diagnosed the issue quickly (front wheel bearing was failing), provided a fair estimate, and adhered to the timeline they promised. My vehicle feels like new again, and I left feeling confident and cared for. It’s refreshing to find a shop that combines professionalism with a personal touch. Highly recommend!

Eryn Bobo-Hampton

★★★★★

3 months ago

My dad referred me. The customer service was great. Friendly, did what was requested and patient with me on arrangements to pick up the car. I would refer them and would return if I needed service in that area. Thank you!

Sam Yang

★☆☆☆☆

5 months ago

I have a bad experience at this shop, they didn't remove the old seal around the bolt when they drop the old oil, and I have found that oil leaking from oil filter busket. They charge more but not do a good job on a simple oil change, you lost a future customer again.

Barbara Lynes

★★★★★

3 months ago

Everyone at Haven Auto is so nice and friendly. They are knowledgeable and helpful. The only place I trust for my car service.

Guillermo R

★★★★★

6 months ago

Great mechanic shop for anyone looking for fast, honest, and clean work. Their prices are a little high but they do have a 2 year warranty (12,000 miles whichever comes first) on work and parts if you're a AAA member. Kudos to the whole team. I would go here again with my other car. They serve all car years but their specialty seems to be 1980s and above.

michael goldman

★★★★★

8 months ago

Haven Auto Repair was great! Got my car in the same day for an oil change and they also blew out my condensation drain line for free as it was clogged. Pricing was fair, less than last place I got my oil change for my Porsche and everyone very friendly. Highly recommend!

michael torrez

★★★★★

Edited 4 months ago

Took my car in with less than an hour before closing to fix a flat tire. Very greatful. I was afraid my son and i would be stranded. So i appreciated their prompt help.